email not working in new Home/city

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I Plan to Stick Around
Posts: 24

email not working in new Home/city

My Parents just moved from Brampton to Orangeville and their email is not working.  Internet is OK.  I also live in orangeville so I thought I'd just give them the same mail servers and Ports that I use, but no luck?

 

I told him to call anyways, but any idea why it would not work? 

 

***Edited Labels.***

Highlighted
Resident Expert
Resident Expert
Posts: 14,193

Re: email not working in new Home/city

Im assuming your talking about their @rogers.com email?

When they switched from house to house.. they didnt shut down their internet and sign back up, the 'moved' it??

 

The address's shouldnt have changed.



Highlighted
Resident Expert
Resident Expert
Posts: 2,705

Re: email not working in new Home/city

who is their isp?



Highlighted
I Plan to Stick Around
Posts: 24

Re: email not working in new Home/city

sorry guys, thanks for replying.  I did not get back to this post because if you can imagine moving was just crazy and even the days after.  They ended up calling Rogers and it was not Registered to the address (email) or something, even though everything else worked.