customer support

[cadmoon]

i am having an issue with my phone and they dont help, they just give Run around; just terrible. Been with rogers for 5 years, and they haven't shown any appreciation. In my opinion Rogers, False advertisement there *free* replacement phone if your phone is damaged. On the site it say a they'll provide a replacement phone for 0 dollars, and i go to the store and they tell me i have to buy a new phone. Whose right, the website or the sales rep?

****Edited Labels****

[Gdkitty]

The replacement phone, is a working phone, may be a very basic phone, and wouldn't be the model you previously owned. It's designed to give you SOMETHING to make calls with, etc.

If you want the same phone you owned, etc, you would have to buy.