constant internet connection disconnection

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I've Been Here Awhile
Posts: 3

constant internet connection disconnection

About evey half hour my internet is losing connection to rogers, I can still connect to  the router and all devices are dissconecting.  this has been happeing for about 48 hours now.

Router Info

Model Name CGN2-ROG
SW version 3.1.6.9
HW version 1A

 

Location 

London, Ontario, Canada

 

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Retired Moderator
Retired Moderator
Posts: 235

Re: constant internet connection disconnection

@Cardboard_Robot

 

Welcome to the community!

 

I can see how this can be frustrating.  Smiley Sad

Are your devices still disconnecting? 

Let us know if you still need assistance. 

 

RogersAliciaG

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Resident Expert
Resident Expert
Posts: 14,193

Re: constant internet connection disconnection

SOUNDS like it could be more back end/area issue.

But just in case, are you able to log into the gateway and get the DOCSIS WAN information (singal levels, etc) at both the WORKING and NOT WORKING times?

THanks 🙂