cable boxes no longer working after Aug 13

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I'm Here A Lot
Posts: 5

cable boxes no longer working after Aug 13

2 phone calls to the  1 866 434 2635- they told us to go to the store and trade in our     owned     tv digital box for a new one- pay an additional $ 99.99  to own it   or  12 months   free rent - which the store will apply opon pick up of the new boxx. Standing in line for 1/2 hour- got the neww box- but the store employee says we must call the "loyalty number " 1888 764 3771 to apply the 12 free months ! It took 2 phone calls and one online chat with Rogers - each call/chat taking 20  plus minutes to finally get someone ( Rose ) - who kindlyg ot the discount applied- but -  She had to put me on hold to confer with her subervisor !!! 

ROGERS -MR  JOHN BOYTON  -    DO NOT SEND OUT LETTERS without advising staff what actions they need to perform to follow through with it !   It should not have taken us in excess of 2 hours to perform a cable box exhange - which ROGERS is forcing us to do !

 

 

 

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I'm a Reliable Contributor
Posts: 215

Re: cable boxes no longer working after Aug 13

Which cable boxes are no longer accepted after Aug 13?   I have a couple of 3250HD units that I still own but don't use much and wondered if they are eligible.   Thanks.

Resident Expert
Resident Expert
Posts: 13,948

Re: cable boxes no longer working after Aug 13

Anyone who had boxes ACTIVE on their account, got a mailing apparently, that the boxes wont be supported.

 

Only ones i specificaly remember hearing about, were some PACE ones.. and a VERY BASIC old SA one..but i dont remember the model



I Plan to Stick Around
Posts: 31

Re: cable boxes no longer working after Aug 13

Funny, I have not received any notice of anything and I have two SA boxes.

Resident Expert
Resident Expert
Posts: 13,948

Re: cable boxes no longer working after Aug 13

There are MANY SA boxes in use JWBF.

There was only like 1 model of them that has been removed.. many of them will still work.