I've had myself had a colleague test the MyRogers app on both iphone and Android to rule out any site specific concerns, we were both able to get past the coloured bars without issue.
Are you close to a desktop? I wonder if we could get you to try to log into MyRogers on a different device. If you receive an error upon log in, it will help us determine if a password reset is required. 🙂
Anyone else in the community experiencing similar access issues with the MyRogers app on iphone?
Thank you for the confirmation that your log in credentials/rogers.com profile is not causing an issue on your laptop.
Let's see if we can search for the solution by narrowing down a little further.
*May I ask how long this has been occurring?
*Also, when you're attempting to access MyRogers on your iphone, are you connected to wi-fi, or are you using wireless data?
*What happens when you switch to/from wi-fi?
Hello again @iamkaytg,
Thank you for your reply!
Would you have the ability to enable your data transmissions (cellular network) in the settings of your phone in order to see if you can load your account information throiugh the MyRogers app?
Let us know if that helps
Hello & Welcome to the Community @Gavin1,
MyRogers app is the easiest and most convenient way to keep an eye on your account. I appreciate the information you have provided, have you tried to uninstall and reinstall the app? Is this a new issue for you or you have never been able to access the MyRogers app on your smartphone?
I can't log into the app on my iPhone either. I tried once a couple of months ago, gave up and deleted it. I'll be travelling soon so thought I'd give it another go but no luck. Definitely not a user/password issue. I can log in on my MacBook with no issue.
Welcome to the Community Forums!
That's definitely an inconvenience not being able to use the MyRogers app. We'd like to look into your profile for you and get this issue resolved. Please send us a private message at @CommunityHelps so that we can investigate and find the solution for you. Our private messaging system is explained in this blog.
Welcome to the Rogers Community Forums!
I appreciate your participation in the Community. I use the MyRogers app quite often so understandably it's quite bothersome if app login is failing.
We can certainly help, would you please elaborate the issue? Does it stop working after you made some changes to your account? Are you able to log into MyRogers on the web (rogers.com/myrogers)?
Please also provide your phone details and the MyRogers app version.
Looking forward to a more detailed response.
More information by @Dillanroyce might be useful though too, like which browser, app, etc. I know that some browsers have had issues with MyRogers and don't see the entire page, or links don't work, etc.
@Dillanroyce : Are you able to login to MyRogers, but then can't see usage, or are you unable to login at all... Please try to supply us with more than one sentence answers. The more information you can provide, the easier it is for us to help.
Whenever I go in the app, it tells me about the business Self-Serve app rogers has. I can’t see any of my information. I even got the other app but it seems to be showing me incorrect data as I got a text saying I went over my data plan when the app told me I only used 2.2 out of my 4 gb
Good morning @S1231! I know app access is important to our customers so let's get this fixed!
If you're getting a text stating you've gone over and you're seeing conflicting data usage on the app, this is something we should really look into. Please PM us @CommunityHelps.
You can find instructions on how to PM us here.