in store payment ATM

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I'm a Frequent Visitor
Posts: 0

in store payment ATM

removal of auto bill payment, having to take your name on clipboard and sit until your name is called.  All i want to do is pay my bill, why remove this bill payment machine. in  and out thats it.   Lisa st, Brampton.

 

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Retired Moderator
Retired Moderator
Posts: 390

Re: in store payment ATM

Hello @honey1994,

 

Welcome to the Community Forums.

 

Thank you for your input, I do see how inconvenient that could be when one is simply trying to make a bill payment.  Your feedback is alway appreciated, however this is probably better suited to be addressed here, which is our 'Share A Concern' site.

 

Thank you again for your input,

 

Regards

RogersCilio

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Resident Expert
Resident Expert
Posts: 14,245

Re: in store payment ATM

Also you can do payment AT your bank branch as well.

As well as through your online banking.



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I'm a Senior Advisor
Posts: 2,154

Re: in store payment ATM

Also, once you have the online payment choice set up with your banking, you can also do it at your own bank.  A number of options are available - auto withdrawal from your bank set up through Rogers, pay at store (no not as convient as just dropping it in the box (I remember that method and used to use it when I was going into the store for videos when they had videos), payment by your credit card.  

 

Speak to a rep at the store and discuss the various options, or do an online chat, or call into have a discussion. 

 

 

Bruce

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Rogers Employee
Rogers Employee
Posts: 357

Re: in store payment ATM

To actually address what you were asking, which is about the removal of the bill payment machines, my understanding is that it was done due to the prevalance of customers using pre-authorized payments and the various self-serve methods of paying their bill. Apparently it was deemed that the machines weren't needed anymore.

 

At least that is my understanding from what we were told on our end.

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Resident Expert
Resident Expert
Posts: 2,759

Re: in store payment ATM

I used to LOVE those bill payment kiosk machines, anyways I have chosen to pay my bill at the bank ATM, I have set up my account number as a Payee so its faster to process the bill payments


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I've Been Around
Posts: 1

Re: in store payment ATM

I used to love those machines too. Now it`s a huge pain to pay my bill, simply because I want to pay in cash. Just take my money and don`t make me put my name on a waiting list and have me sit there for half an hour.