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how to disable Ringback tune

TL
I Plan to Stick Around

I added a new iphone VP and ringbacks are included however I dont want that, I just want the regular ring and then vm. How can I disable it? I didnt even subsribe to it 🙂

 

thanks

 

***edited labels***

1 ACCEPTED SOLUTION

Accepted Solutions

Re: how to disable Ringback tune

Here are the detailed instructions, but with my edits for the updated system:

1.Text "Ringbacks" to 555 or select the Internet icon from your phone's main menu.
2.Click on the "manage ringbacks" link.
3. Click on the "my profile" link on towards the bottom of the page.
4. Scroll down to the "Ringbacks On|Off" section and click the "on" or "off" link.

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12 REPLIES 12

Re: how to disable Ringback tune

UrbanBoy
I'm Here A Lot

This link will help you get started, If not call Rogers and remove it:

 

https://www.rogers.com/web/RogersServices.portal?_nfpb=true&_pageLabel=MyRogers_Home

Re: how to disable Ringback tune

RogersErin
Community Manager (Retired)
Community Manager (Retired)

Thanks UrbanBoy, TL does this help?

 

You can mark your message as an accepted solution under the options tab.

Then your post is marked as solved, as seen in this example here.

This also makes it easier for others with a similar issue to find the right solution.

Re: how to disable Ringback tune

TL
I Plan to Stick Around

Thanks guys, I'm all good. I actually subsribed just so I could disable it through profile settings 🙂

 

 

Re: how to disable Ringback tune

ne14t
I Plan to Stick Around

I love ringback they really screw with people, you get Holla Back girl on there and your having a good time.

Re: how to disable Ringback tune

CatharineH
I've Been Around

Ugh, I got the same thing. I upgraded my value pack and people started telling me there's a weird song playing when they call me. I went into the options after a lot of searching and found it was an extra $1 a month that I hadn't approved?! So I turned it off and unsubscribed.

Re: how to disable Ringback tune

RogersErin
Community Manager (Retired)
Community Manager (Retired)

Hi Catherine H,

 

The FAQ section in today's RedBoard blog post on ringbacks may help.

Check it out here: http://redboard.rogers.com/2010/sweet-song-o’mine-rogers-launches-all-new-ringbacks-platform

 


Re: how to disable Ringback tune

Here are the detailed instructions, but with my edits for the updated system:

1.Text "Ringbacks" to 555 or select the Internet icon from your phone's main menu.
2.Click on the "manage ringbacks" link.
3. Click on the "my profile" link on towards the bottom of the page.
4. Scroll down to the "Ringbacks On|Off" section and click the "on" or "off" link.

Re: how to disable Ringback tune

etakuma
I've Been Around

I got the same problem with the ring back, I really want to disable. I have tried following the steps recomended in rogers web pages, but it says that I do not have a membership. I really appreciate if someone can help me.

Re: how to disable Ringback tune

i just hit reset in the field below "Ringbacks On|Off" and its all good ring ring 😄

Re: how to disable Ringback tune

sludg3
I've Been Around
text 555
"on" or "off" - no quotes - and it will get you into the ringback options

Re: how to disable Ringback tune

Pelljj
I've Been Around
I don't see anywhere to disable ring back on myprofile

Re: how to disable Ringback tune

Meowmix
I'm a Trusted Advisor
Hello Pelljj


Go into the site i posted below. You will need to register and then log in. This is the official website for Rogers ringbacks.

https://ringbacks.urmusic.ca/RogersRBTWeb/
Community Testing Lab

We’ve got an amazing opportunity to test our upcoming Gateway!

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