mine shipped last night and the store has it now, I was #313 in Vancouver. I went to pick it up and they told me "the system is over loaded, we have your phone but we can't activate it." I am so not impressed right now!
I work for rogers in edmonton, and I know how frustrated you must be as a customer but I worked that morning and it was terrible. Everyone was trying to log and the system was just completely down. They should have been able to atleast put you in a list and call you once the phone was activated (what we did at our store). In some cases it did take up to 2 hours, but atleast they got their phones the same day. A lot of people just took the day off so most of them didn't mind coming back to pick up their phone. Did they not give you the option?
I think someone stole my reserved iphone 4s.
The ups tracking says shipped and delivered, and shows the guy who signed for it as "greg", when I went to the store they said they did not have my phone and that no one by that name works there. Rogers support has been unhelpful so far 😞
Does anyone know what could be happening? I was #380 and reserved as soon as reservations opened.
allenu - try Rogers Redboard. It is monitored and hopefully someone there can help you. No promises.
I would never state the name of the retention rep who argued with me. He was absolutely adamant that people on this forum were lying about receiving their reserved iphone 4s on Friday. He was also adamant that the iphones on the reserve list were being shipped in numerical order. I know of three posts that refute this idea of numerical order. When I told him this he again stated that this group of people were also lying. Seems that us loyal Rogers customers are a bunch of lairs. Sad case and really poor employees who would say that about Rogers's customers.
markdgal, thanks just left them a message...
This is crazy it makes no sense why my phone would not be delivered to the store who's address is displayed IN THE RESERVATION SYSTEM!.
OMGG thank you so much for that post!! I just received the e-mail too for a black 16g original #1289..Finallyyyyyy!! It's suppose to be delivered by 12 noon today..crossing fingers i actually get my hands on it !