my guide & manage my pvr missing

[untouchable855]

Where is My Guide on new site.  I need this  I use it to set my pvr. im disabled and cant use remote

***Edited Labels***

[mojoscot2]

Just an add on - i'm on my desktop and not a mobile or tables....

[untouchable855]

yes same problem started yesterday

[roxandtreez]

@mojoscot2  I just checked and I get the same result as you.  When I first bring up the page, the Manage PVR icon is there.  I click it and it asks me to sign on (twice).  After I sign on, there is no Manage PVR icon.

I wonder if this is related to the E63 error that has been reported for the Rogers app, since both seem to have stopped working around the same time.

[BH-TW]

Same nonsense happening here  <sigh>

[lensman]

And here... Can Rogers never get ANYthing working and KEEP it working...?!

[mojoscot2]

This is so frustrating.  Didn't set some recordings yesterday thinking I could do it when I went to work then this happens.  I don't get it, and i'm really tired of it.  Quick question - does Rogers actually look at and log these complaints or do you really need to call in and make a formal complaint with them.  Not that it really matters, they will do it in their own sweet time anyway.

[boulevardier]

My "Manage PVR" button is also missing !

This is a travesty!

I'm on the road and I wanted to program the PVR today to record a bunch of stuff on the weekend.

If I miss Formula 1 and Bundesliga soccer because of this then Rogers will hear from me in my usual ways. Via phone, Twitter, Facebook and wearing a protest sandwich board downtown that reads "Rogers Give back my "Manage PVR" button for Thanksgiving!"

[OLDYELLR]

Looks like it's down for everyone. First sign in I get a "difficulties" message and when I try again, it returns to the RAPTV page with Manage PVR  missing.

[OLDYELLR]

I see it's back up and working for me 9:15 p.m.

[Bullitt]

Working fine for me on my tablet.

[BH-TW]

Well, I can get to "Manage My PVR" and I can see the Guide...BUT, I can't do anything because my STB is unavailable.

So close and yet so far  <sigh>

[BH-TW]

And now it's back. Nice roller coaster ride  <:-]

[mojoscot2]

Yup - have it back!  Very annoying when you think you can record stuff while at work or out then link on and can't access it.  Never knowing if it's up or down.  Hopefully this is it resolved for good..   DO YOU HEAR THAT ROGERS???   ANYONE OUT THERE???   lol

[Hiro11]

And it's gone again. This is ridiculous. This has been going on for what? 7 Months now. So glad I'm paying for something I can't use.

[JohhnyRockets]

It is working for me! 

[untouchable855]

im having issues with manage pvr on website, it keeps saying STB not available

[OLDYELLR]

It's working for me right now, but I've seen this before. Likely temporary.

[ozham]

Ño access to PVR for several days now! This has to be fixed very soon! Also still no access on my tablet using lollipop software. Is anyone at Rogers looking into these problems?

[RogersHassam]

Hi @ozham,

Can you please provide details of exactly what is happening when you try to access? Which errors are you getting? What type of boxes do you have? 

Thanks, 

RogersHassam 

[OLDYELLR]

Manage PVR is not 100% reliable. I would not depend on it to schedule recordings I've forgotten to do while away from home. Every time I see a complaint that someone can't get it, I check mine. Most often I see it working. I checked it right now and all I get is STB1, my 8300SD, which isn't recognized as a PVR. I don't see my 8300HD at all. Fail!

[ozham]

I have a Netbox 3 .I can get into the progam listing but there  is no access to my PVR. This is on my cell phone. My tablet gets connected  to the web page and then get message  that the connection  has failed. The tablet is using Android Lollipop software release.