iOS6 data leak issues on iphone 4

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I'm Here A Lot
Posts: 5

iOS6 data leak issues on iphone 4

Seems like Rogers has yet to address my issue after 3 calls, apparently no one is acknowledging that there is a glitch with the iphone and the new iOS6.

My phone gobbled up 1.4 gigs of data in one day, while I was away from my phone at work, almost 3x my 500 megabyte cap on my plan for an entire month. Out of a year of tracking my usage, I have hit 600 megs once or twice ever.

1.5 gigs in one day is excessive, and I am not the only one who has experienced this issue. Its been all over the news.

To make it clear, I have been doing the exact same thing with my phone for months and months, nothing has changed. No new apps, nothing. I go to work with wifi, and I come home to wifi. The only thing that has changed is putting the new iOS on my phone, the data problem occurred September 20 and seems to have stopped after that, but I am still on the hook for almost a gig of overages. And for those who ask, I installed the new OS through itunes on my computer, not over my cellular data.

Rogers customer service has been difficult to deal with, and have not resolved, or even addressed that there is an issue.

 

Screenshot of my data over the year

 

****Edited Labels****

Solved! Go to Solution.
I Plan to Stick Around
Posts: 96

Re: iOS6 data leak issues on iphone 4

Out of curiosity, what app are those screenshots from?

 

I can't believe that Rogers is still denying that there is/was a problem.  There have been many people with Rogers so far who have complained on forums alone.

I'm Here A Lot
Posts: 5

Re: iOS6 data leak issues on iphone 4

It's an App called DataMan, it's not perfect but its been pretty accurate with my bills.

The people I talked to with customer service either A, never heard of the problem or B, stated the only solution would be shut off apps or turn off my cell data so I don't gather more charges. One woman was nice enough to give me unlimited data until the end of my billing cycle, but that still puts me on the hook for the overages.

My billing cycle started on the 19th, and I was hit with the overages on the 20th. I'm not sure if I should wait to see my bill, or keep phoning to make sure I don't get dinged. But like I said, customer service seemed a little clueless about the issue and didn't give me much to work with.

I've Been Around
Posts: 1

Re: iOS6 data leak issues on iphone 4

Has anyone tired pressuring tech support ?

Resident Expert
Resident Expert
Posts: 14,000

Re: iOS6 data leak issues on iphone 4

I am running iOS6 on my iphone 4, and have not come anywhere near my data usage.

 

So while their might be a leak.. it may be specific APP related, that i dont have the app that people with this do.

It is quite possibly its just a pure app run away process.  I did have this ONCE on my 4, with iOS4 on it.  Did a hard kill of all apps on it... BAM, data usage stoped.  One of them (webpage consistantly reloading, app store, something) was continualy accessing stuff via celular, even when i was on wifi).  But once it was killed, the usage stoped.. and didnt start again for me.



I'm a Trusted Advisor
Posts: 32,018

Re: iOS6 data leak issues on iphone 4

I spoke to tech support and its a level 2 tech support at the moment. Hopefully it gets fixed soon.
Social Media Specialist
Social Media Specialist
Posts: 1,087

Re: iOS6 data leak issues on iphone 4

Hi all,

We understand many iPhone customers are concerned with high data usage while running iOS6. We are taking a proactive approach to track these types of reports in an effort to confirm all data is validated and reporting correctly. It’s important to remember that developers have been busy updating devices to support iOS6 and the iPhone 5 since their launch.

As there are many contributing factors we do recommend reviewing the following tips to help prevent data usage overage on your iPhone.

•     Limit streaming on your iPhone

•     Use WiFi whenever possible, especially for online gaming

•     Download apps via Wi-Fi or through your computer and sync via iTunes. (The maximum limit per app download/update in the App store is 50MB.)

•     Stop programs running in the background

•     Turn off location services when not in use; GPS (TomTom) is one of the features that consumes the most data.

•     Limit your use of tethering (Personal Hotspot)

•     Turn off notifications

•     Turn email push settings off and switch fetch timings to manual

•     Be aware of which apps use data; FaceTime, iCloud sync, iTunes Match and any 3rd party app such as Google+ that can upload photos and videos to the cloud will incur a lot of data.

Make sure you’re also monitoring your data usage with the Rogers My Account App and the iPhone Usage Calculator. Keep in mind that the data presented in the Rogers My Account App is not in real time; data being displayed has approximately a 4 hour delay. Note that your iPhone data calculator only resets when you do it while the My Account App is aligned with your bill cycle.

 

Please reach out to @applecanada if you have any further concerns or questions.

 

Thanks,

 

RogersAndrewNP

I Plan to Stick Around
Posts: 96

Re: iOS6 data leak issues on iphone 4


•     ...GPS (TomTom) is one of the features that consumes the most data.


I disagree with you here.  TomTom is one of the navigation apps that uses the LEAST amount of data.  All of the maps are stored on the device.  It is apps like the Apple Maps and Garmin StreetPilot onDemand that consume a lot of data because the maps have to be downloaded on the fly.

 

I'm Here A Lot
Posts: 5

Re: iOS6 data leak issues on iphone 4

The problem arose after I downloaded iOS6 to my iPhone 4, I do not need "tips and tricks" pamphlets and e-mails on how to reduce data usage that I already employ. It is insulting to the people who genuinely are trying find a resolution to this issue.


I also want to make it clear that my overage is just from a single day, September 20th. My usage has gone back to normal, once again from doing nothing different from usual.

This glitch is well documented, so I am having a hard time wrapping my mind around the fact that most of the customers service representatives that I have talked to have never heard of the problem or even willing to help. It just seems too convenient that Rogers and other wireless companies have everything to gain by remaining ignorant about to this Apple glitch.

I've Been Around
Posts: 1

Re: iOS6 data leak issues on iphone 4

Just another Rogers user here dealing with the same problem. I share 1GB with my wife and we have never gone over in the years we've had the data plan. Until updating to iOS 6. Last billing cycle was 60$ more due to sudden overage, and halfway through this cycle we are almost at the cap! Same as everyone else our physical usage has stayed consistent, but our data usage according to Rogers has doubled somehow. It is troubling to say the least, and frustrating when the only responses I get from Rogers is emails telling me how to lower my data usage which I've been doing since owning an iPhone.
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