Managing My5/My10

[andreaj]

I cant find the Manage My 5 anymore! I always used to be able to but it's not there.......can anyone help me pls?

***edited labels***

[RogersErin · Accepted solution]

Hi andreaj,

You can find more information on the MY5 feature by checking out

http://your.rogers.com/store/wireless/services/voice/my5.asp.

You're best to call Rogers at 1-888-ROGERS1 (764-3771) in regards to further questions related to your specific account.

Hope that helps,

Thanks

[4kristian]

It would be nice if you could indicate the date we last updated MY5 so I know if I can do it this month or have to wait until next month to update.

Thanks,

[Baggsy]

The instructions in the MY5 feature don't work for me. When I first got the phone I remember being able to see it, but Rogers has removed it.

[RogersJonathan]

Hello Baggsy,

Welcome to the Rogers community,

Please provide the brand and the model of device that your experiencing issue with? 

[SunsetWinds]

I just got a new phone and updated my plan.  I came home and decided to change My10 as I've done many many times before however I was unable to change or edit them in any way.  I haven't done it in 4 months before you ask me whether I've already done it this month. 

My husband and I are on the same account, and HE changed his My5 a week ago, so is that effecting why I can't change mine?  Or is it because my plan is new?

If I go in to a Rogers store or call Rogers can they do it for me?

Thanks 🙂

[RogersJean]

Hi SunsetWinds and welcome to the forums,

This can either be done with customer service at 1866-931-3282 or with our Rogers.com support at  http://www.rogershelp.com/customerserv/livechatsupport?source=7.

If you are unable to manage them yourself online I suggest contacting our Rogers.com support.

[Krista73]

I am having the same problem. I have a Nokia C3 and I can't find the My5 thing either. It's a pain too cause I'd like to change a number.

[RogersJean]

Hi Krista73,

To manage your MY5 you can speak with our Rogers.com support at  http://www.rogershelp.com/customerserv/livechatsupport?source=7.

[orangepit]

Haven't been able to get My5 working on my Blackberry 9780 at all since a couple of weeks now. All it shows is "New Features" and "Subscribe to My5", while I already have that service, thus I can't change/add numbers to My5 through "My Account".

Removed & reinstalled the app numerous times, fresh boot (removed battery on phone for full reboot) ... Nothing! Still the same. I'm convinced it's something Rogers did on their end. Royal PITA to get to the website to change/add numbers too ...

More so, the "My Account" service seems to be down more than not since 2 weeks ago. Completely hit & miss. Once it works, try in 4-5 minutes and says "down for maintenance".

Used to be good. Not impressed.

[venzon]

I have my 10 canada nad when I got to update it through My Account on my iphone it only saves the first 5? How do I fix this?

[madisonchantall]

thats exactly what mine is doing! so annoying... 

[624094389]

this my5 is **bleep**. I filled it out online months ago and I was still being charged on my monthly bill. When I called and complained about it they told me I never put the numbers in when I KNOW that I did! I put them in through my 'MY rogers" app on my blackberry. so now since I believed my MY5 was set up I have this huge bill that rogers wont do anything for. this is complete **bleep**. 

[MrSauga]

there needs to be a MY5 link where you can sign in there and change numbers

[jujubes9]

I have a Samsung Corby Touch and I don't know how to register the numbers for my5. Can anyone help me?

[FormerMember]

You can log into your MyRogers account on-line or via your phone and add them yourself or you can call Rogers and they will add the numbers for you.

[RogersJonathan]

@jujubes9, Welcome to the Rogers community

@Community,

Here are some steps that may be quite helpful when trying to manage your My5 or your My 10:

IVR Method:

Simply dial *611

Select ‘Option 4: Account Changes’

Followed by “Option 3: Manage MY5 List”

Follow the instructions to update your MY5.

Device Method:

You may also access your My5 profile via your handset (Rogers Mall/Rogers My Account App) which will allow you to make changes to your MY5 profile without the need to call and speak to a representative.

Rogers.com Method:

Visit the website www.rogers.com

Sign into their rogers.com account

Select the phone number that needs the My5 numbers changed

Click on "Add or Modify Add ons" link

Click on Manage My5 List

We also have a video tutorial that may help some of you. Here is the link:

http://www.rogers.com/cms/images/en/Wireless/demos/my_5/my5.html

[RogersJonathan]

@ MrSauga, welcome to the Rogers community.

@Community,

I am blocking the New replies to this thread. To seek assistance please contact our customer service at 1-866-931-DATA (3282) for this issue.

OR

Here are some steps that may be quite helpful when trying to manage your My5 or your My 10:

IVR Method:

Simply dial *611

Select ‘Option 4: Account Changes’

Followed by “Option 3: Manage MY5 List”

Follow the instructions to update your MY5.

Device Method:

You may also access your My5 profile via your handset (Rogers Mall/Rogers My Account App) which will allow you to make changes to your MY5 profile without the need to call and speak to a representative.

Rogers.com Method:

Visit the website www.rogers.com

Sign into their rogers.com account

Select the phone number that needs the My5 numbers changed

Click on "Add or Modify Add ons" link

Click on Manage My5 List

We also have a video tutorial that may help some of you. Here is the link:

http://www.rogers.com/cms/images/en/Wireless/demos/my_5/my5.html

I hope this helps,

[Dougbain]

Rogers needs some good competition. Not consumer friendly I don't have time for this. Everything you do on roger takes too long

[pothos]

I log in to my Rogers and couldn't find my5 option under "Add or Modify Add ons"

Something is wrong with this MY5 feature.