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internet speed lowers than my plan

Jasonkandola
I Plan to Stick Around

i changed my plan on friday to the hybrid 250 plan so my mbs is 250 and upload is 20 but im only reciving 53.87 and 20 upload and on ethernet i recivie 331 and 20 upload heres what my wan is reciving 

WAN Receiving 1.91G Bytes WAN Sending 309.61M Bytes     LAN Receiving 314.39M Bytes LAN Sending 1.93G Bytes

 

 

***edited labels***

 

70 REPLIES 70

Re: internet speed lowers than my plan

roxyberlan
I Plan to Stick Around

Same here.  Moved up from 30 mbps to 150 mbps hybrid.  Called Rogers support.  When the speedtest is done connecting directly to the modem via ethernet cable, you get the promised speed or higher.  I got 190 mbps.  The rep bridged my modem so I could use my router Linksys EA3500 (I don't use the one that comes with the modem).  Did the speed test again connecting directly my laptop to the router via ethernet, and it went down to 90 mbps.  

However, when I do it using my wi-fi network, I am only getting close to 30 mbps.  Changing the MTU in the router and prioritizing devices got me up to 45 mbps, but I am still far away from the 150 mbps.  I will keep trying making changes to the router.

Try connecting directly to your moden and do the speedtest, and see what you get.

Re: internet speed lowers than my plan

Fundamentally, if you are getting the proper speeds over wired Ethernet, I think you'll find that the problem is with your client devices.

 

Are you running 802.11ac gear? You pretty much need an 802.11ac router and 802.11ac clients to get 200+ megabits/sec over wireless.

 

Both of you, can you give us an inventory of all of your wifi gear, including:

- router/access point

- client devices including the details of their wireless card (e.g. 'iPad 3' or 'Dell laptop with Intel 6230 wireless card')

... and whether you are using 2.4GHz or 5GHz wifi.

 

For example, my laptop with  802.11ac can get ~198 megabits/sec on speedtest.net (I have the 150 plan), but my iPad 3 gets, IIRC, around 40 megabits/sec. That's just the most the iPad 3 can do.

 

I know this comes as a shock to people, but if you take your average consumer-grade laptop or tablet sold today with a single-band, single-stream 802.11n card, you'll be lucky if you get more than 30-40 megabits/sec. Such is life.

Re: internet speed lowers than my plan

As vivenM mentioned... over all there is TWO different things here.

 

1) wireless.
A combination of things.. the wireless in the CGN3 is NOT great.  just from its own side.... that combined with the possible quality question of the wireless cards as VivienM mentioned.. getting FULL speeds can be tough sometimes.

This is one reason why many people use their OWN router.

2) wired.
Wired SHOULD work fine... in the one case with the Linksys EA3500 shouldnt have a drop.
There are many users on here... without bridging.. who on wired have been able to get 150 to 250 no issues wired.

 

All in all.. best bet for the highest plans.. is to BRIDGE it.. and use your own GOOD quality 3rd party router.

Suprisingly.. even something like the mentioned EA3500... is pretty poor, compared to some of the newer higher end ones..
The difference of the quality of the power inside them, vs one of that grade.. can make a speed difference.

(and the build in on the CGN3 is probably on par or worse than the 3500)



Re: internet speed lowers than my plan

Well, and i guess the only other thing as well.. would be to post your SIGNAL levels..

Incase signal wise, something is amok which could effect your overall speed.



Re: internet speed lowers than my plan


@Gdkitty wrote:

Well, and i guess the only other thing as well.. would be to post your SIGNAL levels..

Incase signal wise, something is amok which could effect your overall speed.


But in this case, the first two posters are both reporting the right speeds when using wired connections...

Re: internet speed lowers than my plan


@Gdkitty wrote:

All in all.. best bet for the highest plans.. is to BRIDGE it.. and use your own GOOD quality 3rd party router.


And have good quality clients!!!!!

 

The best router in the world will improve things quite a bit with lousy single-band, single-stream cards as typically found in almost all <$800 consumer-grade laptops... but "improve quite a bit" does not mean 100+ megabits/sec. It might mean 30 or 40 instead of 20...

 

(It's a shame I don't have any machines with lousy single-band single-stream cards here - my only single-band devices are a camera and a Kobo, neither one of which can do speedtest.net. I'd love to see just how bad the numbers would be, even if testing from right next to my RT-AC68U...)

Re: internet speed lowers than my plan

lethalsniper
I'm an Enthusiast
How do you like that asus RT- ac68u is it worth the money? Or somthing cheaper like the netgear night hawk

Re: internet speed lowers than my plan


@lethalsniper wrote:
How do you like that asus RT- ac68u is it worth the money? Or somthing cheaper like the netgear night hawk

I think everyone here knows my great love for the Asus RT-AC68U, which is the only piece of consumer-grade networking equipment that I've ever owned/used that I have not considered a piece of flawed buggy garbage (and that's me being polite - if I really described how I feel about some D-Link products, the mods would be very upset with me). I have one running as an access point, my parents have one running in full router mode with a bridged CGN2, it's just an absolutely fantastic device that is worth every penny you pay for it.

 

My parents were not sold about a $230 router, believe me... but then again, ever since they've switched to the AC68U (from a Linksys, WRT310N IIRC), my mom's HP wireless printer no longer occasionally drops offline (requiring a power cycle to be able to print again).

 

Plenty of others on this forum have them too (jimboden? Datalink? anyone else?) and I believe they've been equally pleased with them.

 

How it compares with the Netgear R7000, I have no idea. I've never used the R7000 or any other recent Netgear product - in fact, I think the newest Netgears I used were back in the 802.11g days...

Re: internet speed lowers than my plan

I'm with VivienM on the ASUS RT-AC68U router. I got one almost 3 months ago after buying a CGN3 to upgrade to the Hybrid 150 plan. After I bridged the CGN3 to the router, my old iPhone 4S gets Wi-Fi speeds up to the high 40mbps range. With the CGN3, it only got in the mid-to high 20's. Prior to that, I had an SMCD3GN and got the same Wi-Fi speeds as the CGN3. The thing I like the most about the router is its GUI. The number of options can be quite intimidating, so it takes a whle to get up to speed, so to speak. Smiley LOL I have learned a lot about routers and networking in general thanks to people on this forum and the ASUS, which has good user documentation and support. One of the reasons I bought the ASUS, aside from recommendations here, is that it's future-proofed to some extent, because it's an ac router. I do not have any ac devices right now, but who knows what the future holds.

 

Download speeds on the 150 plan are amazing. I've seen steady wired downloads as high as 230mbps from sites like Steam and Origin. The CGN3 before bridging did get around wired 195mbps on speed tests, so it's no slouch either. It does have other problems, though, such as VOIP either not working or taking a lot of effort to set up, and no evident support for wireless printers. When I installed the router, both worked right out of the box, which is the way it should be.

Re: internet speed lowers than my plan

roxyberlan
I Plan to Stick Around

I have been looking into getting an ASUS RT-AC68U router.  It has great reviews both from Canadian users and in the US. I think it will be cheaper to spend the $200 on a router than to spend my weekends testing stuff on my router and wireless network.

Re: internet speed lowers than my plan

roxyberlan
I Plan to Stick Around

Vivien, thanks for your support.  I think that I am ready to buy the Asus RT-AC68U for my mental peace and sanity. It looks like it works fine for people in this forum when combined with CGN3, so why think it twice?

Re: internet speed lowers than my plan

lethalsniper
I'm an Enthusiast

I just upgraded from hybrid 150 to the hybrid 250 today came home from work test speeds and guess what lol not even getting close to 250 getting like 180-200 download I even noticed my lantncy/ jitter are higher and testing it on wired connection any help please.

Port ID 	Frequency (MHz) 	Modulation 	Signal strength (dBmV) 	Signal noise ratio (dB) 	Channel ID
1	615000000 	256QAM 	7.100	40.366	5
2	591000000 	256QAM 	7.200	40.366	1
3	597000000 	256QAM 	7.100	40.946	2
4	603000000 	256QAM 	7.000	40.366	3
5	609000000 	256QAM 	7.000	40.366	4
6	621000000 	256QAM 	7.400	40.366	6
7	633000000 	256QAM 	7.300	40.946	7
8	639000000 	256QAM 	7.500	40.366	8
9	645000000 	256QAM 	7.500	40.366	9
10	651000000 	256QAM 	7.400	40.366	10
11	657000000 	256QAM 	7.600	40.946	11
12	663000000 	256QAM 	7.600	38.605	12
13	669000000 	256QAM 	7.300	38.983	109
14	675000000 	256QAM 	7.200	38.605	110
15	681000000 	256QAM 	7.000	38.605	111
16	687000000 	256QAM 	6.900	38.983	112
17	693000000 	256QAM 	7.000	38.983	113
18	699000000 	256QAM 	6.300	38.983	114
19	705000000 	256QAM 	6.400	38.605	115
20	711000000 	256QAM 	6.100	38.605	116
Upstream Overview
Port ID	Frequency (MHz)	BandWidth	Modulation Type	Signal Strength (dBmV)	Channel ID
1	30596000	6400000	ATDMA	42.750	2
2	23700000	6400000	ATDMA	42.750	3
3	38596000	3200000	ATDMA	44.750	1

 

 

 

Re: internet speed lowers than my plan

Your dowstream signal levels are high, but that shouldn't cause problems.  Signal to noise is ok.  The upstream signal levels are a little high, but again, that shouldn't cause issues.  It sounds like your modem isn't provisioned properly.  Those results look like what I would expect from the 150/15 service.  The best bet would be to call tech support and have the CSR check the data rates that the modem is set for at the present time.



Re: internet speed lowers than my plan

lethalsniper
I'm an Enthusiast
Just before I posted this I called tech support they said signal levels where good and no noise issues so they sent a ticket out should be solved in 48 hrs. But should I call them back and ask them to do what you just posted or just wait?

Re: internet speed lowers than my plan

In that case wait for the 48 hours and see how it turns out.  Normally, when you call in to provision to a different service plan, the change is instantaneous.  You should be able to see it as you are talking with the sales rep.  I'm assuming here that you had mentioned to the CSR that your download speeds were slow for the 250 Mb/s service, and that the 250 Mb/s service had come up in the conversation.  What is it they say about assuming.... 🙂



Re: internet speed lowers than my plan

lethalsniper
I'm an Enthusiast
Rogers CSR said everything looks good no signal problem, ect ..... Then told her I switched over from 150 to 250 she checked it out and said yea it's on my account , she couldn't figure it out. Can it be a problem with rogers modem ? How can I get the upload signal lower and download ?

Re: internet speed lowers than my plan

The tech will have to address the signal levels by replacing the incoming cable and / or connectors.  They don't last forever and every now and then need replacing.  Typically, as they age, the downstream levels drop below zero and the upstream levels move up from 36 dBmV, possibly to a maximum of 51 dBmV, as the modem compensates for signal losses in the cable and connectors.  Its unusual to see both of them elevated, unless there is an amplifier on the incoming cable.  So, something is not exactly right at the present time.  You never know, the modem itself might have a problem as well, or it might the source of the problem itself.  The tech will sort it out and at the end of the day, on a 250/20 service, you should see peak speedtest results around 320 / 21 Mb/s.  Can you remind me, are you in a single home or apartment?  Just wondering as apartment installations appear to be somewhat of a challange at times.



Re: internet speed lowers than my plan

lethalsniper
I'm an Enthusiast
I'm in a apartment

Re: internet speed lowers than my plan

hmm, ok.  We'll see what happens in 48 hours.  The numbers should improve, but I wouldn't guess at what they will finally be.  The jitter number will be really interesting to see.  Don't be surprised if it doesn't improve greatly, although 4 ms is not a huge number to start with.



Re: internet speed lowers than my plan

lethalsniper
I'm an Enthusiast
I just find it Realy odd that just yesterday when I was on the hybrid 150 everything was fine soon as I switched over to the 250 package everything got slow how can that be