You can check for any outages by going to rogers.com/support
scroll to the bottom and you will see an area to put in your address it will allow you to see any outages in your area, rather it be cabel, cell, internet etc...
Experiencing a Network Issue? (check status) is the box to click
Its easy to use and also lets your report an issues if its states there isn't any known issues... .
Give it a try!!!
I entered your location and got
All of our networks appear to be functioning normally.
If you are experiencing an issue, please let us know so we can serve you bette
reloaded the page a few times
now the Experiencing a Network Issue? shows up but says its for wireless
my broble was about cable tv not wireless.
I cannot find any means of checking on the status of your cable network,
btw at the time tou said there was no problem in my area another tech said there was.
I wasn't WRONG LOL
my link will get you there then you find network issues
From there you need to select either wireless ,cable, internet, home phone, smart home, monitoring, ect....
it will give you the details in the area
I read the "WRONG" as Lex Luther from the Superman movie.
lol - But @jkroesen it was still an insightful tip, thank you.
@dauthiatull from what I know, Customer service can open your account and see if there is known issue in the area, Otherwise Tech support is the only one with full knowledge as the have took kits and master ticket system that updates them.
If it is a widely known issue, the Phone system (IVR) has a message when you call in to tech.
Hope this helps clear up the outage question.
As for your original post;
-01- is usually when it's downloading content. Usually it happens at night around 2:00am. You can always reset the box if it is stuck on -01- as it is trying to load the firmware. If it doesn't work, your box may be glitched and need replacing but don't jump to that conclusion, a system power-boot will do the trick.
O__o then why do I get -01- alot? AH! That is interesting.
Though I see no issues with my box (or any signal or outage in mississauga).
I don't work in tech dept, I purely discuss this based on personal experience and knowledge. 😞 Sorry if I didn't know about the outage itself. >__<"
Oh I see, I think for me it shows -01- and the flashes -01- 2 or 3 times and goes in to Boot/Load and does it's thing.. couple of minutes of download and it's on standby and then (once I press power) comes on.
So I guess I mistook it, maybe my cable line is weak signal? Does it for 1 box only though, every other box never does -01- but none of my boxes have issues.
Cable Outage in Toronto? Or a TV problem?
Anyone know of a possible cable outage in Toronto (Jane Street and Lawrence Ave area)? My mom is having issues, and I was informed through Messenger that there were technical problems in the area, but other neighbours are not experiencing the same thing. She is getting audio but no video. The SD box seems ok. If its a TV problem instead, this is very frustrating because the TV (LG) is only a few years old and we've already replaced the backlight once already.
Welcome to the Rogers Community Forums!
Thank for posting your inquiry in the Community. I can check if the issue is isolated to your mom's connection, addressing the concern involves in accessing the account, would you please send us a private message at @CommunityHelps, thank you. Our private messaging system is explained in this blog.