I think that Pauly has made an assumption here and we all know the little idiom about the word "assume".
You are 100% correct though Meowmix. Though I have never recorded any conversations with a Rogers CSR, it has been obvious to me on a few occasions that some of them have no clue what they are talking about and when you question them, they cannot get you off the phone fast enough and even go so far as to hang up on you!
It also cannot be reiterated enough that even if a customer comes across as somewhat obnoxious, that a customer service agent has to put themselves above the customer and deal with them. If you cannot do that, then you are in the wrong occupation.
I am not a Rogers employee, nor will I beg you to like my posts!
I purchased the 'ZONE 1: U.S. Talk & Text Travel Pack1 - 25 Minutes & 100 Sent Text' before we went away and was assured it was added to our plan. I just got the bill. Rogers had not added it and charged me for every text, outgoing and incoming. I want to know where I look to find a history of my order. Asking a rep over the phone was useless. As she said, she is told what to say by Rogers and that is that. No help was given. After years of being a paying customer you'd think Rogers would want to keep the customer. I guess not.
rogers is the worst company I have ever dealt with. My interent only owrks half of the time and then it takes at least an hour to get some one to help me. I now try to cancel my services online but no I cant do that because you want me to waste at least an hour waiting for one of your representative to get around to answering the call. what a useless company
You can email a manager if you go to support bottom of page and click on share a concern, I have had great reults dealing with problems that way as it goes straight to managers. I was dealing with a very frustrating billing issue lately, and I recieved a call from office of the president ( or so I was Told ) and problem was resolved very quickly.