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how do i check usage on long distance

zubair
I've Been Around

i have subscribed to the international long distance package. how do i know when i am over my limit. is there a way to check my usage.

 

 

***edited labels***

1 ACCEPTED SOLUTION

Accepted Solutions

Re: how do i check usage on long distance

RogersHemal
Retired Moderator
Retired Moderator

Unfortunately tracking your long distance minutes on a home phone service is not a trackable option yet on My Rogers.

View solution in original post

14 REPLIES 14

Re: how do i check usage on long distance

RogersHemal
Retired Moderator
Retired Moderator

Unfortunately tracking your long distance minutes on a home phone service is not a trackable option yet on My Rogers.

View solution in original post

Re: how do i check usage on long distance

I just called rogers to know how can i track my long distance minutes usage. they dont have any option . I am surprised what kind of services they are offering. I am very disappointed

Re: how do i check usage on long distance

TO4
I've Been Here Awhile

I too found out (after I signed up for the package) that there is no way to assess your long distance usage. Honestly, there is no excuse for this... I hate to say it but I don't wonder if it is by design... making it easy to go over your limit and be charged for it (no small charge either).

 

A number of the people I work with are getting rid of their land lines and going with just their cell, with the ever increasing expense of my home phone and lack of options it is a thought. Aside from the long distance issue, the answering service has fewer options than the one I had 15 years ago (with another company that shall remain nameless).

 

My home phone charge just went up again, so I hope Rogers considers improving the service.

Re: how do i check usage on long distance

irjack
I've Been Around
You cannot be charge overages if Rogers does not come up with a way to check your usage. This is according to a lawyer friend of mine.

Re: how do i check usage on long distance

Thanks for the update!

Re: how do i check usage on long distance

Anyone figured this out? I keep getting $100 overages every month.

Re: how do i check usage on long distance

57
Resident Expert
Resident Expert

@izzkid : What Home Phone plan do you have?  It sounds like you may need to change your plan, or, if you're talking long distance internationally, get one of the optional plans to minimize your costs.

 

I have unlimited US/Canada calls and pay very little for Home Phone as part of my bundle.

 

https://www.rogers.com/consumer/home-phone

 

Click the Long Distance Tab to see sample charges.

 

Be aware that calls to cell phones are much higher than landline calls internationally...

 

There is currently no long distance usage option, so you'll need to keep track yourself.



Re: how do i check usage on long distance

izzkid
I'm Here A Lot

Thank you for the quick response. I have the $10 LD package which provides 930 minutes. My wife consumes it all and goes over. Then gets charged $0.21/min which adds up quickly. I'm looking for a way to alert me.

 

This is a concern. Obviously the system is in place to charge me when it goes over. Not sure why an email or another form of communication cannot be sent.

Re: how do i check usage on long distance

57
Resident Expert
Resident Expert

@izzkid wrote:

...930 minutes. My wife consumes it all and goes over. 


Wow, over 16 hours per month not enough...  You may wish to consider investigating something like VOIP or WhatsApp or Facetime, or whatever via WiFi to minimize costs at your end.  It may not be possible to use these for all your calls, but probably many of them?

 

There is currently no "alert" option.  Where is she calling?



Re: how do i check usage on long distance

izzkid
I'm Here A Lot

I kindly ask that you not make fun of someone who's entire family lives abroad. While I believed 930 minutes would certainly be more than enough. However, I was proven wrong and I do have to look for other options. I simply wanted an alert. Not asking a lot. Other competitors do have that option.

 

I did ask for the same as you suggested, however, her mother is not tech-savvy and in fact, doesn't know how to use a smartphone.

Re: how do i check usage on long distance

57
Resident Expert
Resident Expert

@izzkid wrote:

1. I kindly ask that you not make fun of someone who's entire family lives abroad.

2. her mother is not tech-savvy and in fact, doesn't know how to use a smartphone.


1. I'm sorry if it seemed that way, but I was not making fun. I was simply amazed that ½ hour per day is not enough.

 

2. There are lots of older people who now use a smart phone (or tablet, etc), who are not "tech-savvy", but learn quickly if it's in their best interest.

 

Good luck looking into alternatives that will work for you.  I'm not sure how an alert would help if your wife is going to continue talking...  I assume you've already mentioned the $100/mo bills...



Re: how do i check usage on long distance

izzkid
I'm Here A Lot

No worries, I took no offense. I have tried including purchasing a smartphone, setting up an internet plan etc

 

I simply took this plan to replace a calling card system which reduces the cost per minute to $0.049/min. At the 930 mark, I would simply ask her to switch back to the calling card till the end of the bill cycle.

Re: how do i check usage on long distance

57
Resident Expert
Resident Expert

Perhaps use something like a kitchen timer to count down 30 minutes (if she calls every day) or 1 hour every second day?

 

Timer.png

 

Is it possible to purchase two 930 minute plans per month?

 

 



Re: how do i check usage on long distance

izzkid
I'm Here A Lot
Adding two 930 plans and then I’m golden. I doubt the system would allow it.

I like the timer suggestion.