cancellilng theme pack

[bustedsanta]

I would like to cancel a theme pack. I don't watch it enough to justify the cost. Can I cancel the theme pack via "My Rogers". I can't find an option to do it under "My Rogers".

Any tips or advise is appreciated.

Thank you!

[FormerMember · Accepted solution]

You cannot cancel services via "MyRogers". They want you to make a phone call so that a CSR can attempt to talk you out of cancelling. 

[bustedsanta]

Thanks IHR. I suspected it would be the case but wasn't sure.

Thank you for taking the time to answer.

[Shelly777]

is it possible to remove a theme pack online or do I require a customer service rep to perform the task
thank you

[robindp]

Hello @Shelly777,

You cannot cancel TV theme packs online - you must call into 1-888-ROGERS-1 and speak with a CSR.

[Shelly777]

Thank you very kindly.