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enhanced Guide?

snafu169
I Plan to Stick Around

I have the newer Cisco PVR (aka next box), I thought the Enhanced guide was separate from the Whole home PVR.  Is it not supposed to download and install at some point (I thought it was supposed to happen in Feb)?

 

 

 

***Edited labels***

55 REPLIES 55

Re: enhanced Guide?

Jeffrey
Rogers Employee
Rogers Employee

Hello,


You can also visit this Rogers site to see if your current box supports the new guide and you can request the new guide online.

 

Rogers Enhanced Guide

 

 

Re: "enhanced" Guide

lucretrius3
I Plan to Stick Around

@Meowmix wrote:
From what i knlw the nex Nextboxes come with the new IPG pre installed. No the Nextbox has the same firmware as the ones we got on our boxes but when i spoke to 8 different cable tech support they told me the nextboxes are the only boxes that are not able to be downgrade. I searched online and have not seen anyone able to do it. They r able only on the other boxes.

Picked up a Nextbox PVR, with the new IPG preinstalled, from the Rogers store this Friday.  Saturday morning, I called Rogers to push out the "old" IPG.  They did it right away.  I rebooted the Nextbox, and the "old" IPG loaded.  It is working well.  Therefore, "Nextboxes" can be downgraded.

Re: enhanced Guide?

pikachiu132
I've Been Here Awhile

I went and got the NextBox without realizing that I had to 'ask' Rogers to update the Enhanced guide myself.

 

I did so, but then it never updated. So I called Rogers and asked them to fix. When they said that they restarted the box and it should be in. Nothing happened.

Then I called again, and they transferred me to "business services" (whatever that is). He told me that he restarted the box and in 72 hours I would get this enhanced guide. He also told me that I had to restart the power every few days.

Anyway, It's been a week, and nothing's happened and I still have the old guide.

 

The ONLY reason I want the other guide is so that seraching for shows could be easier.

What I can't understand is why this Enhanced guide (if it's so great) why not have it pushed down to EVERYONE but instead ask us to request it.

 

Now reading this forum, I'm wondering if I even want it.

Re: enhanced Guide?

I beleive its because of some peoples complaints.. that they DONT want the new guide.. that they didnt push it out to all by default.

The new guide, has bugs/quirks that some people dont like (but so did the old guide).
Some people HATE the new layout.. some people like it.  Some people find it small... some (like myself) cant stand the big old one, and do not find the new one too small.. may depend on the TV size.

 

Some people have had some issues with the boxes.. rebooting, lockups, etc.  Others like myself, other than a few of the minor bugs.. have had a problem free experience with it since it was rolled out.

 

So in the end.. its your call on it or not.. they can always roll it back for you afterwards.



Re: enhanced Guide?

ADAMD
I've Been Here Awhile
IF IT AIN'T BROKE, DON'T FIX IT!!!

NEW GUIDE YESTERDAY, BACK TO OLD GUIDE TODAY!

ALL THEY HAD TO DO WAS UPDATE THE OLD GUIDE COLOURS AND LEAVE EVERYTHING ALONE!!!

ROGERS IS TRYING WAY TOO HARD AND FAILED IN ORDER TO COMPETE WITH BELL NEW FIBE TV INTERFACE!

TECH I SPOKE TO SAID ROGERS IS GETTING FLOODED WITH CALLS DUE TO ISSUES AS MENTIONED IN THIS POST!

THEY RAISED MY CONTRACT MONTHLY COST WITH NO LETTER OR PHONE CALL FOR THIS STUPID UPGRADE!?!?

THE POINT OF A CONTRACT IS TO PROVIDE THE CONSUMER A PEACE OF MIND THAT CHARGES WON'T CHANGE FOR THE REMAINDER OF THE CONTRACT! THERE IS A CLASS ACTION LAWSUIT COMING I HEARD!

Re: enhanced Guide?

Gdkitty
Resident Expert
Resident Expert

I understand your upset.. but lay off the capslock.. its not necessary.

 

The like or not like the guide.. thats personal opinion.  I had to turn my head away on the old guide, on my 47" LED tv.. it was NOT designed for HDTVs properly... could the new one use improvement, sure.

 

---

 

Your monthly cost, went up, not due to this upgrade.. all plans went up across the board.  There was a mailing out, that outlined the changes.  It was not mass mailed, it was directly addressed (i did receive one).  Though it was not in like your bill, so it could have been mistaken for an addvert mailing or something like it (or it was possibly never delivered, etc).

 

I beleive you are under the wrong impression for the contract though.  There are many types of contracts, but this is not one that is that way.
These types of contracts, are set up, that you agree to pay them.. often doesnt matter what plan, but a plan, for X period (1-3 years).. in exchange for a discount on hardware, lower payments for the year, etc, whatever the deal is.  These contracts are NOT set that the prices can not change, etc.

This type of info, is usualy contained within the ToU, EULA or whatever contract papers that have to be signed, when initialy signing up for your services.. they will usualy say that prices can change, etc.   This is why you need to read EVERY WORD on the papers.. and if they dont have the info there.. ask them for something that has it, before you sign. (even if you are doing it over the phone, have them email you the info first to read).

 

I have not heard a single thing on a class action lawsuit... many people threaten this.. but never do it.
I would have to find the agreement.. but often in the agreements for these types of things, there is usualy a clause where it says you can not take them to court over it, it has to be settled through artbitration.



Re: enhanced Guide?

ADAMD
I've Been Here Awhile

Gdkitty, you sound like a proud undercover Rogers employee. Are you !? 

Re: enhanced Guide?

Pauly
Resident Expert
Resident Expert

ADAMD, he definitely does not, why you say that boggles my mind.  Maybe it should occur to you there are actually exist people who do not work for companies nor get paid but do spend some of their free time offering help to others, yeah it sounds difficult for you to grasp this but its true, im also one of those who offer help on my own personal time, and this is the thanks people like us get?



Re: enhanced Guide?

Meowmix
I'm a Trusted Advisor

Pauly I would not waste my time with him. A lot of people think this because we all offer help and say our opinions. It seems people that hate Rogers sonmuch think everyone that is saying a bit good things are "undercover" worker's of Rogers....

 

Anyways back on topic please..

Re: enhanced Guide?

ADAMD
I've Been Here Awhile

Just like you're entlitled to your opinion.... Shouldn't we be able to do the same!? 

Re: enhanced Guide?

Meowmix
I'm a Trusted Advisor
You asking GD if they work for Rogers is not a opinion.. Some of us like Pauly said take time out of our lifes & all to help you guys out that does not mean we work for the company. Also in return we get responses like this because we try to help..

Also IF they worked for Rogers it has nothing to do with the OP does it? Now please stay on topic.

Re: enhanced Guide?

I am not a rogers employee.

 

I never said anyone wasnt entitled to their opinion.

 

I was mostly replying factual info, to your stuff about the contract.

 

----

 

The new guide.. to like or no to like.. now THAT is an opinion 🙂

It seems that MOST here are of the NOT... i am one of the few FOR... but again, everyone is entitled to their opinion on it 🙂

 



Re: enhanced Guide?

CrazyCanuck27
I've Been Here Awhile

Hey there,

 

My frustration with the "enhanced" guide isn't the contents, it's the functionality. I think it looks nicer, has a better look-and-feel to it and offers some much improved features for sorting and searching for content. What I'm extremely frustrated about with the guide is that it simply doesn't work!

 

Since downloading it I've had it not record programs that were scheduled (for no apparent reason and I have lots of free space), it repeatedly gets "stuck" while fast-forwarding through a recording to the point where I've had to turn off the box. I've also had the menus get completely confused and show up in a jumble that you can't even scroll through and those along with the random lock-ups and incredibly slow response to actions just makes for a terrible experience! I feel like Rogers has pushed software to me to test for them and for the amount we're paying in monthly services this is unforgivable. As a software developer myself I can't believe that this buggy a product has been even allowed to be pushed to customers - my head would roll if I pushed out anything as dysfunctional as this to my clients.

 

I really want to like the upgrade but I simply cannot. What I'd like to know is whether Rogers is going to issue patches for these issues - are they even working on fixing this? I understand that rolling back to the previous version will wipe your existing recordings so that's not an option for me at this point. And with this week being the big week of finales I'm bracing for what's not going to be recorded. Since On-Demand doesn't retain long histories of shows and since I'm also way-behind on a few shows I've recorded I may not even be able to catch it before it is gone.

 

I would never have thought that I'd be looking at other options but this "enhanced" guide has certainly made me do so. Rogers, get your act together or you will lose my business to be sure.

Re: enhanced Guide?

mtaggart77
I'm Here A Lot

My thoughts and problems.  I see other people have had the same issue:

 

1.  5 minutes prior to a recording scheduled, it tells me that there isn't enough room on my PVR.  I currently have more than 60% space FREE.  The options are "manage recordings" or "dismiss".  Dismiss function doesn't work and I have to hit Manage Recordings.

 

2.  Mysteriously recorded items now disappear at a random time afterwards.  I believe I may have had these recordings set to "until i erase" so it just took it upon itself to remove some of them.  I wasn't given an option to "manage recordings".

 

3.  I don't know if this is the problem, but I'm thinking it's only doing this when it's wanting to record something i've got "record this day in this time slot" or "record all on this channel" for example.  Does it think because i have 60% space currently, that isn't enough space to fit an entire season and it's assuming I won't be deleting other programs over the weeks as I watch them?  If that's the case, then every program I have set to record each week is going to screw everything up and I'm going to have to manually go in each night and record what's playing that evening.   I should only be looking at the space needed for THAT particular program on that day.

 

UGH!

Re: enhanced Guide?

I know this may not be viable for you, depending on what you have on your PVR...

But i had one or two space miss interpretations initialy, just after the conversion.

After watching & deleting them ALL.. (at least all the stuff that was on there prior to the upgrade).. seemed to fix it.

We only get a space warning now at 85+% (depends on what we are recording).



Re: enhanced Guide?

rhewitt_6152
I've Been Around

Does anybody know how to set the sleep timer on this new guide? How do I see which other channel is broadcasting the same program I am currently watching?

Re: enhanced Guide?

Frannie
I've Been Here Awhile

I'm also having problems since Rogers updated to the new guide.  My problem is with the "stretching" functionality.  This worked perfectly with the old guide.  I've been on the phone to Rogers since the upgrade, over a month ago.  The CSR's, for the most part, are not familiar with the functionality of the new guide.  One CSR kept giving me help based on the old guide, even though I said I had the new guide.

 

Each time I call in I have to go through their checklist of remedies even though I said that I've tried all of them, even had  a tech out at my house who saw the problem.  Finally one of their CSR's saw the same thing on their TV so they admitted that I'm not dreaming when I explain my problem to them.  I keep getting automated messages to say that the problem has been corrected but it actually hasn't.  When I call back they tell me that the order ticket has been closed and opens up a new one.

 

I keep asking for a supervisor or manager but only on my last call was I able to speak to a supervisor.  He said that he'd check it out and call me back.  No surprise, he didn't.

 

I've even threatened to switch to Bell, which I might just do.  I'm at my wits end.  I can change back to the old guide where it worked perfectly, but I'm told that it'll be obsolete in 6 - 9 months and will have to change back to the new guide then.

 

HELP!!! 

Re: enhanced Guide?

Define the problem.. and we might be able to help you? 

what stretching problem are you having?



Re: enhanced Guide?

Rjmcan
I've Been Here Awhile
What happened to the sleep timer? It has disappeared! I used it every night. Help!

Re: enhanced Guide?

Rjmcan
I've Been Here Awhile
It has disappeared without a trace! I've also posted a msg, hopefully we can get this resolved soon.

Re: enhanced Guide?

Gdkitty
Resident Expert
Resident Expert

@Rjmcan wrote:
It has disappeared without a trace! I've also posted a msg, hopefully we can get this resolved soon.

Its not necessarily a 'resolved' thing.

 

It is a feature that was removed from it with this guide.  Why? i dont know.. but its not something likely that can be added back overnight possibly.

Best to keep you thread and make them aware, and hope that they do add it back at some point.  They did an update 2 days ago, so they are pushing updates with some things as time goes on.