hitron cgn3 wireless disappeared, ip address of my computer is 174.x.x.x

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Gdkitty
Resident Expert
Resident Expert
Posts: 14,288

Re: hitron cgn3 wireless disappeared, ip address of my computer is 174.x.x.x

I may consider this one now.. when/if i have to change from the SMC.



hk2
I've Been Here Awhile
Posts: 2

Re: hitron cgn3 wireless disappeared, ip address of my computer is 174.x.x.x

I was told by tech that that hitron CGN2 had a firmware update. maybe you should see if yours is up to date.

TeDD13
I'm a Trusted Contributor
Posts: 351

Re: hitron cgn3 wireless disappeared, ip address of my computer is 174.x.x.x

Got the CGN3 back. Port forwarding is actually working, which is great. 9 downstream channels, 3 upstream permanently bonded. Wireless still great.

 

However, a new glitch discovered - I am unable to change default gateway password.... Weird

x2ingu2x
I've Been Around
Posts: 1

Re: hitron cgn3 wireless disappeared, ip address of my computer is 174.x.x.x

How did you do the factory reset? I'm having the same problem but I do not know how to do it.

Datalink
Resident Expert
Resident Expert
Posts: 7,132

Re: hitron cgn3 wireless disappeared, ip address of my computer is 174.x.x.x

Here is a link to the Hitron CGN3 user manual:

 

https://s3.amazonaws.com/modem.manuals/CGN3_UG_v1.1_2013-08-16.pdf

 

From page 25 of the user manual, paragraph 1.7:

 

1.7  Resetting the CGN3

When you reset the CGN3 to its factory defaults, all user-configured settings are lost,
and the CGN3 is returned to its initial configuration state.

There are two ways to reset the CGN3:

Press the RESET button on the CGN3, and hold it in for ten seconds or longer.

Click Admin > Device Reset. In the screen that displays, click the
Factory Reset button.

After the operation, The CGN3 turns off and on again, using its factory default
settings.

 

The reset button on the CGN3 is the recessed button on the back of the modem, just above the 5 ethernet ports.