my guide & manage my pvr missing

[untouchable855]

Where is My Guide on new site.  I need this  I use it to set my pvr. im disabled and cant use remote

***Edited Labels***

[boulevardier]

Can't find "My Guide" anymore. #disappointed

[Lurker]

Unfortunatly, I'm going to have to break up the lovefest but.....

...what happened to the 'manage my PVR' option under the TV service tab?

I'm not part of the 'iCrowd' so the app is not an option.  Is it still in development?  Or will remote managent of the PVR be exclusivly for Apple owners now?

[untouchable855]

i use my guide to set my pvr  where is it

[JohhnyRockets]

I agree with Lurker. The ability to view the guide and manage your PVR is no longer an option when you view your TV services. If it is still under development as suggested by Lurker, why did Rogers even think to introduce this change? Have we not already seen enough changes introduced to MyRogers before all of the features could be fully implemented? Yet another example of Rogers implementing a change that is really not as functional as it should be!

[JohhnyRockets]

Agreed! I cannot find it either. Why does Rogers do this? They implement a change when it is not ready to be implemented! I suggest they go back to the older format (actually not that old) until the bugs have been fixed with the new format!

[OLDYELLR]

Everything has been drastically changed, and it seems not for the better.First of all, when I log into My Rogers now, I have to choose between my cable and my paygo account. When I choose paygo, I can no longer seem my call transaction history like I did before, only my balance and expiry date. When I go back and choose my cable account and then TV, it's worse. I'm getting this:

My TV Package
Sorry, we’re unable to retrieve information about what’s on at the moment.
My Digital Box(es)
Sorry, we’re unable to retrieve information about what’s on at the moment.

[OLDYELLR]

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@untouchable855 wrote:

i use my guide to set my pvr  where is it

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I was hoping it would be here:

My TV Package
Sorry, we’re unable to retrieve information about what’s on  at the moment.
My Digital Box(es)
Sorry, we’re unable to retrieve information about what’s on  at the moment.

[OLDYELLR]

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@Lurker wrote:

Unfortunatly, I'm going to have to break up the lovefest but.....

...what happened to the 'manage my PVR' option under the TV service tab?

I'm not part of the 'iCrowd' so the app is not an option.  Is it still in development?  Or will remote managent of the PVR be exclusivly for Apple owners now?

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You nailed it! It's totally irresponsible to mess up an interface that has been working just to accommodate the smartphone crowd without ensuring that it doesn't hamper computer users. We were here first. Each time I have to log in again I have to choose between two account numbers, one of which is my cable and the other my PayGo, I believe, not that I would know those numbers off the top of my head. What has that got anything to do with this forum? I then have to hunt around looking for this forum.  Sure hope  this gets straightened out soon.

[Gdkitty]

Messaged some of the mods, hopefully they can look into it.

Its quite possible its not INTENTIONALLY missing.. it was just something that was forgotten/missed 😞
(like has been said, wasnt really thouroughly tested before being released)

[JohhnyRockets]

I have still not read anything on here or anywhere else where Rogers has even admitted that the ability to manage your PVR through MyRogers has been removed (even if inadvertent). This is very disconcerting. So perhaps an answer from someone at Rogers would be in order!

[matthews65]

Hello, nice makeover but I can no longer find where I can manage my PVR online, see the current tv guide, and set programs to record from my computer.  Please tell me where to find this now.

Thank you.

[Hiro11]

Where can I manage my PVR online?

[JohhnyRockets]

1. "Not only will your MyRogers site look refreshed and even easier to navigate, it’ll save you time and allow you to better manage your Rogers products and services on your schedule." It does not look refreshed at all nor is it easier to navigate. It does look different, but as for saving us time, it is actually taking longer to load. This does not save us time.
2. "Optimized for any of your mobile devices - online and mobile dashboard will look the same" I cannot comment on this one since I do not have any mobile devices with Rogers but others are commenting that if you have a Paygo account, the new MyRogers is totally messed up!
3. "A cleaner look with less clutter to make it easy to find what you’re looking for" Nothing could be further from the truth. What I see now is more promos on the page trying to get me to subscribe to Rogers services I do not need or want, such as Easy Pay, Roam Like Home, or Rogers First Rewards.
4. "Key features (like Account Overview) brought up to the home page" The account overview was always on the home page - nothing has changed!
5. "Data usage for each line on Share Everything plans in easy-to-read graphs" - I do not have a Share Everything plan so cannot comment on this, except to say that I switched wireless providers!

What is even more important are the features that are no longer included. As mentioned by others above (Hiro11 and matthews65), where is the ability to manage my PVR online? The on-line guide is no longer there and we cannot access our PVR and schedule recordings or any other function we had in the past. 

If this is what Rogers call a makeover, I would suggest Rogers go back to what actually worked (most of the time) a few days ago. This new MyRogers page is the sorriest excuse for an account page that I have ever seen! 

[RogersAsif]

Hello Community

I have noticed this feature seems to be missing as well

Sorry for the inconvenience and I understand the frustration.

Our Team has brought up this issue and it’s currently under investigation. We will provide the Community with an update when possible.

RogersAsif

[JohhnyRockets]

thank you Asif for finally acknowledging this issue on behalf of Rogers! That is all I was asking for as I am sure were many others! Hopefully an update will be posted soon!

[OLDYELLR]

I'm sure the information is still all there.  We'ii just have to wait for the update to all shake out.

[Gdkitty]

I spent like an hour combing through some old threads.. that i remember seeing some direct links to the thing which kind of worked..

BUT they dont work now 😛 as they were a re-direct part of another page which doenst exist anymore.

I am wondering if thats something a rogers rep could find out.. if there is a direct URL that can be posted here and used in the meantime?

[JohhnyRockets]

So does anyone here or anyone at Rogers have any information as to when the ability to manage your PVR remotely from your computer will be restored? This is a really important function and we have now gone a week without it being available. When you take into the account the numerous other issues created with the new MyRogers, is it not about time that Rogers finally admits that the new site is not working and reverts back to the previous site until such time as the kinks are ironed out!

[OLDYELLR]

@JohhnyRockets , The two items I've has trouble with is my PayGo call listing and I also can't get the Manage PVR. The former comes up about half the time when I look for it. As for managing my PVR, I've never had to use it because I don't use a lot of smartphone apps and if I'm in front of the TV with my laptop, I just do it on the TV.

[JohhnyRockets]

We usually program our PVR using the TV. However, we also travel a lot and often program our PVR remotely through our laptop computer through MyRogers. We also use this function to check to see that our programmed shows have recorded properly because with the 9865 PVR, there is never any guarantee that it actually works properly! LOL! Thanks to Rogers, this function no longer is available on MyRogers!