new firmware 4.2.4.5

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I'm a Regular
Posts: 272

Re: new firmware 4.2.4.5

i wouldn't be surprised if Cisco is building a new one... i would take this as a rumour only at this time

 

the rollback is true... they discovered that packet loss is coming from the new firmware

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I'm a Reliable Contributor
Posts: 359

Re: new firmware 4.2.4.5

The last time I looked, which was about 9 months ago, the only one who had even announced a 24x8 modem was SMC.  The product was announced at last year's CES - on pretty much the same day I picked up my CGN3 from a Rogers store.  But it is not clear if that device is even shipping yet. 

 

Even now a search for such a device from other manufacturers like Cisco and Arris comes up empty.  Arris (FKA Motorola) does have a 16x4 modem called the SB6183.  That may be good enough since Rogers currently seems to only use 20 channels down and 4 channel up.

 

Rogers seems to be on the bleeding edge on this.  But given the choice between the CGN3 running in Bridge mode with 250/20 service or a more stable device running at a much slower speed I will take the former as the stability of the CGN3 in Bridge mode is pretty good.  My experience is a crash about every 2 months - the latest one a couple of days ago.

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I'm an Advisor
Posts: 931

Re: new firmware 4.2.4.5


@wayner92 wrote:

The last time I looked, which was about 9 months ago, the only one who had even announced a 24x8 modem was SMC.  The product was announced at last year's CES - on pretty much the same day I picked up my CGN3 from a Rogers store.  But it is not clear if that device is even shipping yet. 

 

Even now a search for such a device from other manufacturers like Cisco and Arris comes up empty.  Arris (FKA Motorola) does have a 16x4 modem called the SB6183.  That may be good enough since Rogers currently seems to only use 20 channels down and 4 channel up.

 

Rogers seems to be on the bleeding edge on this.  But given the choice between the CGN3 running in Bridge mode with 250/20 service or a more stable device running at a much slower speed I will take the former as the stability of the CGN3 in Bridge mode is pretty good.  My experience is a crash about every 2 months - the latest one a couple of days ago.


I don't see Rogers going from 24x8 to 16x4 equipment, not if they already have 20 channels deployed and another couple may be coming once the analog shutdown is further along.

 

Rogers seems to take a VERY different approach generally from U.S. MSOs, I've found. I was talking to someone formerly on Time Warner - if you look at Time Warner's plans, they're almost all cheap, low-speed (<15 megabit) options (I think I saw 5 different options <15 megabits on their site), with the fastest being something like 50 megabits on D3 hardware. No incentives for going from D2 to D3 so people just stick with their purchased D2 modems. No download limits. And from what I understand, there are measurable slowdowns in the evenings.

 

Meanwhile, if you look at Rogers, all plans have monthly download caps, the cheapest plan is in the $50/month range and is 10 megabits, 'most people' have the 30 megabit plan, every in-market plan requires D3 hardware (and 8+ channel D3 hardware at that), there are 2 options over 100 megabits/sec. And the network is far more robustly engineered.

 

Basically, the way I see it, the U.S. MSOs are quite happy to compete with DSL on the low end. Rogers' strategy (hence the early deployment of 24x8 D3 hardware) is to target the high-end where DSL simply... cannot keep up. (Bell can't launch a 150/250 DSL offering tomorrow.)

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I'm a Regular
Posts: 272

Re: new firmware 4.2.4.5

looks like tech support provided misinformation last night... apologies for causing concern 

 

i was just on the phone and had a discussion about packet loss and how it was resolved by swapping the modem... i asked about the firmware rollback and was told there wasn't one planned... i explained what i was told last night... so the tech support rep went to level ii and level ii went to network engineering... the answer back was that the new 4.2.4.5 firmware will continue to be rolled out and that there is no plan to roll it back... they said that there are some problems with the new firmware but nothing to warrant rolling it back... they didn't say what it was

 

the mystery now remains as to why i had packet loss after the firmware upgrade... since swapping the modem, i am now on 4.2.4.3 and the modem has zero packet loss based on their tests at this time... when my CGN3 gets upgraded with the new firmware, i will post again 

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Resident Expert
Resident Expert
Posts: 14,169

Re: new firmware 4.2.4.5

Your signal while not out of spec, is a little high, right?

Wonder, if the chage of firmware.. has changed how it deals with that signal?

That on 4.2.4.3 its fine with it.. but NOT on the new?



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I'm a Reliable Contributor
Posts: 215

Re: new firmware 4.2.4.5

I got my update on CGN3 to 4.2.4.5 a couple of nights ago with a brief outage in the midde of the night.    I went back to Gateway mode from bridge mode to see afterwards and confirmed it's there.

 

I'm back in bridge mode again, with Hybrid Fibre 60 and I see no change in performance from before the update.   Still getting same consistently good speed and have seen no outages in 2 days since.    I don't have any 10/100 devices near the gateway so can't tell if that problem is solved or not but it seems others have already looked at that.  

I Plan to Stick Around
Posts: 16

Re: new firmware 4.2.4.5

I am on Hybrid 60 and prior to the latest firmware update I had the 10/100 issue. My speeds never went above 35 Mb/s. Since the update of the firmware a couple of days ago, I am seeing consistent download speeds of over 80 Mb/s. I am happy this issue is finally resolved!

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Posts: 14,169

Re: new firmware 4.2.4.5

Internet went down for 10 mins.. was like OH GREAT >.>...

Then log into router to check levels.. looks like i got my 4.2.4.5 upgrade



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Posts: 272

Re: new firmware 4.2.4.5

Firmware was upgraded overnight.  No more packet loss at my end, neither before or after a factory reset.  Why there was packet loss before remains a mystery.

 

Noticed that the router now defaults to AES encryption on 2.4 in mixed mode with WPS activated... and its the only choice in the list.  With WPS turned off, the router reverts to TKIP/AES.

 

Another thing... with 5G turned off, the Wireless Clients list hangs and you can't get back in without a reboot.

 

Other than that, still get 80-85 on the get go and 77 at the finish linewith one n150 connected on my Hybrid 60.  One n300 connected gets the same as before as well... 97-98 with a 77 finish.  That's really good WiFi performance if you ask me.

 

Unfortunately, 20/40 still an issue when sharing WiFi with all things being equal.  

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I've Been Around
Posts: 1

Re: new firmware 4.2.4.5

I am using the Hitron CGN3 router with the hybrid 150 Plan. In the last few days, the internet drops so frequently (every 10 minutes) and I use the internet with such many drops. I checked that the modem is at firmware 4.2.4.5. Is there anyway to solve this? I have posted the DOCSIS WAN table below. Thanks in advance for any help. (Is my best bet is replace for a old one with 4.2.4.3?)

 

Downstream Overview

Port ID           Frequency (MHz)      Modulation    Signal strength (dBmV)        Signal noise ratio (dB)            Channel ID

1          651000000      256QAM        -5.600  38.983 10

2          591000000      256QAM        -5.400  38.605 1

3          597000000      256QAM        -5.600  38.983 2

4          603000000      256QAM        -5.600  38.983 3

5          609000000      256QAM        -5.500  38.983 4

6          615000000      256QAM        -5.900  38.983 5

7          621000000      256QAM        -5.700  38.605 6

8          633000000      256QAM        -5.500  38.605 7

9          639000000      256QAM        -5.400  38.983 8

10        645000000      256QAM        -5.500  38.983 9

11        657000000      256QAM        -5.700  38.605 11

12        663000000      256QAM        -5.700  38.605 12

13        669000000      256QAM        -5.600  38.605 61

14        675000000      256QAM        -6.000  37.636 62

15        681000000      256QAM        -6.200  37.636 63

16        687000000      256QAM        -6.500  38.605 64

17        693000000      256QAM        -6.400  37.636 65

18        699000000      256QAM        -6.000  37.636 66

19        705000000      256QAM        -6.100  37.636 67

20        711000000      256QAM        -6.200  37.356 68

Upstream Overview

Port ID           Frequency (MHz)      BandWidth    Modulation Type       Signal Strength (dBmV)       Channel ID

1          38596000        3200000          ATDMA         42.250 1

2          23700000        6400000          ATDMA         40.250 3

3          30596000        6400000          ATDMA         40.250 2