iCamera 2 Rogers Firmware

[gillkiran1]

Hi I bought 2 cameras and every time i try pairing the camera. The system does not recognize  them.  I connect them to my home router and found accessed the back end portal. I've read on other forums, I need a provider's firmware to make it work? 

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[RogersZia]

Hi @gillkiran1 and welcome to the Rogers Community Forums!

Do you currently have the Rogers Smart Home Monitoring system? If yes, then you may need to have a tech scheduled to complete the install as the cameras need to be connected to the SHM router. 

You can contact the Smart Home Monitoring tech support at 1 855 381-7840, available 24/7.

RogersZia