lag when playing Ea nhl16 xbox one

[lethalsniper]

for some strange reason since nhl16 came out i have nothing but problems with this game nothing but lag spikes and delay so i have spoken to ea and they told me its my end thats causing the issues, so here are some pics of a pathping to there servers thanks 

***edited labels***

[lethalsniper]

here is a tracert to easo.ea.com and some ping test to my router

is there any thing you see that can be causing lag/ delay i cant seem to figure it out thanks.

[lethalsniper]

[lethalsniper]

again tonight getting some strange lag it feels like the game stops for a quick second and does a weird fast forward type of lag like the game is tryig to catch up and also had been getting disconnected, here are some more test done tonight

[lethalsniper]

here is my results using pingplotter using wireless

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	633000000	256QAM	7.600	7	40.366
2	591000000	256QAM	8.000	1	40.946
3	597000000	256QAM	8.100	2	40.946
4	603000000	256QAM	7.900	3	40.366
5	609000000	256QAM	7.700	4	40.366
6	615000000	256QAM	7.800	5	40.946
7	621000000	256QAM	8.000	6	40.366
8	639000000	256QAM	7.800	8	40.946
9	645000000	256QAM	7.800	9	40.366
10	651000000	256QAM	7.600	10	40.946
11	657000000	256QAM	7.800	11	40.366
12	663000000	256QAM	7.700	12	40.366
13	669000000	256QAM	7.400	109	38.983
14	675000000	256QAM	7.200	110	38.983
15	681000000	256QAM	6.900	111	38.983
16	687000000	256QAM	6.800	112	38.983
17	693000000	256QAM	6.900	113	40.366
18	699000000	256QAM	6.300	114	38.983
19	705000000	256QAM	6.400	115	40.366
20	711000000	256QAM	6.200	116	38.605

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	BandWidth
1	30596000	ATDMA - 64QAM	38.500	2	6400000
2	23700000	ATDMA - 64QAM	38.500	3	6400000
3	38596000	ATDMA - 64QAM	40.000	1	3200000

[lethalsniper]

here is another test done but this time plugged back to rogers modem

[Datalink]

Your modem downstream signal levels are high for some reason, the signal to noise ratios are good.   The upstream is good as well.  Are you in an apartment, condo, highrise, etc by any chance.  Just wondering given the downstream signal levels?

Looking at the ping plot, up to the point where the transition occurs from the Rogers 209.xxx.xxx.xxx server, to the next server, the plot looks reasonable.  The ping times double at that transition point as I was indicating before, and the end server has an occasional high ping time as well.  Maybe the problems with the game are due to the end server?  Just guessing.  Is there a forum for the game that you can check for any complaints regarding gaming performance?

[lethalsniper]

Yea I live in a apartment why ?

Yes there is alot of people who are having same issues me but then there are others who don't.

[Datalink]

If the apartment, condo, highrise is large enough, it will have a Multiple Dwelling Unit (MDU) installed in the utility room downstairs. The purpose of the MDU is to distribute data to all of the apartments.  When these go wrong, they can be a pain to repair, as we have seen here in the forum.  There is a chance I suppose, that there might be more than one installed if the building is large enough, so that might explain why some people see the problem and some don't.  So, if you're having issues, then you should be calling in whenever you see it occur, and ensure that its recorded on file, which will build a history in a short period of time.  If you are talking with your neighbors, and they see the same issue, advise them to call in as well.  I suspect that you need a tech who is an expert with an MDU, not the usual contractor tech who will only check your signal levels and connections.  Possibly the MDU requires a little TLC, if not outright replacement.  Remember that these run 24 hours a day, 365 days a year without stopping.  At some point they do require attention.

When you do call in, ask the CSR if the building has an MDU, or if you are connected to a neighborhood node, which will be external to the building.  That does make a difference, and it will let you know where you are connected to, internal to the building or external. Given the high downstream levels, I think that you are connected to an MDU, but, I've seen high levels from house installations as well.  

Edit;  When you're gaming, do you run wired or wifi?  In an apartment, running wifi for anything that is time critical might be difficult if not impossible.

[lethalsniper]

Okay thanks. What are things I will notice when downstream levels are high? I will call them shortly hope they know what I'm talking about.

[lethalsniper]

I'm always connected wired when gaming

[Datalink]

The modems are built to run in a signal range, -15 dBmV up to +17 dBmV.  So, your signal levels are still in spec.  However, if you are seeing momentary interruptions, that is a different matter.  That would be difficult to catch on any meter, but probably visible during a game.  What you should probably report to the CSR is your high signal levels and most importantly, the interruptions.  Also, ensure that he or she understands that this occurs for other people as well, not just yourself.  That puts the issue on the MDU or neighborhood node, and not just the cabling to your apartment.  I wonder if you are getting momentary signal level spikes which would cause the modem to possbily go offline to protect itself, and then reconnect.

Ask the CSR to run a signal check on the modem to see what turns up.  Worst case will be no fault found.  Best case would be a momentary interruption during the test, which should result in a tech visit.  Any time you have an interruption, call in.  Put Tech support on speed dial.  

[lethalsniper]

Okay just called CSR and they told me my downstream levels are fine? And I'm not connected to a mdu I'm on a node then going to cpe outside of my building 

[Datalink]

Yup, not surprised at that.  As I said the modems are built to run in a large signal range.  I don't think the CSR will dispatch a tech unless yours are out beyond 10 dBmV, either up or down, but, it never hurts to check.  But, you should indicate that you are seeing momentary interruptions, that others are seeing as well.  When you do see those, if you have time, log into the modem and check the signal levels, just to see if they have wandered upwards at all.  That would give you some indication of whether or not the issue is signal related.  

[lethalsniper]

okay so your saying when I start getting disconnected or delay check modem levels? What I do notice its always at night. And would that cause my game online to act up. Feels like quick pause then it going fast forward at times 

[Datalink]

At night people are home, therefore the data throughput load on the node increases as people game, stream videos, etc.  The question at that point is, whats the load on the node.  It shouldn't be above 80% from what I've been told.  The front line tech can't tell you what it is, thats a second line support question.  With high loads you could see issues arise, like drops in signal levels, signal errors and high ping times.  And, if that is the case, it might point to a requirement for a node split, ie replace one single node with two or more in order to reduce the load on each node to a manageable level.

[lethalsniper]

Just called in and spoke to second line tech and he didn't find any issues at all, signal levels are fine, node looks fine I'm not even close to 80% ussage plus signal to modem was excellent , but he told me to call in when I experience lag, disconnections, delay. 

[Datalink]

The front line CSR connected you to second line support?  When I was indicating 80% as a load, that's for the entire node, not just the throughput on your particular service.  When you do see things go awry, absolutely call in and see what if anything can be observed in terms of the node performance.  Hopefully when you call in the situation will stay the same, allowing some useful observations to be made.  That might take patience and persistence.  

[lethalsniper]

Yea I asked to speak to a second line support ( supervisor) and he said the node I'm connected to looks fine no problems , and he gave me his references # so next time I call in. To be honest I'm getting tired of Rogers services, a few years back I had a lot of issues of slow uploads ,downloads, disconnect problems , so many techs came out seen nothing wrong they kept denying anything was wrong. But to find out there was somthing wrong with my node it took them almost 6 months to find out what was the problem. This time to be honest I'm leaving them if they don't fix the  problems , been with Rogers since year 2001 nothing but problems

[lethalsniper]

Datalink , still getting spike lag when playing nhl16 the lag is like  a fast forward type of thing game goes fast then normal does this on and off. But called Rogers and second line tech they found no issues.here is a topic on ea forums about lag. Is there any way to get Rogers and ea with better online experience

http://forum.ea.com/eaforum/posts/list/0/10391781.page#35463139

[lethalsniper]