So Im trying to set up the game center live but the set up page keeps saying I have no internet or wireless linked to my account
ALL my services are with rogers on one account so why wont it let me in?
This is happening to me as well. I have been speaking to 3 different support techs for an hour and a half. They don't know how to fix it, but did indicate it is a known problem. They put it up to a higher support team to look at it.
it tells me my account is not linked. When I try to link it tells my I already have a profile set up. And at other times it tells me my username and password are not correct.
It is very frustrating.
Same issue here. It says I have to link my account to my profie, but when I try to, it says it's already linked. Two different support techs have told me Rogers is currently fixing the issue. That was a week ago. I'm honestly not expecting it to be fixed before the free trial ends on December 31st.
DID you ever figure this out?? Im having the same problem? AND rogers tech support telephone people are not helping
Welcome to the Community Forums!
To understand better I will need some information about your account.
Are you able to see your services after signing in on rogers.com?
Can you verify the account number is indeed added under the profile section?
Have you tried an alternate platform or browser for troubleshooting purposes?
Looking forward to your reply!
Hello @ angela123213123
I’d like to help in getting your issue resolved. Addressing the issue you’ve described involves accessing your account. I’m going to send you a private message from @CommunityHelps, when you receive it please check our messages via the envelope icon which appears in the top right hand side of your screen when you are logged into the forums.
If anyone is experiencing this problem, there's actually a rather simple solution. Not sure why it wasn't mentioned before.
You probably only have one of your accounts linked, and it isn't the correct one for viewing GameCenter Live or SHOMI online. Technically if you have all services with us, you have two accounts. The one you most likely have linked is 9 digits long and is where you pay all of your bills. There's a second one, which you would see on your bill listed as a 'cable account reference number' or something similar; that is 12 digits long. That's the account number used for billing if you only have TV/Internet with us and not any other service.
However that is also the account where your internet and tv services are. If that account isn't linked to your MyRogers profile, it won't pick up that you have them. So it's a simple matter of obtaining that account number and linking it to your profile. Once that's done you should be all set to go.
If that doesn't fix it then there's probably a different sort of problem occuring but I believe this would resolve it 90% of the time.