cancellilng theme pack

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I've Been Here Awhile
Posts: 2

cancellilng theme pack

I would like to cancel a theme pack. I don't watch it enough to justify the cost. Can I cancel the theme pack via "My Rogers". I can't find an option to do it under "My Rogers".

 

Any tips or advise is appreciated.

 

Thank you!

Solved! Go to Solution.
I'm a Senior Advisor
Posts: 847

Re: cancellilng theme pack

You cannot cancel services via "MyRogers". They want you to make a phone call so that a CSR can attempt to talk you out of cancelling. 

I've Been Here Awhile
Posts: 2

Re: cancelling theme pack

Thanks IHR. I suspected it would be the case but wasn't sure.

Thank you for taking the time to answer.

I've Been Here Awhile
Posts: 2

Re: cancelling theme pack

is it possible to remove a theme pack online or do I require a customer service rep to perform the task
thank you Smiley Happy

I'm an Advisor
Posts: 764

Re: cancelling theme pack

Hello @Shelly777,

You cannot cancel TV theme packs online - you must call into 1-888-ROGERS-1 and speak with a CSR.

I've Been Here Awhile
Posts: 2

Re: cancelling theme pack

Thank you very kindly.