cancel
Showing results for 
Search instead for 
Did you mean: 

duped! just purchased 250mbps connection!

monkwan
I Plan to Stick Around

So I've had the rogers 250mbps line for about a week now and I'm feeling misled. Of the 6 devices in the house (exluding printer), only the one wired desktop PC is getting the speeds I'm paying for.

All of the rest are getting 50-55mbps tops

Bit of a legal loophole being exploited here I think. I don't recall receiving any extremely "fine print" to read before receiving my bill, or scheduling the installation. But the site is clearly giving you the idea you are getting 250mbps, and there is no indication this speed is limited to wired connections.
They even brag about the modem giving you great  wifi speeds. "Advanced Wifi modem". Ha!


Do most of us not have most of our devices setup by wifi throughout our houses? I mean we can't run cables all over the whole house.

So it's pretty unbelievable they could supply such a router....

I feel pretty misled and ripped off.....now I have to go out and buy another router???!! This is almost like selling a car without a gas tank.

The whole reason I went rogers instead of teksavvy was because rogers supplied the modem, so I didn't have to pay so much to get started.
I didn't imagine in my wildest dreams the modem wouldn't do more than a 1/5th of the speeds paid for, so I didn't research it.


So I'm looking into my best move. can i get out of rogers, or is it best to get a new router?


Can anyone help me out with possibly choosing a new router if it turns out it's best to stay with rogers?


Is this going to be overkill? Linksys Smart WiFi Router (WRT1900AC) (being a small house and only a 250mbps connection)

Or will it help ensure I get 250mbps on all my devices?

 

Or will this be all I need to ensure all devices get full speed on wireless?

D-Link Dual Band Wireless AC1200 Ethernet Router

Thanks,

 

 

***edited labels***

38 REPLIES 38

Re: duped! just purchased 250mbps connection!

Datalink
Resident Expert
Resident Expert

Ok, I have to keep this short for now, but there is light at the end of the tunnel.  Have a read through my CGN3 summary on the following thread:

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/190...

 

Also have a read through my response to another poster on the following page:

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/197...

 

The Linksys router is marketed as being open source ready, ie. DD-WRT, but the marvell drivers have not been released to actually allow a DD-WRT build.  Have a read through DD-WRT forum to see the latest if you are thinking of buy this router and loading DD-WRT.

 

Don't buy the D-Link router as the antenna are internal.  Consider only those routers that have 10/100/1000 Mb/s ports for both WAN and LAN and have external antenna.

 

Back later



Re: duped! just purchased 250mbps connection!

VivienM
I'm an Advisor

Before blaming the modem and Rogers too much, go and do some research into what your wireless clients are capable of. If you have single-stream single-band 802.11n clients, you can get a $250 802.11ac router and it won't do you any good.

 

And frankly, if HP/Dell/Lenovo sold you a machine that's only capable of 150 megabit 2.4GHz wifi (which means about 60-70 megabits/sec real world), then they are the ones who duped you, not Rogers. And unfortunately, outside of Apple and business laptops from Lenovo/Dell/HP, almost everybody else sells cheap, bottom of the barrel wifi. Some also only include 100 megabit wired.

 

This is the problem with the 150+ megabit plans - you could go tomorrow to Best Buy and buy a low end Windows laptop, and both on wired and wireless, that device will be unable to go above 70-100 megabits/sec. A middle-end Windows laptop will do about 70 wired (on single stream single band 802.11n) and whatever wired (over gigabit Ethernet). Etc. The 60 megabit plan is the fastest Rogers plan where you don't need to worry about whether the rest of your network is 'fast enough' to keep up...

Re: duped! just purchased 250mbps connection!

And, just to prove the point, I did a little experiment. All devices were on my couch, within 50cm of each other, connected to my 802.11ac access point over 5GHz. I used speedtest.net for all tests. 150 megabit/sec Rogers plan.

 

Dell laptop with Intel 7260AC wireless card. 197.12 down, 15.89 up.

iPhone 6: 176.62 down, 12.98 up.

iPad 3: 27.37 down, 15.11 up (or less - the iPad is really not having a good day)

(all results in megabits/sec)

 

The difference: those devices have wildly different wifi capabilities. So my little iPad 3 wouldn't even max out Rogers' 30 megabit plan, let alone anything faster...

Re: duped! just purchased 250mbps connection!

jszentir
I'm a Regular

the CGN3 cuts the speed to around 1/3 of your adapter connection speed when more than one wireless device is connected even if the second device is idle

 

a 150Mpbs connection will get around 100Mpbs... when a second device connects, the speed is throttled back to about 50Mpbs

 

a wired connection with a 10/100 ethernet card will only get 30... however its the connection speed, not the card... somehow I managed to get a 100Mpbs connection on a gigabit card... and the speed test showed only 30.

 

Rogers is aware of the 10/100 problem... they don't realize its not the card... its the connection speed regardless of card of adapter... the result is always 1/3 when the CGN3 decides to throttle back each device... and it happens all the time in a shared wifi network with this CGN3 

 

see http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/197...

Re: duped! just purchased 250mbps connection!

suggest using th 60 plan if you are totally wifi ... you will get pretty much the same performance and its a lot cheaper

 

Re: duped! just purchased 250mbps connection!

monkwan
I Plan to Stick Around

This comes with such low bandwidth allowance you would have to add the $25 infinite bandwidth plan...and then you end up saving about $11

Re: duped! just purchased 250mbps connection!

monkwan
I Plan to Stick Around

One older macbook laptop: connected on 2.4 has 802.11n and gets 50mbps down, 20 up. (on 5G it's much slower)
Another older laptop gets the same on 2.4.
My samsung galaxy s4 has AC, gets 50mbps, 20 up (on 5G)

 

 


Xbox one: comes with a bandwidth test, past tests usually got around 80mbps down, 20up. (on 5g)

running a few tests on xbox one right now.

packet loss 0, wireless strength 100%
78mbps down, 0.17mbps up - ran this a couple times and kept getting the roughly the same result, terrible upload speed.
now its 58mbps down, 0.77 up.

 


Looking up the xbox one hardware specs, it apparenty uses 3 built in 802.11n Wifi Direct connections.


a) why would the xbox one have had better download speeds than my galaxy s4.

b) whats with the terrible upload suddenly?

I have nothing going on at all!

 

Re: duped! just purchased 250mbps connection!

Have you tried a reboot for the CGN3 and Xbox, and, are you using the same name for both 2.4 and 5 Ghz networks or do they have different network names?



Re: duped! just purchased 250mbps connection!

5ghz won't help 

 

start with one device only and make sure you get a 150mpbs connection at your adapter, assuming you have wireless n... then try a speed test and see what happens... for the purposes of this test, the closer you can get, the better

 

if you're not having any success, you'll need to do an 'out of the box' test... for this test, do a factory reset, connect with a cable, go into the router settings and set up your 2.4Ghz wireless name and password... disable WPS and don't change anything else in the wireless settings... in addition, don't use the same wireless name... use a different one... for some reason this crazy router seems to remember settings even after a factory reset... you can change the name back to your original name later

 

note:  use the factory reset on Admin tab under Device Reset and be sure to stick with the default wireless settings... as I said, just enter the wireless name and password, disable WPS and do nothing more... 

 

for your own sanity, suggest testing each of your devices stand alone to see what kind of performance you can expect from each

Re: duped! just purchased 250mbps connection!

one more thing... when doing the out of the box test, be sure to delete your wireless connections from each device and reconnect with the password

Re: duped! just purchased 250mbps connection!

wayner92
I'm a Reliable Contributor

To be honest you will need a wired connection if you want to take advantage of those speeds but that depends to a large extent on where you are downloading stuff from.  If you are just browsing the web, doing emails, watching Netflix, etc then you won't really benefit from much beyond 60 Mbps.  But if you do a lot of FTPing from other servers or download large files from Usenet, etc then the higher speeds can come in handy.  It can be hard to sustain speeds above 100Mbps if your data is coming from outside of your local city.  I find that I get slower speedtest results if I try servers farther afield.  As a test try a speedtest on a wired PC to a local server and then try one to a server in San Francisco.

 

A second benefit of the higher end services is faster upload speed which can also be useful, especially if you placeshift video as it gives you lots of bandwidth to upload. The 250Mbps servcie comes with 20 Mbps upload.

 

The other benefit of the higher end services is more data.  I have the (now deprecated) Ultimate 250 service that gives me 1TB per month of data.  If you go through a lot of data each month then that makes it worthwhile as well.

Re: duped! just purchased 250mbps connection!

about the price, if you have 3 services, you get an extra 200GB with the Hybrid 60 and up

 

e.g. cellular, cable and internet will give you a bundle's discount plus an extra 200GB for internet Hybrid 60

Re: duped! just purchased 250mbps connection!

monkwan
I Plan to Stick Around

I only have internet with rogers.

I get 250mbps on my desktop wired to the modem.
250 with xboxone wired to the modem.



I was getting 100mbps on my galaxy s4 the other day (which supports 5ghz, and AC)

90mbps on my xbox one wireless sometimes.

50mbps wireless on my other two laptops that only have 802.11n.


Wouldn't getting a good AC router, and getting AC USB sticks for the laptops get me the 250mbps speed on all these devices?

(then I could wire the xbox until they come out with support for usb AC sticks..[the first xbox released a usb wifi stick because it didnt come out with wifi..............perhaps xboxone with release an AC usb stick.])

Re: duped! just purchased 250mbps connection!

monkwan
I Plan to Stick Around

There's no benefit to decreasing the speed.


I carefully analzyed all packages, speeds, and amount of bandwidth they came with.

I might save like $20/month dropping to like a 20mbps connect and adding unlimited bandwidth.




I prefer to find a solution to increase the speed of my wifi devices. It seems common that people are bridging these modems so they can do this?

Re: duped! just purchased 250mbps connection!

there is a $30 difference between 60 and 250  (all prices are before tax)

 

with one Rogers service, you might as well get the 150 if that gives you enough bandwidth and you want the speed... that will save you $15 and will give you 350GB

 

otherwise the 60 + $15 gives you 320GB

 

i'm getting 80-90 with speedboost on the 60 using n300 adapters... i get up to 120 so far using my n300 adapter on the 250 which should be the same on the 150

 

you will need n300 adapters to get better speeds as the CGN3 seems to downgrade connections to a 20Mhz channel width when sharing the 2.4Ghz band... i get about 90 once after being downgraded to a 20Mhz channel width

 

by the way, I wouldn't expect to see 250 out of wifi...

Re: duped! just purchased 250mbps connection!


@monkwan wrote:


I prefer to find a solution to increase the speed of my wifi devices. It seems common that people are bridging these modems so they can do this?


When discussing bridging, it's done for a couple of reasons:

1. Improved NAT performance/reliability/feature set. e.g. it is known that the CGN3 handles VoIP traffic very badly.

 

2. Improved wireless range. A high-end router, preferably with external antennas, can generally do much better range (and therefore performance) than the CGN3. A middle/low-end router, I am not so sure...

 

3. Improved wireless speed. That being said, the CGN3 is capable of 450 megabits on 3-stream 802.11ac, so realistically, that means you need to be talking 802.11ac.

 

4. Getting around other limitations/bugs/etc in the CGN3.

Re: duped! just purchased 250mbps connection!


@jszentir wrote:

by the way, I wouldn't expect to see 250 out of wifi...


Why not? I've gotten 197 megabit/sec speedtests at speedtest.net using 802.11ac cards and an Asus RT-AC68U. I assume someone on the 250 megabit plan could do better...

 

(Now, getting 250 out of the garbage Windows-powered hardware sold at Best Buy, that's a different story... )

Re: duped! just purchased 250mbps connection!

Vivien, you're too funny... i didn't know you had a bias against Windows and Best Buy

 

average equipment that people typically buy won't get the speeds you're referring too

 

i thought you were on the 250?

Re: duped! just purchased 250mbps connection!


@monkwan wrote:


I was getting 100mbps on my galaxy s4 the other day (which supports 5ghz, and AC)

90mbps on my xbox one wireless sometimes.

50mbps wireless on my other two laptops that only have 802.11n.


Wouldn't getting a good AC router, and getting AC USB sticks for the laptops get me the 250mbps speed on all these devices?

(then I could wire the xbox until they come out with support for usb AC sticks..[the first xbox released a usb wifi stick because it didnt come out with wifi..............perhaps xboxone with release an AC usb stick.])


I guess the question is how much money you want to spend on this.

 

A good AC router, e.g. the Asus RT-AC68U I like to recommend (hey jimboden, you going to back this up?), is ~$200-230.

 

Then you need either

1) USB adapters. Make sure to get 2-stream (866 megabit) ones, not single-stream (433 megabits) or

2) If your laptops are not HP/Lenovo/Apple and you are confident performing surgery on them and they use standard mini-PCIe wireless cards, 802.11ac mini-PCIe internal cards. You can pick up an Intel 7260AC card for $30; I've got two of them...

 

Depending on what you do with  your laptops, it may be worth it... or it may not...

Re: duped! just purchased 250mbps connection!


@jszentir wrote:

Vivien, you're too funny... i didn't know you had a bias against Windows and Best Buy

 

average equipment that people typically buy won't get the speeds you're referring too

 

i thought you were on the 250?


I have a bias against PC vendors that include lousy, lousy, lousy single-stream, single-band 802.11n cards in their laptops, including in otherwise relatively-high-end machines. Business Windows machines (e.g. Dell Latitude, Lenovo ThinkPad) tend to have reasonably-capable wifi cards; Apple has also always included top of the line wifi (and indeed, to my knowledge, the current MacBook Pros are the only laptops with 3-stream 802.11ac, with a 1300 megabit/sec max. I have not heard of more than 2-stream 867 megabit/sec on a Windows machine.)

 

And yes, I have a problem with the fact that I could go down to Best Buy now, spend $800-1000 on a laptop, and chances are, it would have very lousy single-band wifi. There may be a few exceptions, but I'd have to pore over spec sheets extremely closely to identify those machines.

 

And no, I've always been on the 150. (Well, since the 150 was launched)

 

 

Also, note that the person you were replying to is considering buying 802.11ac gear, both a router and USB cards, not just using the lousy junk previously described. If I can get 197 megabits/sec (same as on wired) out of my 150 megabit plan, I don't see why his 802.11ac gear couldn't do better...

Topic Stats
  • 38 replies
  • 19028 views
  • 2 Likes
  • 10 in conversation