I've had myself had a colleague test the MyRogers app on both iphone and Android to rule out any site specific concerns, we were both able to get past the coloured bars without issue.
Are you close to a desktop? I wonder if we could get you to try to log into MyRogers on a different device. If you receive an error upon log in, it will help us determine if a password reset is required. 🙂
Anyone else in the community experiencing similar access issues with the MyRogers app on iphone?
Thank you for the confirmation that your log in credentials/rogers.com profile is not causing an issue on your laptop.
Let's see if we can search for the solution by narrowing down a little further.
*May I ask how long this has been occurring?
*Also, when you're attempting to access MyRogers on your iphone, are you connected to wi-fi, or are you using wireless data?
*What happens when you switch to/from wi-fi?
Hello again @iamkaytg,
Thank you for your reply!
Would you have the ability to enable your data transmissions (cellular network) in the settings of your phone in order to see if you can load your account information throiugh the MyRogers app?
Let us know if that helps