cable internet down

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Moderator
Moderator
Posts: 417

Re: cable internet down

Hey @mandilou2373@CSK1 

 

As a customer myself who relies heavily on the internet I can certainly appreciate the concern when it isn't working! Can you provide us with any details regarding your home internet service? 

 

  • What's the light pattern on your modem?
  • Are you connecting with a wired or a wireless connection?
  • Do you have any other services impacted?
  • Have you already tried rebooting the modem?
  • Have you made any changes to the modem's location or setup?
  • Have you made any recent account changes in regards to your internet?

 

The reason these questions are important is due to the nature of the infrastructure design. If there is an outage in a particular area, it isn't necessarily going to impact everyone in that area. It would depend on the node they're receiving service from. These questions help determine if there's a signal issue to your modem.

 

Thanks!

 

@RogersAndy

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I've Been Around
Posts: 1

Cable internet down

Just wsnt to know if yhere is issue in yhe neighborhood

 

 

***Edited Labels***

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Moderator
Moderator
Posts: 1,158

Re: cable internet down

Good evening @Akayla20,

 

Welcome to the Rogers Community Forums!

 

I can imagine it's inconvenient to have no Internet, are all the services offline for you? May I know where you're located? We haven't been notified of any major outages but we can better assist you with more information.

 

Happy New Year :).

 

 

 

RogersZia

 

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I've Been Here Awhile
Posts: 2

Re: cable internet down

Suddenly no internet in the afternoon

Green light is blinking on router.

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I've Been Here Awhile
Posts: 2

Re: cable internet down

I haven't moved the cable,and I have n’t changed anything!
The light (like house,Under the power light) Keeps flashing
Highlighted
Moderator
Moderator
Posts: 417

Re: cable internet down

Hey @Suezhou!

 

Happy new year and welcome to the community!

 

Sounds like there may be an issue with the signal levels to your modem. I'd recommend reaching out to technical support as soon as possible, if you haven't yet already, to determine if the issue is localized or area related and have it addressed.

 

You can reach support at 1-888-381-7839 or via live chat here. Alternatively you can reach out to us here @CommunityHelps for assistance and we'd be happy to take a look. For more information on our PM system you can check out our blog.

 

@RogersAndy

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I've Been Around
Posts: 1

Re: cable internet down

Hi
My area is M1E2R1 and suddenly internet stopped working from 11 AM and restart of modem did not fix the issue.

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Moderator
Moderator
Posts: 1,831

Re: cable internet down

Hello, @Aravinda1.

 

Welcome to Rogers Community Forums! 😃

 

Thank you for posting your concern in the Community. I appreciate you rebooting the modem; it's a good troubleshooting step. We can check your connection and as well as your neighbourhood; please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.

 

Cheers,

RogersMoin

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I've Been Around
Posts: 1

Re: cable internet down

Anyones internet down in Vaughan

 

Tried everything and it's down here in vaughan. Anyone else having issues

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Moderator
Moderator
Posts: 1,158

Re: cable internet down

Good evening @C_A1 and welcome to the Rogers Community Forums!

 

Have the services restored since you last posted here? Did you get a chance to get in touch with the technical support team? 

 

Please keep us posted.

 

 

 

 

RogersZia