iPad plan activation not working

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I've Been Here Awhile
Posts: 2

iPad plan activation not working

Hi, I have an iPad 2, 64GB and I just bought a Rogers SIM card that I just put in my iPad. I don't have any account with Rogers yet, but on their website, it tells that we can activate iPad 30 days data plans directly on the device. Unfortunately, when I go in settings, cellular data and then view account, the following message appears: ''Service temporarily unavailable. Sorry! Your request cannot be completed at this time. Please try again later.'' What should I do? Thank you.

 

 

 

 

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Community Manager
Community Manager
Posts: 3,386

Re: iPad plan activation not working

Hello @Sam29 ,

 

Can you confirm where you see this?

 

All I can see are the Flex Rate Plans for Tablets here: http://www.rogers.com/web/content/mobile-plans

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I've Been Here Awhile
Posts: 2

Re: iPad plan activation not working

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Retired Moderator
Retired Moderator
Posts: 129

Re: iPad plan activation not working

 

Hi @Sam29 , Welcome to the community.

 

I can understand how this can be frustrating. Smiley Sad

 

I did some research and the iPad prepaid plan has expired.

 

Rogers.com had a delay in the update. We apologize for this.

 

I know you stated you own this iPad. Have you considered our monthly plans?

 

One of the benefits from having a monthly plan is hassle free in terms of having to renew your account each month.

 

Hopefully you can consider this as a viable option. Smiley Happy

 

Thank you again!