iPhone 6 Plus texts do not reach Galaxy Note

[Steel28]

Hope to get some help on the following issue.

My wife used to have iphone 5 and changed it to Android phone (Samsung Galaxy).

I'm able to receive messaged from her but she's NOT able to receive any message from my iPhone 6 but able to recive message from other iPhones, including iP6.

I tried to send it to her with iMessage turned OFF but still not luck. She also signed out from iCloud.

Any help?

thanks

***Edited Labels.***

[jnardari · Accepted solution]

Apple also has a site where you can deregister your phone number from iMessage:

https://selfsolve.apple.com/deregister-imessage

[Meowmix]

Hello Steel28

Hmm this sounds like a iMessage problem but u guys did turn it OFF & signed out of iCloud. Have you tried switching the devices around to see if its still there? ( You taking the Note & she takes the iPhone & see?)

Have you guys deleted the contact name / number & see if that works?

[Steel28]

We did deleted each others contacts/numbers in our phones but that didn't help..

FYI: her phone is with Telus 

[Meowmix]

Hello Steel28

Hmm Have you guys tried doing factory reset on the Note to see if that fixes? If no try that & see. My other opinion would be try logging back into iCloud via a iPhone with her account & turn it off again. See if that fixes it.

[Steel28]

thanks for your help, will try to do these steps.

[Meowmix]

Hello Steel28

Try them & see. Come back & let us know what happens. In the meantime i will try & look around for a answer to help out more.

[jnardari · Accepted solution]

Apple also has a site where you can deregister your phone number from iMessage:

https://selfsolve.apple.com/deregister-imessage