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iPhone 5 4g H+ LTE Problems

randomdefence
I'm Here A Lot

Hello, 

 

I upgraded from my 4s and noticed that so far, even though my area supports 4g and H+ my phone has only been connecting to 3g. I have been on the phone with rogers tech support for the better part of the day and think it's a problem in my area. Is there anyone in the woodstock ontario area on here with these problems? Or have other people been having this problem in other areas?

 

****Edited Labels****

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Accepted Solutions

Re: iPhone 5 4g H+ LTE Problems

Meowmix
I'm a Trusted Advisor
Hello mukuls2

The iPhone may never show 4G indicator. This is because the canadian carriers do not seem to want it on the iPhone yet the US carriers have that 4G indicator. You will only see E ( EDGE), 3G & LTE.

Have you called Rogers & asked them about the area you live in & if LTE is in that area? Also ask them why is it not on for long LTE i mean.

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26 REPLIES 26

Re: iPhone 5 4g H+ LTE Problems

Meowmix
I'm a Trusted Advisor
Hello randomdefence

Here in Toronto I am not having any issues like that. The phone it self will NOT show 4G or H+. Its going to show GSM / 3G / LTE. That is what the iPhone 5 will only show. So if you are only seeing 3G & you want to see 4G or H+ that is the reason why you are not seeing it..


As for LTE. Do you have a LTE nano sim card? Also when you got the phone, did the reps tell you about LTE & see if it worked?

http://redboard.rogers.com/2012/brace-for-speed-rogers-lte-coming-to-28-more-cities-in-2012/

It could be Rogers because here it does not show " Woodstock" Anywhere where it says there is LTE or no LTE.

Re: iPhone 5 4g H+ LTE Problems

randomdefence
I'm Here A Lot
I know my area does not support lte yet, however the Rogers tech said today on the phone that the phone will physically say 4g or h+ when connected to an high speed network. And yes, I have an lte nanosim and an lte ready data account.

Re: iPhone 5 4g H+ LTE Problems

randomdefence
I'm Here A Lot
And the average speed I've been getting all day is 6.5 down, and 1.5 up. Which is average hspa and not hspa+ speeds.

Re: iPhone 5 4g H+ LTE Problems

abby
I Plan to Stick Around
This could be from multiple issues.

One issue could be network congestion, so 4G speeds/connections will be 3g time or slower if network very busy.

As well, 6.5 down is pretty good, as even 3 g areas of congestion breaks down to 1-3 down, so you may indeed be on 4g connection that is busy.

As stated the iphone 5 will not show 4 or h+ unlike other phones.

As well the ultimate test is, do a speed text, drive 15 kms to another area and do again and see if changes.

Re: iPhone 5 4g H+ LTE Problems

Anyone getting LTE in London?

Re: iPhone 5 4g H+ LTE Problems

Phonzo
I Plan to Stick Around

Based on the following:

http://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=NEW_GCT&_nfls=true&setLanguage=en&temp...

LTE is coming soon to London - you might start seeing it switch over from time to time in advance of it "officially" launching.

Woodstock does not have LTE coverage nor does it appear it is planned for that area.

Re: iPhone 5 4g H+ LTE Problems

AnthonyM88
I Plan to Stick Around

I live in Mississauga, and in my certain little area, it keeps switching between LTE and 3G, and I only have like 2 bars most of the time, but if I go down the street, I get full bars LTE, with download speeds of up to 52mbps. It is ridiculous that I cannot get that speed at my house, but literally 2 blocks away I get it.

Re: iPhone 5 4g H+ LTE Problems

abby
I Plan to Stick Around

@Phonzo wrote:

Based on the following:

http://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=NEW_GCT&_nfls=true&setLanguage=en&temp...

LTE is coming soon to London - you might start seeing it switch over from time to time in advance of it "officially" launching.

Woodstock does not have LTE coverage nor does it appear it is planned for that area.


Maps are not all that accurate, I live in rural cottage area no where near closest LTE enabled city, and a select area ( money rollers 3 million dollar cottages +, and diplomats ) have LTE.   Alll I just have to say is 'POWER AND PULL', local residents enjoying it.

 

Re: iPhone 5 4g H+ LTE Problems

geoff890
I Plan to Stick Around

can anyone explain as to why the iPhone 5 shows the connection as 3G when its on 4G HSPA+? on other networks it shows the 4G indicator like it should. and even on other cell phones, for example android, on the rogers network it shows the 4G or H+ indicators. so why doesn't the iPhone on rogers network?

Re: iPhone 5 4g H+ LTE Problems

I live in London... the coverage map says that I should be getting LTE... but a HUGE are around my house does not have LTE.  As soon as I leave the area, there is great LTE.  

I wish I could fix this.

 

 

**edited for content**

Re: iPhone 5 4g H+ LTE Problems

Im in downtown Saskatoon, have taken out the sim, turned on off LTE, and nothing..still 3g..

Re: iPhone 5 4g H+ LTE Problems

blacks123
I Plan to Stick Around

@Anthony M88 

 

I've been having the same issue here in Mississauga. At home it would fluctuate between LTE and 3G usually ranging from 2-3 bars. 

 

Although recently (past 2 days) I haven't even been able to get LTE in Mississauga

 

Re: iPhone 5 4g H+ LTE Problems

ubert76
I've Been Here Awhile

I have a new iphone 5 64GB and I can't get the LTE network, my plan is the 6GB, 200min, the network setting enable the LTE but still can get the LTE network. I've call the customer service, they ask me to shut down, reboot, to finally ask to do a back up and re-initialize my phone, guess what? Still no LTE after that. Can someone help me with this?

 

Thanks

Re: iPhone 5 4g H+ LTE Problems

rparkington
I Plan to Stick Around

Stupid question, but are you sure you are in an LTE enabled area? I'm in an LTE area and the coverage is still very spotty. It will come and go depending on where I am in the area.

Re: iPhone 5 4g H+ LTE Problems

ubert76
I've Been Here Awhile
 Hi, I'm in Ottawa (which has LTE) and I have a new iphone 5 64GB.  I can't get the LTE network, my plan is the 6GB, 200min, the network setting enable the LTE but still can get the LTE network. One of my colleague has the same phone and side by side, he does have LTE and I'm 3G. I've call the customer service, they ask me to shut down, reboot, to finally ask to do a back up and re-initialize my phone, guess what? Still no LTE after that. Can someone help me with this.

Re: iPhone 5 4g H+ LTE Problems

ubert76
I've Been Here Awhile

I have made the test with a colleague which has the same iphone 5 64GB and he does get LTE, same time and location. I start thinking it is the phone, I've try everything possible on my end, Rogers customer service tell me everything is ok on my account, I just don't know what to think about that.

Re: iPhone 5 4g H+ LTE Problems

JDYoung
I Plan to Stick Around
London doesn't have LTE yet.

Re: iPhone 5 4g H+ LTE Problems

RN_Ja
I've Been Here Awhile

ubert76,

 

I have the same phone as you and I'm in Ottawa. I have a 64 GB Iphone 5. Initially the LTE didn't work when I was at the Rogers Store in Westboro. The agent asked me to reboot the device and the LTE came on. On the Speedtest app I was averaging 32 MB download and 20 MB upload. The LTE comes and goes depending on where you are in the city. The latest glich is that I'm at home or at the office and my wifi drops connecting and then I connect to LTE. Which is not that great one you only have 1 GB data plan. BOOO.... It is the similar issue that they had in the states with Verizon. Anyone out there experience the same issue with the wifi dropping.

Re: iPhone 5 4g H+ LTE Problems

Trail
I've Been Here Awhile

I went to an apple store and they told me rogers are doing a rolling upgrade so not everyone is getting 4g and LTE right away but we should have it soon! Hopefully that helps. I'm still a bit miffed that rogers help won't disclose this info. I thought my phone wasn't working properly.

Re: iPhone 5 4g H+ LTE Problems

Trail
I've Been Here Awhile

I was also told from the apple rep. that because some of my friends receive LTE in same area I don't that it is because their phones are already tethered to a tower.

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