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internet speed lowers than my plan

Jasonkandola
I Plan to Stick Around

i changed my plan on friday to the hybrid 250 plan so my mbs is 250 and upload is 20 but im only reciving 53.87 and 20 upload and on ethernet i recivie 331 and 20 upload heres what my wan is reciving 

WAN Receiving 1.91G Bytes WAN Sending 309.61M Bytes     LAN Receiving 314.39M Bytes LAN Sending 1.93G Bytes

 

 

***edited labels***

 

70 REPLIES 70

Re: internet speed lowers than my plan

Jasonkandola
I Plan to Stick Around

so what can i do to improve this im only getting 50 mbps from a distance and close to it i get the same on wifi the rogers guy said its something with the wifi

Re: internet speed lowers than my plan


@Jasonkandola wrote:

so what can i do to improve this im only getting 50 mbps from a distance and close to it i get the same on wifi the rogers guy said its something with the wifi


As I said earlier, please give us an inventory of all of your wifi gear, including:

- router/access point

- client devices including the details of their wireless card (e.g. 'iPad 3' or 'Dell laptop with Intel 6230 wireless card')

... and whether you are using 2.4GHz or 5GHz wifi.

Re: internet speed lowers than my plan

In addition to what VivienM is indicating, knowing exactly what your devices can handle for data rates, you also need to know what your wifi environment is like.  The only way to determine that is to load a wifi monitoring program such as inSSIDer. If you load this on a wireless laptop, that application will allow you to see where your network sits among all of the other routers nearby.  When the columns are sorted by received power, by selecting the top column titles, you should see your network sitting at the top of the network listings. If it’s not, or if there is only maybe 10 dBm difference or less, between your network and the next one down the list, you will have potential receive problems with your wifi. There is also the issue of overlapping channels which you can see on the graphical display. If there is another router running nearby, overlapping your router channel with power levels that are close to yours, that will also present problems. If this is clear as mud and you need help sorting out what the application is telling you, post a screenshot somewhere if you can so that I can have a look at it and let you know what might help, if anything.   Here’s the link to the last freebie version of the program which can display 2.4 and 5 Ghz networks, including a,b,g and n. Note that it can’t properly show 802.11 ac networks which run in the 5 Ghz region. A newer version is out which does that, and it is now a pay version:

 

http://www.techspot.com/downloads/5936-inssider.html

 



Re: internet speed lowers than my plan

Here are some additional notes to consider.  I'm not sure if you are only using the CGN3 for router duties, but if you are there are a few things that you need to know and take into consideration. 

 

There are two firmware versions for the CGN3 that might be in play here. V4.2.4.3 which might be loaded on a CGN3 if you just picked up from the Rogers store, and the recently released 4.2.4.5.

 

V4.2.4.3 has a firmware bug that throttles back any connected 10/100 Mb/s device or Fast Ethernet cable (100 Mb/s max) down to 35 Mb/s, no matter what your plan might be. If you look at the back of the CGN3 the connected port LED will either be amber which indicates that the port is running at 1 Gb/s, or green, indicating that its running at 100 Mb/s max. Those are the connected rates with the other device. If the LED is amber, there will not be any throttling occurring. If the port LED is green, the actual download data rate will be no higher than 35 Mb/s, despite the fact that the port itself is running at 100 Mb/s. The throttling is up beyond the port, and can’t be detected at the port level.

 

V4.2.4.5 which was recently released corrects the throttling problem so that a 100 Mb/s device will max out at 100 Mb/s. If you have a 60/10 plan for example, you should see in the neighborhood of 95 Mb/s as a peak download rate on a speedtest. If the CGN3s that you have are running on the previous version firmware, they should be updated very soon.

 

If you connect a follow on router, and then a pc after that and only end up with 100 Mb/s as a connected download rate at the pc, that indicates that either the router or pc has a 10/100 Mb/s port, or that one of the connecting Ethernet cables is only running at 100 Mb/s max. Possibly the cable is damaged or its not connecting properly at either port.  Note that there will also be LEDs on the router which can be used to determine the data rates. The CGN3 is backwards from the industry standard, so, on a CGN3 to router connection running at 1 Gb/s you would see an amber LED on the CGN3 and green LED on the router. You can use the same idea to check the interconnect rate between the router and connected devices.

 

The maximum data rate that you will see on a wireless test from the CGN3 on a 5 Ghz network is around 200 Mb/s. The maximum on a 2.4 Ghz network is somewhere around 100 Mb/s. As I didn't use the 2.4 Ghz network on the CGN3, thats the result of a quick test.  Note that the results on the 2.4 Ghz network is very dependent on the capability of the device that you are testing with and whether or not it can use channel bonding to run a 40 Mhz wide channel instead of a 20 Mhz channel. If you run a number of devices on the 2.4 Ghz network, be aware that the CGN3 is not certified to run mixed 20 Mhz / 40 Mhz wide networks. If you are running a dual antenna laptop which supports 40 Mhz wide channels and connecting at 300 Mb/s, you can expect something like 100 mb/s on a 2.4 Ghz network. If you connect another device to the network that only supports a 20 Mhz wide channel, the CGN3 will drop the connection bandwidth to 20 Mhz for all devices on the network, dropping the connection rate from 300 Mb/s to 144.4 Mb/s. Your data rate will probably drop down to something like 50 to 60 Mb/s. Most but not all routers are certified these days to run mixed 20 Mhz / 40 Mhz networks and will switch back and forth for the devices as required. The CGN3 will not switch, instead locking down to the slowest device on the network. So, if you are expecting higher data rates, you need to look at all of the devices that are running on the network and dig into the specs to understand just how fast they can really run.  That is why VivienM is asking for a detailed list of the devices, to look at the specs in detail.

 

If you are using a third party router, just to prove that it is connected properly and that there are no issues with the cabling, run a speedtest with the CGN3 in Gateway mode and pc connected to the CGN3. Then reconfigure, with the CGN3 in Bridge mode, connected to the router, connected to the PC. You should see the same connected data rate at the pc in both cases. Once you are at that point, and you know that the network is running as fast as it should be via wired connections, you can then start testing with wireless devices. If you see less that optimal results, or less than you expect, at that point it is time to determine exactly what each device is capable of running at and if necessary, test each device individually, ensuring that there is no other wireless device powered and running on the network. At some point, without reading through all of the specs you would determine which device is causing slow network performance.



Re: internet speed lowers than my plan

lethalsniper
I'm an Enthusiast
Since upgrading to the hybrid 250 from 150 even my wifi speeds are slower settings are the same way when I was on the 150 package very weird

Re: internet speed lowers than my plan

lethalsniper
I'm an Enthusiast
They didn't find any issues at all from there end so the closed my case and spoke to tech supervisor and he told me the speeds I'm getting are fine I'm on the 250 and im getting speeds when I was on hybrid 150 he said thats normal

Re: internet speed lowers than my plan

lethalsniper:

 

Sounds to me like someone at Rogers is smoking something funny. How can they possibly give you that answer? If they were right, which they obviously aren't, why would Rogers have different plans if the 150 and 250 are the same?

Re: internet speed lowers than my plan

lethalsniper
I'm an Enthusiast
That's what I told the tech supervisor I told him when I was on the Hybrid 150 I was getting speeds close to 180 down 190down now I'm on hybrid 250 I'm getting 190 down he said that's normal an that's coming from the supervision what a joke.

Re: internet speed lowers than my plan

Port ID 	Frequency (MHz) 	Modulation 	Signal strength (dBmV) 	Signal noise ratio (dB) 	Channel ID
1	609000000 	256QAM 	7.500	40.366	4
2	591000000 	256QAM 	7.700	40.366	1
3	597000000 	256QAM 	7.600	40.366	2
4	603000000 	256QAM 	7.500	40.366	3
5	615000000 	256QAM 	7.600	40.366	5
6	621000000 	256QAM 	7.900	40.946	6
7	633000000 	256QAM 	7.800	38.983	7
8	639000000 	256QAM 	8.000	40.946	8
9	645000000 	256QAM 	8.000	40.366	9
10	651000000 	256QAM 	7.900	40.366	10
11	657000000 	256QAM 	8.100	40.366	11
12	663000000 	256QAM 	8.200	38.605	12
13	669000000 	256QAM 	7.800	38.983	109
14	675000000 	256QAM 	7.700	38.983	110
15	681000000 	256QAM 	7.500	38.983	111
16	687000000 	256QAM 	7.500	38.983	112
17	693000000 	256QAM 	7.500	38.983	113
18	699000000 	256QAM 	6.800	38.983	114
19	705000000 	256QAM 	6.900	38.983	115
20	711000000 	256QAM 	6.700	38.605	116
Upstream Overview
Port ID	Frequency (MHz)	BandWidth	Modulation Type	Signal Strength (dBmV)	Channel ID
1	30596000	6400000	ATDMA	42.750	2
2	23700000	6400000	ATDMA	42.750	3
3	38596000	3200000	ATDMA	44.750	1

 

Re: internet speed lowers than my plan

Port ID 	Frequency (MHz) 	Modulation 	Signal strength (dBmV) 	Signal noise ratio (dB) 	Channel ID
1	609000000 	256QAM 	7.900	40.366	4
2	591000000 	256QAM 	8.000	40.366	1
3	597000000 	256QAM 	8.000	40.946	2
4	603000000 	256QAM 	7.900	40.946	3
5	615000000 	256QAM 	8.000	40.366	5
6	621000000 	256QAM 	8.300	40.366	6
7	633000000 	256QAM 	8.300	38.983	7
8	639000000 	256QAM 	8.500	40.366	8
9	645000000 	256QAM 	8.500	40.946	9
10	651000000 	256QAM 	8.400	40.366	10
11	657000000 	256QAM 	8.500	40.366	11
12	663000000 	256QAM 	8.600	38.983	12
13	669000000 	256QAM 	8.300	38.983	109
14	675000000 	256QAM 	8.200	38.605	110
15	681000000 	256QAM 	8.000	38.605	111
16	687000000 	256QAM 	7.900	38.605	112
17	693000000 	256QAM 	8.000	38.983	113
18	699000000 	256QAM 	7.300	38.983	114
19	705000000 	256QAM 	7.400	38.983	115
20	711000000 	256QAM 	7.100	38.605	116
Upstream Overview
Port ID	Frequency (MHz)	BandWidth	Modulation Type	Signal Strength (dBmV)	Channel ID
1	30596000	6400000	ATDMA	42.750	2
2	23700000	6400000	ATDMA	42.750	3
3	38596000	3200000	ATDMA	44.750	1

 

Re: internet speed lowers than my plan

lethalsniper:

 

I'm on the 150 plan and, on speed tests, I get about 195 down and only 10 up. My CGN3 is bridged to a router and, when I download from sites like Steam and Origin, I get an average of 1.2GB per minute with downloads between 215 and 235mbps. My signal strength readings for down are between +1 and +2 and down is around 41 to 42.

Re: internet speed lowers than my plan

Your signal, while a little high.. shouldnt be your issue on the speed.


Those download speeds.. are on WIRED? (not wireless?)

And how/where are you are you doing the speedtest?



Re: internet speed lowers than my plan

roxyberlan
I Plan to Stick Around

Last night I installed the ASUS RT-AC68U.  What a change! I am in the 150 mbps plan, and when I am connected directly (wired)  to the new router, I'm getting 95 down and 11 up.  When I did the speedtest connecting via the wifi, I got 48 down and 11 up.  I can only get the 150 mbps if I connect directly to the modem.

 

Modem is CGN3 bridged by Rogers CSR

Router is  ASUS RT-AC68U

Laptop is a TOSHIBA on Windows 8, Intel i7 with NVIDIA® GeForce GT 740M 2GB

 

I am happy if compared that I was at 25 mbps, but I believe that I should be faster in the wifi environment.

 

Any suggestions?

Re: internet speed lowers than my plan

lethalsniper
I'm an Enthusiast
Yea it was done on wired connection. If u look back on my down and upload stats think on page 1 or 2 you'll see it has gone up. I'm on the 250 package. There is a tech coming out today is there anything I should ask him or tell him to test ?

Re: internet speed lowers than my plan

@roxyberian, it looks like you might have a problem with an Ethernet cable, or, you are using a Fast Ethernet cable which only allows 100 Mb/s max. The term “Fast Ethernet” may have been applicable a few years ago, but now, its just run of the mill, personal opinion. In any event, the +190 Mb/s speeds that you saw when you connected directly to the CGN3 should also be seen when you connect CGN3 to RT-AC68U to pc. If you don’t see that +190 Mb/s, you have some type of cabling issue. You might want to consider buying a couple of Cat-6 ethernet cables and replacing the cables that you are currently using. If you look at the back of the CGN3, the connected port LED should be amber if it is connecting at 1 Gb/s, and green if its connecting at 100mb/s. If it is amber, then the port is running at 1 Gb/s with the other connected port and you will be getting +190 Mb/s into the AC68U. If its green, the most that you would see going into the router is 100 Mb/s. That would slow down all data transfer into and out of the AC68U. If the CGN3 port is amber, and you only see less than 100 Mb/s at the pc, which is connecting through the AC68U, then the Ethernet cable between the AC68U and pc is slowing down the data transfer between the AC68U and the pc and you should replace that cable with a new CAT6 cable. The fact that you can get +190 mb/s on a direct connection to the CGN3 means that one of those cables is ok. It should be a small matter of sorting out the issue with the other cable.

 

Are you running a 2.4 or a 5 Ghz network? That will make a huge difference, depending on the level of interference caused by neighboring wireless routers. I run the same AC68U on a 5 Ghz network, with a 250/20 service and I see 330/22 Mb/s for max speeds on wired speedtests through the AC68U and also see +300 / 21 Mb/s on a wireless speedtest. That wireless test was run from from the second floor, with the AC68U located on the main floor of our home.  If I ran the test with the laptop located closer to the AC68U, i'd probably see the same 330/22 Mb/s.  Note that the wireless results will really depend on the wireless adapter in the laptop.

 

You should be seeing much higher wireless results, but I would need to know the wireless adapter model number to determine what it can run at and whether you are running a 2.4 or 5 Ghz network. Can you provide the exact model of the laptop, and drill down to the Control Panel…..Device manager….Network Adapters and copy the model numbers of the Ethernet and wireless adapter and paste them into this thread. With those model numbers it should be easy to look up the data rates permitted by both the Ethernet and wireless adapters.



Re: internet speed lowers than my plan

If you post the toshiba model, we can maybe take a look at what it has in it..  if it may be the limiting factor.



Re: internet speed lowers than my plan

@lethalsniper, just advise the tech that you are seeing the same results for speedtests, no matter what level of service you are on, 150/15 or 250/20.   It might be a matter of the physical installation which is capping the results.  You have a higher signal level, with decent signal to noise ratios.  But, the signal to noise ratios are relative.  If you get the same ratio as your signal power is increasing, that is telling you that the noise levels is also increasing, so, somewhere in the building the cable is in a noisy environment.  If the cabling is running through a confined area, with all of the other cables, those cables could be subjected to cross-talk from other cables.  Your cable is carrying the signal that you want, all of the other cables which might be travelling alongside your cable is subjecting it to noise, which is someone elses cable signals.  The cables are shielded with layers of aluminum foil and braiding, but, even that is only effective to a point.  As I indicated earlier, apartments are a challange, and that might be one reason why.  You might just be at the limit of performance of the building cable system.  If the tech can't do anything to improve the situation, you are going to have to be satisfied with the status quo.



Re: internet speed lowers than my plan

In my earlier post, I should have said my upstream is 41-42.

Re: internet speed lowers than my plan

roxyberlan
I Plan to Stick Around

Hi Gdkitty, here is the link for the laptop.

 

http://www.toshiba.ca/productdetailpage.aspx?id=2147496276

 

Thanks

 

 

Re: internet speed lowers than my plan

roxyberlan
I Plan to Stick Around

@Datalink  I will buy CAT6 cables tonight and test again.

I am running both networks, 2.4 GHz and 5 MHZ.  Do you recommend running only 1?

This is the link for the specs on the laptop http://www.toshiba.ca/productdetailpage.aspx?id=2147496276

 

I will update tonight after I use the CAT6 cables.  Thanks!!

Re: internet speed lowers than my plan

I run both networks without any problems.  Are you connecting the laptop via the 2.4 or 5 Ghz network?  Note that the networks should have distinct names so that you know exactly which network you are connecting to.  If you use the same name, there is a possibility that both networks will not be presented in the networks available list, and with just a single name present, the device may connect to the wrong network.  Ideally it would choose the best network that is available and roam between the two as required, but I think that the vast majority of devices will not do that.

 

With the laptop running and connected via wireless, can you navigate to Control Panel......Device Manager.....Network Adapters and copy the name or title for the Wireless Network Adapter.  It should read something like  "Qualcom Atheros ARxxxxxxx Wireless Network Adapter".  The specs only give a generic model "Atheros 802.11 b/g/n Wireless Lan + Bluetooth.  There are numerous Atheros Wireless Adapters, so what is included in the spec doesn't say very much.  The only question at this point is whether or not it supports 5 Ghz networks.