cable internet down

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Moderator
Moderator
Posts: 1,285

Re: cable internet down

Greetings and welcome to our Community @Jbarzo and @Avneesh!

 

If your Internet is still out, I can help!

 

Please PM us @CommunityHelps so that I may run some tests and make further arrangements for a tech if need be.

 

If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

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I've Been Here Awhile
Posts: 2

Re: cable internet down

Rogers internet been down since 2 am.

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Moderator
Moderator
Posts: 1,158

Re: cable internet down

Hello @Rena2,

 

Welcome to the Rogers Community Forums!

 

Loss of service can certainly be inconvenient. Are your services back up and running since you last posted here?

 

Please remember to check the status of your Rogers Wireless, Internet, TV, and Home Phone services on our Service Interruptions board

 

 

 

RogersZia

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I've Been Around
Posts: 1

Re: cable internet down

No internet connection in Etobicoke. What is going on?

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Moderator
Moderator
Posts: 985

Re: cable internet down

Hello, @remusancheta

 

Welcome to the Rogers Community Forums!

 

I know how disruptive it can be when the Internet service does down, especially during these times. Any major outages that are reported will be located in our Rogers Service Interruptions board. You can always check here for updates on outages.

 

I really hope you are back online by now, if not, please send a private message to @CommunityHelps so we can gather your info and see what's happening with your Internet service.

 

Not familiar with our private messaging system? No worries, Click Here.

 

RogersTony

 

 

 

 

 

 

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I've Been Around
Posts: 1

Re: cable internet down

Is there anyone looking at the internet outage in downtown Toronto? I need to go back to work. Pls hurry this up.

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Moderator
Moderator
Posts: 985

Re: cable internet down

Hello, @Jg007

 

Welcome to the Rogers Community Forums!

 

I know how disruptive it can become when your internet goes down. If you are still experiencing issues with your service please send a private message to @CommunityHelps so we can look into this for you and ensure we find a resolution.

 

Not familiar with our private messaging system? No worries, Click Here.

 

Have you seen our Rogers Service Interruptions page? All major outages will be reported here along with an Estimated Time of Resolution and the cause (if known) of the outage.

 

RogersTony

 

 

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I've Been Around
Posts: 1

Re: cable internet down

I am trying to troubleshoot my modem and its not working

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Resident Expert
Resident Expert
Posts: 6,944

Re: cable internet down

@JayLee90 if you're experiencing a loss of service of some type with the modem, call tech support and ask the Customer Service Rep to run a signal check on the modem.  That will be the starting point to determine what the problem is. 



Highlighted
Moderator
Moderator
Posts: 1,158

Re: cable internet down

Hello @JayLee90,

 

Welcome to the Rogers Community Forums!

 

Loss of service can certainly be inconvenient. Are your services back up and running since you last posted here?

 

Please remember to check the status of your Rogers Wireless, Internet, TV, and Home Phone services on our Service Interruptions board

 

 

 

RogersZia