iPhone MyRogers App won't log in

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I've Been Here Awhile
Posts: 4

iPhone MyRogers App won't log in

Has anyone else had this problem? When I try to log in on the MyRogers app on my iPhone, it takes my name and password with no problem, but just sits there with the coloured bars doing their "waiting..." thing - but doesn't actually log in.

 

 

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Resident Expert
Resident Expert
Posts: 13,982

Re: iPhone MyRogers App won't log in

Yeah.. wondering if the connection is down at the moment between the app and the back end.

Mines already got the username/etc already there so just goes to try and load.. but same thing, never connects/pulls info.



I've Been Here Awhile
Posts: 4

Re: iPhone MyRogers App won't log in

Oh good! It's not just me, then.  Thanks for replying!

I'm a Trusted Contributor
Posts: 224

Re: iPhone MyRogers App won't log in

Checked Mine same issue with my Rogers APP and iphone . Also notice issues on MYrogers over computer login unable to show usage...

Im sure they will have it resolved soon 😉
I'm an Advisor
Posts: 1,524

Re: iPhone MyRogers App won't log in

My Rogers is back to normal this morning on my iPhone and PC.Smiley Happy

Retired Moderator RogersAliciaG
Retired Moderator
Posts: 235

Re: iPhone MyRogers App won't log in

@jimboden

 

Thank you for keeping us updated. 

I am happy to hear everything is working again for you now. Smiley Wink.

 

RogersAliciaG

I've Been Here Awhile
Posts: 4

Re: iPhone MyRogers App won't log in

@RogersAliciaG

 

Sorry but the problem isn't fixed.  I'm still here looking at my iPhone while the coloured "waiting..." symbols jump up and down on my screen.  I can log into MyRogers on the web with no problem - but on the iPhone?  It's been going on since I started this thread.

Any idea what's going on or how long this will continue?

Retired Moderator RogersAliciaG
Retired Moderator
Posts: 235

Re: iPhone MyRogers App won't log in

@wolfshades

 

Oh no! Smiley Sad

Thank you for letting us know. 

I will take this away and look into more information. 

 

RogerAliciaG

 

I'm a Trusted Contributor
Posts: 224

Re: iPhone MyRogers App won't log in

Mine seems to be working again!

Thanks a bunch!
I'm an Advisor
Posts: 1,524

Re: iPhone MyRogers App won't log in

It's 4 hours later and my iPhone My Rogers is still working fine. I haven't actually used it for a while, but I noticed the app icon has changed. I wonder if there's recently been an update to the app. Mine is 5.5.5.