That is the question that I have asked many times here, with CSR's, managers, and OOP, and I have never got a straight answer as to whether you get full details on a paper bill, or are we forced back onto the website, which we still can't even count on being able to access. And the details I am talking about is call details on Cell Phones, required for tax submission for business purposes, or for charging back your employer, or the company you are contracting to provide service, lawyers, etc so you can charge back for your cell phone usage.
Rogers' original position was that we didn't need it anyway, because most people are on unlimited plans (yes, but what about those who are not - as Ellen Roseman nicely raised in her article on Navigtr, it is great that you have satisfied the need of some, but what about those who are still inconvienced).
Took a lot of explaining and pushing to higher levels by a lot of people to get them to commit to including these details, on the web site at least on the printed or viewed PDF from the website. The details downloaded into a spreadsheet were not a legitimate demonstrating of a full bill to CRA and others as it doesn't demonstrate payment or where the data came from - it has to be in a full billing format - customer name, address, company (Rogers), services charged for and so forth must be on a true bill, as is true with a receipt too.
But I still don't know if the details are on the mailed bill or not.
Does anyone have an answer - maybe a moderator could find out and let us know, or someone who gets paper bills and full details, do you get it. Only person I know who gets paper bills, unfortunately never wanted full details. I am thinking of paper bills only because the web site is so unpredictable in terms of access, I currently cannot view the print icon when zoomed to accomodate my vision (being worked on), so I have been considering returning to mailed bill as I qualify for large print bill.
So could someone let us know. It has been asked a lot of times.
Bruce
