no longer able to use purchased ringtones

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I've Been Here Awhile
Posts: 3

no longer able to use purchased ringtones

I purchased 2 ringtones and have been using them on my Nokia C3 with no problems, suddenly in the last couple days, when I get calls, it is a set nokia ringtone. Figured I did something to reset back to that, went into settings and tried to add the purchased ringtones and now its says" not available Licenced"... how unfair is that, I paid for them so if they are licenced, they should not be on the list to purchase. I think I deserve my money back. Dont advertise what we cant use... bottom line!

 

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Retired Moderator Rogers_Kate
Retired Moderator
Posts: 618

Re: no longer able to use purchased ringtones

Hi mrsjudyv,

 

How did you download the ringtones originally? Was it acquired through rogers.com or your phone browser?

 

Rogers_Kate

 

I've Been Here Awhile
Posts: 3

Re: no longer able to use purchased ringtones

I believe they were purchased through rogers.com when I go to shop on my account on my phone, it shows the 2 ringtones purchased and the cost

Retired Moderator Rogers_Kate
Retired Moderator
Posts: 618

Re: no longer able to use purchased ringtones

Has your device been recently repaired by chance? Or have you restored the OS?

Rogers_Kate

I've Been Here Awhile
Posts: 3

Re: no longer able to use purchased ringtones

Nothing has changed with my phone,