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my guide & manage my pvr missing

untouchable855
I Plan to Stick Around

Where is My Guide on new site.  I need this  I use it to set my pvr. im disabled and cant use remote

 

 

***Edited Labels***

486 REPLIES 486

Re: my guide & manage my pvr missing

OLDYELLR
I'm a Senior Advisor

Today I received a reply from Rogers Share a Concern re. PVR support with the web app and future Firefox support.

 

Thank you for your reply. I've reviewed this and can't give you a
definitive timeframe for the release of the pvr functionality on the web
app. You mentioned you don't have a smartphone, do you have a tablet?
The mobile app does have this function. Regarding Firefox support, I
don't see any timeline on plans to support firefox use for the web app.

 

It does not look too promising and no planned Firefox support is downright irresponsible. It doesn't look Like Rogers is too interested in web support, putting much more emphasis on mobile devices.  (I actually do have a smartphone as well as a couple of tablets, but they're not on all the time like my computers.)  In a way it makes sense because at home I normally program my PVR directly (but the web app was easier to search). I could use my smartphone when away from home providing I find wifi or pay for data. I get it.


Rogers PayGo. Location: S-W Ontario

Re: my guide & manage my pvr missing

BS
I'm a Senior Advisor

@OLDYELLR

 

Well, that was pretty much a non-answer - well and very carefully worded and written, but really said absolutely nothing.

 

But in an email, wouldn't expect much more.  I got more a couple of months back in a phone call back to me where they verified that they had gone ahead with the Comcast implementation of apps and the web browser interface, and that they had decided not to hold back on moving forward with the Comcast implementation (which I interpret - needed to get the apps out to the Engineers in Oct/Nov when they began their testing live) and that they couldn't hold back to get everything in place including the interface to the Nextbox users.

 

I noticed just now that there is now a new version on the Web Browser - Anyplace TV

Version PRODUCTION Build v11.0.25
 
So some work is being done -
 
Changes - There is now a vertical scroll bar.
On page where it says your browser is not supported it no longer says coming soon, so "Regarding Firefox support, I don't see any timeline on plans to support firefox use for the web app. would be consistent with what the page now returns.
 
Browser Unsupported
Sorry, this browser is not supported. Please sign in using another browser.
Internet Explorer
IE 11
Chrome
Chrome
 
So nothing coming soon it now says, just what browsers to use.
 
So I will give them credit, they added the oldest browser in the market, not even installed as default browser on Windows 10 - that would be edge - many people, like myself don't even have IE installed - I removed it, don't want anything to do with it.  It is bad enough that Windows tries to make me use Bing, Edge, Bing Maps for its integrated products like Cortana and so forth.
 
But it is a step forward - The author of the reply could have saved a bit of face by mentioning that there was a new build coming in next few days, and continued work will show in due time.  Rather than basically saying nothing.
 
The page on recordings still says the same -
 
but as has been reported, that feature is not available on any Comcast implementation anywhere at this time due to licensing with TIVO.  Ssoon might as well what they said in their reply: " no definitive timeframe for the release of the pvr functionality on the web
app." would be much more appropriate rather than coming soon and a fully disclosed answer would be due to licensing discussions currently under way.
 
I brought up the Anyplace App on my Android version, it is slow, at first the guide did not work for me, but eventually started up again after a long jelly bean cycle - don't know, but this may be due to pushing out new versions tonight.
 
version 2.1 on Google Play, in app is 11.0.0.18.0  - so keep an eye on the versions to see changes - I don't see any changes there at this time, but I did run into one I hadn't seen before.
 
You can only have 2 devices open at a time, and the app gives the option of leaving open - if you have multiple users, remember to don't tick off leave open if you may have more than 2 devices running by chance and so you don't forget to close it and find you can't get on a different device.
 
The description on Rogers Anyplace TV indicates bug and performance issues were undertaken, and that it is now in French - mine had defaulted on a new install into French, had to figure out how to change it - it is in the settings gear at top right.
 
On Google Play tonight at 4:25 a.m. I found that there were two home versions 1.8 version 3.3.1-014 dated Sept 16, 2016 and 1.9 September 28, 2016 - that would be back when we had lost it for a long time last time and we got it back again.
 
I tried the 1.9 first - didn't realize that it was the tablet version - no where on Google Play does it mention that it is the tablet version. Once installed you see it is the tablet version.
 
Then tried 1.8  I got the service is currently unavailable, please try again later. (218)
 
Working at 5:48, full functionality.
 
So the lowly app that I can access my box with is not available - definitely will try again later.
 
So, some credit to the team, clearly they are doing some work at this time.  I do hope they put Chrome and Edge - Comcast supports them on all other distributions, so no reason they can't do it, but reading their underlying code, they do have some error codes written in to deal with errors off firefox and Edge and Safari, so they may have decided to go at it one browser at a time. Safe way, but more information would remove frustration of customer.
 
Remember that phrase "end to end customer experience".  I don't think the development and implementation team on this project have yet bought into that one.  I understand that in moving forward with large changes, you want to play it safe, but there are things you can let us know, like the things I and others have found just through Google searches to explain some of what is going on.  Comcast and every other company has forums, so we can get the information of their implementation and customer issues very easily, and the PVR issue is now well known.  I know it is in the courts, but it is also fully public, with a new one filed a couple of weeks ago that I do hope Rogers teams are aware of.
 
So there we are - a couple of updates, minor changes, consistent with the message that was delivered in your email.
 
Personally, I suspect that this side of things is taking a bit of a back plate - they are in the middle of implementing and testing with engineers the Comcast implementation, and at least we can see that the apps in general do work with Nextbox and the Scientific Americans, that they appear to be doing one browser at a time, with no date defined for Firefox and if they are going soft launch with a small group of customers and engineers by end of Q1, their priority has to be get it going, and while at it, do their best to keep functionality available for the QAM cable TV boxes and have the apps work for both.
 
Time will tell - but I know I am kind of dreaming, but I so wish they would be more forth coming, at least for sure when the answers often can be found through fairly quick Google searches.  It is not like the Navigatr where we had to first figure out the company Espial, then the information on Cisco and Technicolour, then everything became clear - Because we know it is Comcast, it is easy to find for those who are interested to find it, and when we do, we hope for clear responses to our questions.
 
I will give an analogy - Bell just announced Mesh WIFI with Plume - it was first found in November with their app for it on one of the app stores, then people quickly knew exactly what they were up to. Official announcement this week.
 
Rogers, please take this one to heart - when you change things, and the result is you take functionality away with little explanation or clarity, that is poor end to end experience and I will continue to hold the corporation to what they have stated is their vision for customer experience.  I understand you are in a bit of a race against time and competition as they keep moving ahead technologically, but be open, and you will keep your customers happy as you move forward.  It has been a few years with many large bumps in the road, but please do communicate more openly.
 
Glad to see things are moving.
 
Bruce

Re: my guide & manage my pvr missing

OLDYELLR
I'm a Senior Advisor

@BS wrote:

@OLDYELLR

 

Well, that was pretty much a non-answer - well and very carefully worded and written, but really said absolutely nothing.

 

But in an email, wouldn't expect much more.  I got more a couple of months back in a phone call back to me where they verified that they had gone ahead with the Comcast implementation of apps and the web browser interface, and that they had decided not to hold back on moving forward with the Comcast implementation (which I interpret - needed to get the apps out to the Engineers in Oct/Nov when they began their testing live) and that they couldn't hold back to get everything in place including the interface to the Nextbox users.

 

I noticed just now that there is now a new version on the Web Browser - Anyplace TV

Version PRODUCTION Build v11.0.25
 
So some work is being done -
 

The email looked a bit hasty and dismissive to me, but it was signed by a Rogers manager.

Yes, some work is being done,  as I suspected. Now I can again sign in with Chrome, but IE 11 gives the bouncing jelly beans. Obviously a work in progress.  Instead of the RECORDINGS tab at the top, I now see the French ENREGISTREMENTS.

 


Rogers PayGo. Location: S-W Ontario

Re: my guide & manage my pvr missing

57
Resident Expert
Resident Expert

BS wrote:  Changes - There is now a vertical scroll bar. 

The scroll bar was already there in the web version when I did my first review in November - see link below.  I also didn't notice any other changes, other than if you try to login via FF (an unsupported browser) which is now not even mentioned.

 

http://www.digitalhome.ca/forum/61-rogers-cable-tv-hd-pvr-discussion/127977-web-app-scheduling-anypl...

 

I did notice that when you click the time arrows, the guide only moves a half hour. I thought it moved an hour before, but I could be mistaken.  It therefore requires a lot of clicking to move a few hours. It should perhaps move by a "page width" or that option should be available with a different icon? 

 

There are lots of issues as mentioned in the above link that have not been addressed, the main one being missing guide information when you go beyond a day or so.



Re: my guide & manage my pvr missing

OLDYELLR
I'm a Senior Advisor

@57 wrote:

I did notice that when you click the time arrows, the guide only moves a half hour. I thought it moved an hour before, but I could be mistaken.  It therefore requires a lot of clicking to move a few hours. It should perhaps move by a "page width" or that option should be available with a different icon? 

 

There are lots of issues as mentioned in the above link that have not been addressed, the main one being missing guide information when you go beyond a day or so.


It's Thursday 11:47 a.m. now and I can go to next Wednesday 11:30 a.m.  With the SARA IPG I can go to next Wednesday midnight, another 1/2 day.  I believe the the Nextbox IPG and the old web app could do a day more than that.


Rogers PayGo. Location: S-W Ontario

Re: my guide & manage my pvr missing

RichardF
I Plan to Stick Around

Could someone please point me to the relevant COMCAST forum.   Im looking for comment on the strategy that is ignoring people using laptops (Mac book etc).   Seems to me that such people may not have tablets.  And phones are stupid devices to use for streaming TV or a UI for a complex thing like controlling PVR.   Id also like to see stats on how many people use computer (laptop) / tablet / phone / device remote to control PVR.

 

Also, just for fun (haha) I thought Id take a look this morning at RAPTC on Chrome on my computer, and was rewarded with this (and, yes, I checked the password very carefully, this happened multiple times, other times the browser just timed out):

30214 : Sorry, we are having trouble signing you in. Please try again.

 

Re: my guide & manage my pvr missing

57
Resident Expert
Resident Expert

@OLDYELLR wrote:

It's Thursday 11:47 a.m. now and I can go to next Wednesday 11:30 a.m.  


Although the Anyplace Web (Chrome) guide goes out that far, the information available is a bit weird. If for example you scroll quickly to channel 495, or 501-513 "today".  You'll see that there is programming information.  If, however, you then click a different date like tomorrow or later in the week on these channels, then the channel information shows "info not available".  However, if you then scroll up to channel 2 and slowly scroll down to channels 495 or 501, and let the guide "populate" with each scroll, then when you get down to those channels, the information will be available, despite not being available earlier.  So, rather than populate the information as requested, it seems to start at the "top left" and then populate to the "bottom right" of the entire grid...

 

I just checked the Anyplace App on my iPad and it works properly.

 

1. The time arrow moves one screen width (2 hours) with each click (instead of 30 minute on Web).

2. By swiping, you can scroll to the right properly on a tablet (this is not available on the computer obviously)

3. The information populates properly.

4. There is a "scroll icon" on the right and when you use it to scroll, it shows the channel number you're on.

 

Why can't AnyPlace Web work properly?

 

 



Re: my guide & manage my pvr missing

BS
I'm a Senior Advisor

This link to Comcast forums gives a flavour of issues on Apple products,.  I located it by doing a google search for comcast forums apple.  This is how I have found most of the information that I have reported.

 

http://forums.xfinity.com/t5/Stream-TV-App/Apple-TV-App-Activations-Failing/td-p/3022236

 

Search their forums for more - you will see that they are dealing with very similiar issues as we are with activation, identifying devices that are challenging, browser issues, etc.

 

Guess we are a work in progress.  New technology rarely goes the way you hope - it is just unfortunate that market pressures and corporate decisions often lead to us the consumer having to be as we have often said in the past - beta testers and we feed back our issues informally via forums, concerns while we wait to hear what they finally are going to do.

 

For me, I am just going to have to be patient, and do as everyone else - be patient, but I will continue to post what I learn while waiting.

 

Hope the link helps provide you more information.

 

Bruce

Re: my guide & manage my pvr missing

BS
I'm a Senior Advisor

@57

 

I haven't been looking at the web product for a bit - I no longer use Chrome anymore, so had kind of forgotten about it for a bit.  I am strictly a Firefox user now - love the new design and feature set, but they still lag way  behind Chrome in use - Chrome is a 57% now in December.

 

I am guessing that last night, I first came into the cached version which had no scroll bar, and when it refreshed it showed up.

 

Slow process and hopefully we will not have to go through too many issues along the way.

 

Bruce

Re: my guide & manage my pvr missing

BS
I'm a Senior Advisor

@OLDYELLR 

 

You are in the french version which is new too.

 

To change that, go the the gear at the top of right hand side, - it is the settings.  In there you will find,

 

MyRogers

Sign out

General

Account with postal code first three characters then last three blacked out - guess that reflects the assigned location of your service.

Language   English

                     French

 

there will be a check mark for choosing the language.

 

I learned this in looking at the upgrade notes for the Android App on google Play.

 

Would be nice if rogers would put some notes on changed features somewhere where people who use the the web version can find them.

 

And how about announcements here - there has been an upgrade with bug fixes and changes to the browser choice on the web app, along with the French language choice and the scroll bar - Wouldn't it be great if the Rogers team put out an announcement in this thread, on Facebook, on Twitter.

 

People are asking and the least we can expect is that we be communicated to.  Is that too much to ask for? This is why we feel like beta testers - we find the issues, and we even find the improvements, so we are testing in the blind.  Rogers just doesn't seem to get this one when it comes to TV as has been mentioned.  But I am ranting, so to finish, I am glad that there are improvements being worked on.

 

This comment about communication, I will definitely be passing on as a concern.

 

Bruce

Re: my guide & manage my pvr missing

BS
I'm a Senior Advisor

Update - currently the FAQ page for Anyplace TV is blank - it is there, just blank.  So guess they are updating the information.  I have passed on my concerns through share a concern about the absence of communication on status and changes.  See what comes.

 

Bruce

Re: my guide & manage my pvr missing

OLDYELLR
I'm a Senior Advisor

@BS wrote:

@OLDYELLR 

 

You are in the french version which is new too.

 

To change that, go the the gear at the top of right hand side, - it is the settings.  In there you will find,

 


Language   English

                     French

 

there will be a check mark for choosing the language.



Well, son of a gun, going to setting fixed it! I wonder why it went to French as a default.  Nothing else was Frnch, just the RECORDINGS button. Definitely a work in progress for us, the real beta testers.


Rogers PayGo. Location: S-W Ontario

Re: my guide & manage my pvr missing

RichardF
I Plan to Stick Around
All part of what I see as a lack of customer focus by management. My sense their focus is all inward, self imposed deadlines, $ savings, that sort of thing and excellent customer experience just gets lip service. (I'm assuming it gets at least that).

Re: my guide & manage my pvr missing

BS
I'm a Senior Advisor

Well, I got a response to my concern, actually quite quickly, and this is what I would summarize that is the position we are in from what I was told.

 

They stated that they will take the whole manage my PVR and all my issues summarized from all the posts of late to the team for consideration.  I pointed out that the use of the Home version on a tablet or home is not a solution for many as persons such as myself with movement disorders and visual and cognitive issues - I just work best on a laptop.

 

I think the reality is their hands are tied given the reality of the Comcast/Tivo litigation results is that we have the same thing that every Comcast X1 product has - now renamed as Ignite TV product (previously referred to as the X1 IP-based video platform).  Nowhere in the report do they even mention Comcast and the above is the only reference at all to the Comcast platform or X1, which was widely mentioned in earlier reports.  Guess a decision was made to disassociate from any reference to Comcast in public dissemination.

 

But I digress a bit, lots of information came at me over the last few days and I will keep this one more concise than I usually am. (or do my best - you guys know me by now).Smiley Happy

 

Rogers is caught in a bind on the manage PVR since they are dedicated to the Comcast model implementation and are deep into it by now, and since no other company using the model has a web based version either as ordered by the courts, they were all given the option of keeping the single older app version like our Home version.  Each company has their own version, but our situation is common across all product implementations of Comcast across North America at this time and Comcast has made it clear officially that they see implementation for this web based version in the near future, and continue to work with appeals to the decision arguing that their version is a completely internally built option not using any of Tivo's historic patents that Comcast claims are not applicable under the new model they have internally developed.

 

So the only way I can see Rogers bringing this back is if they bring back the older web page as a single stand alone item separate from any Comcast implementation, but I am sure there are huge licensing issues and it all depends how far they have gone and whether the platform is available.  They did say they would take my concern forward for discussion and continue to aim to move quickly in a timely and responsible way towards the implementation of the new services.

 

So not great news for those of us who really did use this feature frequently and found that it was a great adjunct to the Navigatr PVR interface which I know I found and still find cumbersome to use, but have learned over time - the muscle memory has kicked in, but the poor layouts and general managability is still a compromise.

 

In addition, as @JohhnyRockets has put it so clearly, for them the app is not a viable option, as it is not for myself either. 

 

So they have heard me, and for now, I am going to walk away from all this, and comment on changes as they come and anything I may learn with the other implementations.

 

But it was made clear to me that although it can be frustrating to not know what is going on behind the scenes when new products are being developed, that they would assure that timely communication came out as they were ready to release it, and that is their right.  I corrected them that it is not the behind the scenes issues that I even really care to know about, it is the loss of features that all began with the Navigatr mess and that I am used to what we finally got and a lot of it is a compromise to ease of use for a user and someone like myself with significant challenges with learning new things, and getting beyond the frustration of working with poorly implemented and designed feature sets.

 

I also acknowledged that I understood that in this decision there are always unexpected things such as the need to implement it into all the browser sets, internal targets, and responsibility to their shareholders.

 

The reality is that in my read of the financial statements, they are still making good profits even though they are selling less wireless hardware, churn is up in the last quarter, falling Cable continues, and they make their profits, which they openly acknowledge by the increase in high cost data plans, the higher cost share everything plans with value added services, and increases in prices of all services, and the move of people to higher Internet speeds along with emphasizing the selling tied to plans of the higher end phones, with less emphasis on smaller plans and simple phones for those of those who don't need a computer in our hands.

 

So they are kind of backed into a corner, but that is the rationale side of my brain speaking.  It doesn't take away that their service model is not meeting my needs well, services keep falling for me while prices keep increasing, and implementations of TV have not been successful for them for over 3 years now in their race to keep up with the IPTV world.

 

And yes, I agree, it does seem that Rogers cannot get their act together, and ultimately, I don't see this changing much as long as they keep chasing arbitrary deadlines, highly dependent upon technology that is not always well implemented or so new that some if just disappears - when did anyone last mention rich communication services, and WIFI and VOLTE that you often never know whether it will work on your new phone or not.

 

They are hanging together on the marketing of dreams, - they used to lead in technology, but I don't think they can make much claim to that anymore - they always seem to be a year at least behind and often don't get in place at all.  Just speaking from my perception of the last few years on the Internet and cable side as a relatively high end TV user, low Internet user and used features like manage PVR to aid in my use and overcoming my own challenges due to disabilities.

 

So on that note, I will close off - I have asked them to consider changing that coming soon and to be more specific on a statement on the browsers, and to open up and be honest to the customer that the changes we are experiencing that are inconveniences, and a disruption to their model of end to end customer experience, and to find creative solutions to communicating, while meeting the demands of getting the job done, non disclosure agreements that are common and understandable, but finding a way for the user to be comfortable with unexpected changes in their services and to have a reasonable understanding of where things are going and the progress.  A challenging task, I will agree, but I have suggested language that may help - like - recordings, manage my PVR has been removed due to unexpected decisions by our supplier.  We continue to work closely with them as we move towards the integration of our new IP-based video platform and gradually bring all hoped for features online in a timely and successful manner.  I said strongly that "coming soon" needs to be dropped, and that dropping reference to Safari and no reference to Firefox just leads to concerns by customers that they have decided not to support them at all.

 

So we will all see over time - I have spent too much time on this, but I really did want to get a better understanding of what is going on as it guides me in making a tough decision this summer when I may not even have TV services from a provider anymore and how well they respond to our concerns and communicate will be part of the decision.

 

I am probably looking at going real old school - TV antenna, channel masters new streaming and antenna box, a third party Internet and home phone on dedicated VOIP, or a mix across companies of different services - what ever best meets my needs at reduced income.

 

But for now, I will live with what we have and wait and see what we get.  It will all come, but soon, that I am not confident about.  But then again, they do have a little under a year to hit their original release period of the 4th quarter.  Consider navigatr - 2015 - 2017 to get what we now have, and then end of 2017, we they start messing around with that model as we move to the new one.  So hopefully they can do far better than 2 years we went through with Navigatr.

 

We can hope. At the end of the day, each of us makes a choice what we are willing to deal with.  I am still willing to give them a chance, but the clock is ticking.

 

Over and out, and I will go enjoy some movies.

 

Bruce

 

Re: my guide & manage my pvr missing

BS
I'm a Senior Advisor

@OLDYELLR  Yes, I noticed too that it was only the recording label that was in French - it would be a simple code change to bring the French language to it (we are in Canada after all).

 

In options, the coder puts in a choice list for French or English - if French, show French language version of object from main menu, if English show Recordings.  Pretty easy code change to test the feature.

 

Now they have to do the big work of writing a second full French page for all pages they will support the French on, and then.

 

Good proof of concept - works on a simple level. 

 

I am not sure I would call us Beta testers anymore - beta testers have a true roll in the process and are active partners in the process and are always kept in the loop.

 

I think I would call us unwilling observers of their programming process and we get it in what ever form the deadlines, and powers that be decide we will see it, then we complain and then we get wait.

 

Our roll, to placidly take what we get from them on their schedule, and try to figure out how to work with it and to complain.  Now how does that contribute to end to end user experience.  Clearly as we have seen since Navigatr reached us, it is a great way to annoy the customer and get media, and if we push hard enough and enough of us do, we see changes, but as has been suggested, maybe it is felt that things like browser choice, manage my pvr, french language options are things we can all just learn to be patient with waiting, and in some cases, maybe it is decided that it is just not something they are going to give to us.

 

FAQ is back up - https://www.rogers.com/customer/support/article/anyplace-tv-overview

 

Can I control my PVR with anyplace tv

 

You’ll need to use the Anyplace TV Home Edition app to control your Rogers digital boxes and PVRs. Learn more about the Anyplace TV Home Edition app.

Follow the appropriate link to get the Anyplace TV Home Edition app:

Get the Anyplace TV Home Edition app on iPhone 
Get the Anyplace TV Home Edition app on iPad 
Get the Anyplace TV Home Edition app on an Android phone
Get the Anyplace TV Home Edition app on an Android tablet

 

Why can't I control my PVR from anyplace TV

 

This feature was temporarily removed as we make some changes to provide an even better experience. Don’t worry, it’ll be back soon! In the meantime you can use our Anyplace TV Home Edition app to manage your PVR.

 

So that is the current status, and we get to watch.

 

As I mentioned, I think it is time for me to walk away, I am just annoying myself with this.  They will do what they want in their own time, and I do acknowledge that a big change like this will be challenging as we have seen in terms of trying to roll out the Internet apps, and the new boxes, and make sure it all runs on the network and the communication is becoming clearer and some things they will not be able to say publically I suspect.

 

So, I am going to depart from this discussion and the board - I am blocking myself on my router.

 

It is warming up, there is more sunlight, and it is time to get my rear end up off my couch and get moving again.  Time to get out of my disability imposed hibernation and way too much time on a computer and my TV. A wonderful world awaits me out there.

 

Take care everybody.  Sometime this year we will see just exactly what this whole thing is going to be, but they are just starting the public soft launch (not a beta), and they seem to be on their targets.

 

Bruce

 

 

Re: my guide & manage my pvr missing

RichardF
I Plan to Stick Around

Interesting comment about the money being in data plans.  Is that wifi or cable?   

Is the same for Comcast? 

Understand that Rogers is locked in.   We can armchair quarterback that forever, but it is what It is. 

My guess is Comcast will be moving to resolve the legal stuff pretty fast.  Not fully serving people using laptops has to be a drag on market share etc.  

What or who is this TiVo that they are in dispute with?   I'm guessing it's a US thing not Cansdian?  So in that case would be ok to use the offending Web app in Canada? 

 

Is the lack of a Firefox support also related to the legal issue or is that just a Rogers strategy?

as I said before it's a rather ironic commentary on the concept of web content should work transparently across any browser, the browser does all the work.  Customising for specific browsers should be counter productive. 

 

Re: my guide & manage my pvr missing

BS
I'm a Senior Advisor

@RichardF

 


@RichardF wrote:

Interesting comment about the money being in data plans.  Is that wifi or cable?   

 


 

 

Both areas - they now are putting cable, home security, home phone and Internet under one financial line with them broken out individually, but reported as a group.  The discussion was that they have more home phone users (not surprising since they basically give it for almost nothing in bundles, as does their competition, but get it separately, and you would be looking into the 50 and upwards ranges depending upon features and minutes of long distance.  There is not huge movement on the numbers of subscribers, with cable falling as it has for years now, but they say the revenue from bundles of multiple services and increased Internet bandwidth with over 54% on 100 Mbs and above is the big factor.

 

On the phone side, they make it clear that they are making their money on high end phones and large data bundles and the share anything plans, and they have even dropped out the low end of people on small plans who appear to be ready to move out of the counts, so customers like me won't be in the count since Oct 1st.

Is the same for Comcast?

Similiar patterns, but of note, drops in their cable customers, but increase in revenue due to increased cost of services on renewals and new customers, drops in phone services, with loss in revenue concurrent with that drop, and drops in their numbers of Internet customers too, again with increases in revenue, so obviously they must have increased their prices, and my guess, with more competition, as my son in law informs me, people walked on them, but still kept enough to make more money.  Sound familiar?

 

Understand that Rogers is locked in.   We can armchair quarterback that forever, but it is what It is. 

 

That was my conclusion after my last correspondence was that I was beating a dead horse that will run me down if I stay in the way, so I will just sit back and watch, and speculate.

 

My guess is Comcast will be moving to resolve the legal stuff pretty fast.  Not fully serving people using laptops has to be a drag on market share etc.

 

The financial discussions on the whole thing is that TIVO continues to pressure them in court, but Comcast has already discussed informally, they are after a base footing of what ATT paid for the patents and others who did so recently too.

 

What or who is this TiVo that they are in dispute with?   I'm guessing it's a US thing not Cansdian?  So in that case would be ok to use the offending Web app in Canada? 

The TiVo is now owned by a company called Rovi - TiVo has been around forever and created the IPG model whereby you bought a little TiVO box and subscription with a built in tuner and it tuned your stations for recording on VCR.

 

They have expanded in their reach such that their original patents and licenses cover almost everything that we use - voice control remotes on set top box, whole home TV, both MOCA on COAX and WIFI, the manage your PVR, to name the ones that come to mind first - they have box designs in the IPTV world, integrated with OTT, for use with OTA digital antennas and OTT deep integration search and suggestions (oh yeh, that is theirs too - the courts supported two of the first 6 put forward as being used without licensing by Comcast, and they have just dropped two more into the US and international courts again), they provide IPG meta data, and also support the Cable Card industry in the States, and some cable companies in Canada have used their boxes too - Cogeco I believe is one of them.  They have their hands in every bit of TV, but their major income stream is actually licensing.

 

And yes it covers Canada too.  I suspect they will be settling this very soon - TiVO is being very aggressive on their patent - Comcast contract just ran out with them, and Comcast also dropped their IPG metadata and went to another provider, which the financial articles suggest is why TiVO went at them so aggressively.

 

 

Is the lack of a Firefox support also related to the legal issue or is that just a Rogers strategy?

 

Has nothing to do with the legal issues at all - just technical decision I suspect to go first with one browser when they were using their in house engineers, and then when they moved to their homes on the Rogers Internet platform, and then probably brought in IE next to provide more browser availability to the customers who join the soft launch that was announced on here somewhere by an RE.  I suspect that one of the requirements of a person to join the soft launch is to agree to have Chrome and IE available for use.  For me I would have to reinstall IE - I uninstalled it as you now can on Windows 10.  By default it is installed with Windows components, but you can remove it and just go edge, or whatever you choose.  They seem to be pretty much on their schedule of Internal testing finished by fourth quarter, live testing by engineers only, which would require the Internet browser access and mobile apps to fully have it fully tested by their engineers beginning in fourth quarter, and to bring a small group of chosen customers (don't know how they are selecting them, or if it is volunteer like the Hitron?, that is not clear) in the first quarter of 2018, so they are right on schedule, but unfortunately, the legal issues and the amount of time to make everything fully compatable on all browsers takes resources and time.  But we are seeing things each day right now.

 

The French interface is now fully implemented - noticed that when I logged in today, it defaulted again to french - so I suspect the developer/testers finished the French interface, and left it defaulted there when they pushed it out.  It is just a click of the button to change it in the settings with the gear.  There is an option on the mobile apps too.

 

as I said before it's a rather ironic commentary on the concept of web content should work transparently across any browser, the browser does all the work.  Customising for specific browsers should be counter productive. 

 

In my reviewing of the code in the browser of an XFINITY log in at my son in law's home in the states, I could see that there were error codes directed specifically at Firefox, IE, and Safari, and had messages that would pop up - some of them were actually kind of cute if I recall, like go get a coffee and come back, but also clear your cache, and also go to Chrome - no error codes that I found related to Chrome.

 

All other companies using the distribution in Canada and the US have all browsers in their support specifications, so I guess they worked them out - for example, Shaw is ahead of Rogers on their implementation as is XFINITY and  Cox communications in the states.  Quebeccorp has not started yet, but is committed to it.

 

So that is the summary with additional information - all through pure grunt work of searching the Internet - actually not that difficult, it was well publicized the legal issues, and you could find the discussions about managing your PVR on all company forums using it - they all had to suddenly drop it, and XFinity, it was post implementation.  The other stuff, was just being lucky to be able to see the web browser code at my son in law's home, and he also showed me the apps and logged in when he visited over Christmas - by the way, he did not move to the IPTV, he is sticking with Cable as long as he can - as he said, I don't need the bells and whistles - in fact he rarely turns his box on, he runs OTT, antenna and the web browser from a very high end digital media centre he and his wife built together.  He is not a PVR watcher - they have been OTT tv viewers for years, they only have cable because it was dirt cheap and only a basic package, and they are gamers, and for people who complain about Millenials, they play with Lego, invite family and friends over for board game parties, actually rent a lot of movies from the Red Box at 99 cents for one night.  They are tight fisted with their money, and my daughter makes software engineer salary in US dollars and he stays at home and looks after his nephews, visits his sister and family, and cooks and cleans.  Just a side point - he says he will never go IPTV, or when they tried to increase his rates, he just said, fine disconnect it all, I can get someone else, so they have to play the same game.

 

But, yes it is coming, it does appear that their may not be full compatability across browsers, but it can be dealt with as we have seen on other company implementations.  I suspect that Rogers is playing it safe so that they don't get hit with another major failure like the Navigatr, and then internal IPTV development.

 

Thanks for asking the questions and glad to pass on what I have learned - now we wait for Rogers to finish their soft launch and then to rollout they say is late 2018, and all companies wait for the outcome with Comcast and TiVo,

 

As do we too.

 

As Mulder used to say on the X Files - the truth is out there.

 

Bruce

Re: my guide & manage my pvr missing

BS
I'm a Senior Advisor

@OLDYELLR

 

The full French interface titles and settings is now in place on both the mobile app and the Browser apps - Even the login screen has a French version, available by clicking at the top right of the screen - toggles back and forth.  And it evens comes up in French interface if you logged in from the French login screen.

 

So credit where credit is due.

 

Looks like one browser at a time we will now see it soft launch with Engineers and users (see @Meowmix 's post on what she learned about the launch - can't remember where I read that, under the IPTV thread I think and most things functional at this time on the browser and app side of things, hope they get the other browsers going by full launch, because it impacts those of us who are staying cable as well as the IPTV customers, and the manage PVR is in limbo until Comcast resolves their issues with TiVo, or they come up with a plan B.

 

But so far, I must say, things seem to be flowing better than Navigatr ever did - it was dead in the water from day one, and their internally developed one, like Shaw's was dead as soon as they took it live out of the internal lab networked setting.

 

But I think I have run out of things officially to say - communication has improved - I will officially acknowledge that they did listen and there is a new FAQ out there for each of the apps, and the Web Browser, only a couple of days after the changes rolled out, and officially there when the French version was finished.

 

So I am willing to give credit where credit is due.  I still would love to see more timely communication, and how about an Engineer like with Hitron here on the site to listen and be the official middle person.

 

But they certainly have a long history of keeping changes under wraps for a long time.  I can always hope for change.  Big ships are hard to turn around - I think their last CEO said that one.

 

Bruce

Re: my guide & manage my pvr missing

57
Resident Expert
Resident Expert

@BS wrote:

 

FAQ is back up - https://www.rogers.com/customer/support/article/anyplace-tv-overview


...and it's not available again, either from this link or from Anyplace Settings (using Chrome).  C'mon Rogers.



Re: my guide & manage my pvr missing

BS
I'm a Senior Advisor
I found them via links and google. They go up they come down. When I worked in field about 15 minutes to take down and test the new load if nothing wrong then open the permissions and double check all links. Last revised Jan 24.

Re: my guide & manage my pvr missing

57
Resident Expert
Resident Expert

Thanks Rogers for putting the FAQ back up.  @BS, when I looked for them yesterday they were gone, so I answered "NO" to the "Did you find what you were looking for" question. I guess someone put them back up.  The system sometimes works.