internet service down

[nscomm]

Just wondering any internet service outage for the Markham area? Since around 8:30 yesterday no internet service. Modem has been rebooted but its not connecting.

***edited labels***

[RogersPrasana]

Hi @nscomm 

Sorry to hear about the service interruption, I’d like to help. I’m going to have someone reach out to you in Private Message, please check our messages from the envelope icon in the top right hand side of your screen.

Thanks!

@RogersPrasana 

[Adubz]

I'm also experiencing an outage in Markham... cable since Thursday morning , internet & phone since 10:00 Thursday night.

[RogersTony]

Hello, @Adubz

Welcome to the Rogers CommunityForums and congratulations on your first post!

Outages can become a major inconvenience especially when its all of your services that are down. I am hopeful that your services have been restored since you first posted. If not, please send a Private Message to @CommunityHelps so we can gather your information and see what's going on in your area.

Not familiar with our Private Messaging system? Please Click Here for details.

RogersTony

[yorku]

No internet in my area since yesterday evening, feels terrible, a lot of things got delayed, please fix ASAP

[RogersMaude]

Good day @yorku ,

Welcome to the Community!

Thanks for posting about your situation. Experiencing issues with your internet connection sounds awful!

We most definitely want to help you but in order to do so we'll need more information from you.

At this time, there are no reported outages. What area are you located in?

Do you have any other Rogers services, besides internet? If yes, are they functional?

What troubleshooting step have you gone through since noticing the issue last night?

Let us know! We look forward to your reply. 😉

RogersMaude

[yorku]

it's North York M2H area l

[RogersZia]

Hi @yorku, are you still experiencing loss of service? Have you tried any troubleshooting steps at all? As RogersMaude inquired above, are more than one services impacted?

Just need a little bit more info to assist you further.

RogersZia