confused about what version of Android I should be running

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I've Been Here Awhile
Posts: 4

confused about what version of Android I should be running

My s4 is running 4.4.2 but the update schedule page says I should be running 4.4.3. I'm confused.

 

 

***Edited Labels.***

Solved! Go to Solution.

Accepted Solutions
Highlighted
I'm Here A Lot
Posts: 5

Re: confused about what version of Android I should be running

Hi Meowmix, the confusion is being caused by this post..

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/GeneralCareSupport/thread-id/355

 

...not by anything that you posted.  I

 

 

View solution in original post


All Replies
Highlighted
I'm a Trusted Advisor
Posts: 32,095

Re: confused about what version of Android I should be running

Hello smilez


Have you tried going into settings and seeing if u can update it that way?.


Also have you tried downloading Samsung Kies on ur desktop or laptop? Plug in the phone and then try and see of it shows a update
Highlighted
I've Been Here Awhile
Posts: 4

Re: confused about what version of Android I should be running

Tried both. Kies says I'm on the current version
Highlighted
I'm a Trusted Advisor
Posts: 32,095

Re: confused about what version of Android I should be running

Hello smilez


Hmmm weird. Try ti factory reset the device and see if that works
Highlighted
I've Been Here Awhile
Posts: 4

Re: confused about what version of Android I should be running

Did. I got a small update of 80 mb but still 4.4.2
Highlighted
I've Been Here Awhile
Posts: 4

Re: confused about what version of Android I should be running

Is there anywhere to get the update.
Highlighted
I'm a Trusted Advisor
Posts: 32,095

Re: confused about what version of Android I should be running

Hello smilez

The only other way is rooting ur device, losing warranty and doing it
Highlighted
I'm Here A Lot
Posts: 5

Re: confused about what version of Android I should be running

Something is very wrong with the posted android versions.  4.4.3 is not available (at least not to customers).  I have verified on sammobile that posts the official firmware versions and the most recent firmware for Note 3 on Rogers is 4.4.2, which was issued March.  A factory reset is most certainly NOT required to receive the update.  

Highlighted
I'm a Trusted Advisor
Posts: 32,095

Re: confused about what version of Android I should be running

Hello estrelto


You are correct. My apologies on that. I wasn't paying attention to the software number they gave. ( using mobile site).

The S4 is still on 4.4.2 as is the S5 at the moment. The update SHOULD come out sometime soon tho.
Highlighted
I'm Here A Lot
Posts: 5

Re: confused about what version of Android I should be running

Hi Meowmix, the confusion is being caused by this post..

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/GeneralCareSupport/thread-id/355

 

...not by anything that you posted.  I

 

 

View solution in original post