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downloads/updates

byteme
I Plan to Stick Around

Im getting really tired of this!!! Every night for the past 4 night this box updates I dont see any changes I have to manually turn the box back on to get it to work and it messes up my recording schedules The one from Tuesday was brutal after the update I was watching a talk show (obviously the next afternoon ) all of a sudden it switched to rogers ppv onvdemand  said I didnt have permission and then flipped to some foreign ppv porn channel at this point the remote would not work ( which has happened b4 from updates) I had to manually navigate with the buttons on the front  to get it to reboot  at which time it installed another update .I hate trying to watch tv in th eearly hours as thats when Im up kind of waste of time .Update should be silent and not cause issues with the client this is the 3rd or 4th box since last april .I think the next box will be shaw or bell .I use to have a free to air set top and there were way less updates on that then this piece of JUNK

 

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12 REPLIES 12

Re: downloads/updates

Meowmix
I'm a Trusted Advisor
Hello byteme

Rogers pushes out updates for the box and they update the guide every night or so. Most of us have complained about this MANY times but Rogers being Rogers does not listen to us. They say midnight and during the night is better to do this. Many of us actually are awake and want to watch t.v at that time.

Re: downloads/updates

Why would they have to update the box every day? I can understand the guide being updated, but why should that interfere with the user? I have the old 8300HD PVR and never have these problems, so I assume you're talking about one of the newer boxes. The only thing I ever see is, occasionally, my box is tuned to channel 1 when I turn it on, which means Rogers has done something. I rarely get this either. I do understand that the 8300 may not be getting as many updates as the newer boxes, but still...

Re: downloads/updates

Meowmix
I'm a Trusted Advisor
Hello jimboden

This happens because they fix bugs, issues & update the guides. The old 8300 PVR has the old software, not the new one. That is a big difference as well. The old IPG was better & the guide would update 1-3 times a week.

The new IPG has many bugs / issues that most of us may not see. They update the boxes every day with new things / channels & all the other things.

Re: downloads/updates

I feel for you guys with the new boxes, what a pain. If Rogers ever gets to the point that they tell me I can no longer use my 8300, I'll seriously consider jumping ship to Fibe TV. I know some people who have it and it seems to be reasonably stable.

Re: downloads/updates

Meowmix
I'm a Trusted Advisor
Hello jimboden

Bell Satellite & Bell Fibe TV is more stable then Rogers cable. The boxes do NOT reboot that often & i have seen way less issue with them. I have Bell Satellite upstairs & downstairs i have Rogers cable. I know how both are at the same time.

Re: downloads/updates

alaurin
I've Been Around

I love the features of the Nextbox 3.0, except for the patch download that comes down at night. This should be smart enough to know the box is in use and not just blank the screen with a download message. Very annoying if your recording or watching the TV at the time.

 

Re: downloads/updates

_dave_
I've Been Around

I can't believe how bad this NextBox 3.0 is. The updates at 2am every night, whether you're in the middle of watching a show or not are extremely annoying. And how long should it take to update? If it was 5 minutes, it would be annoying but livable. As it is, the box is often unusable for a couple of hours, and at least once wasn't available again until 5pm the next day! 15 hours!

 

Totally unacceptable. Since everyone seems to have been complaining here for a while, looks like Rogers doesn't care. Guess the only answer is to cancel.

Re: downloads/updates

Gdkitty
Resident Expert
Resident Expert

the NB2 also has/had the update issues at that time.

 

If the box is unusable for that period of time.. there is something else going on.
Either signal issue internally, causing the download issues... or something more area wide, where the whole area is effected with the same issues.

While there are quite a number complaining about this exact issue.... there are also others who are relatively fine, that it only does the 5-15 mins as it should (probably hear less of the people who are fine, as they have nothing to post anywhere to commplain about :P)

Re: downloads/updates

Hogwash
I'm a Senior Contributor

Rogers needs to include a Firmware flashing utility in their NB3 bios. Rogers also needs to have a web page where customers can pick and choose which firmware they want to download and install on their box. All firmware with accompanying improvements and download links would be listed according to release date.

 

The update could be accomplished by the accepted means. Download firmware ROM to computer. Load on USB drive. Connect flashdrive to NB3 via USB port. Go to NB3 settings. Fire up the Bios flashing utility. Flash firmware.

 

Some hardware manufacturers also include an updating utility within the new firmware package. Simply download package to thumbdrive and click to install.

 

Firmware flashing is not always a good thing. If the hardware is functioning well then a firmware update would NEVER be a good idea. Not all boxes need to be updated to the latest firmware. You go with the firmware version that works for YOU.

 

Rogers has the right idea. They just have no clue how to implement it efficiently.

Yea I know, this post is total "Hogwash"

Re: downloads/updates

Hogwash:

 

I completely agree. Makes a lot of sense, but don't hold your breath (for very long anyway).

Re: downloads/updates

I had nothing for the first few months, now every day I have an issue with downloads during primetime or reboots out of the blue.  Was really liking the Rogers experience but getting a little peeved.  Not good when Bell is walking neighbourhoods with great deals right now. 

Re: downloads/updates

charlieleeto
I've Been Around

So annoyed, considering cancelling my rogers account. I work nights as a bartender meaning I watch TV at night. I hate how this box takes a minimum of half an hour to update every single night. There should be an option to postpone to a later time in the night. If Bell can make it happen Rogers has no excuse.Thats literally why I have time to write this post since ive been staring at a blank screen for what seems like forever. How about this company actually listens to what it's users want instead of making us pay money for poor service. What a joke. Why am I paying for this?

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