01-03-2014
11:24 AM
- last edited on
03-31-2015
04:07 PM
by
RogersAruliny
Hi, new rogers client here with a simple question.
setup a business account about a month ago, received 200$ credit for signing for 3 years, used it towards purchase of iphone 5s.
My gf was added to my account, she was an existing rogers client for almost 10 years and was due for a hardware upgrade.
her contract was done on december 31st, however she joined my account before. rogers business rep told me that the hardware upgrade would cover the cost of the 2nd iphone 5s, however she received a bill on her old account this week with a 15$ activation fee and the balance of the cost of the device to pay which was over 250$ based on 3 year contract. having trouble understanding their billing process and what the hardware upgrade actually covers???
***edited labels***
01-03-2014 11:30 AM
01-03-2014 11:44 AM
i understand that policy, however when I was speaking to a business rep, he specifically told me that my 200$ credit would apply for my line, and since my gf was not eligible for the 200$ credit, they would use the upgrade to cover the device cost.... i regret not asking for his employee number, all I got was a his name george
01-03-2014 11:46 AM
i also order the phones and setup the account through a cellworks employee giuseppe dicicco. however i am not sure how rogers relates to these 3rd party retailers, if he was just trying to sell the phones and if he has access to the accounts to make these changes.
01-03-2014 11:47 AM
10-30-2014 01:30 PM
Hi there,
I am an existing Rogers customer. My contract expired in June so I am now on a month-to-month contract. I would like to get the iphone 6 and was told that because I am an existing customer who needs to renew my contract, I can get the phone for free? Does anyone know if this is true??
Thanks for the help!!
10-30-2014 03:12 PM
10-30-2014 03:16 PM - edited 10-30-2014 03:19 PM
I do not beleive the Iphone 6 is free for existing customers - unless you have some reward points
to cover the cost after the discount is applied in store (for excepting a 2 year)...
New releases are very expensive and you tend to get a good discount but not FREE...
I'd call in and confirm in customer care before taking a contract
10-30-2014 04:17 PM
10-30-2014
04:52 PM
- last edited on
10-30-2014
06:33 PM
by
RogersDarrell
Is there a upgrade fee
10-30-2014
05:26 PM
- last edited on
10-30-2014
06:33 PM
by
RogersDarrell
Hello Knightboy44
It all depends on ur account . You will need to log into My Rogers - Products And Services - Device Balance and see what the balance is or contact Rogers via Live Chat, phone, Facebook.com/Rogers or Twitter @RogersHelps and see what the upgrade flextab is.
If you have one, you must pay it in order to upgrade to a new device.
11-01-2014 02:10 AM
Hi there Meowmix, I have a question related to hardware upgrading. I currently have a shared plan with three lines and I am upgrading all three lines to new devices (iPhone 6) as well as a new plan on a 2 year contract. I am aware of the current stock issues that Apple is having atm, therefore we have reserved our phones but they will be coming at different times. My son's iPhone is ready to be picked up next week, will our new contract start effective immediately once ONE of our devices is ready to pick up? If that is the case I don't find it fair how Rogers will be charging us on our new more expensive plan when we have only received ONE of our new upgraded devices. Thank you for time and an answer is much appreciated.
11-01-2014 09:49 AM
11-06-2014 11:56 AM
$15.00 connection fee as noted - and if you are currently on a contract then your early cancelation fee will also apply.
Other then that I don't think there is any other fees other the the cost of the phone (after the discount for the contract)