blackberry icon messed up

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I've Been Here Awhile
Posts: 3

blackberry icon messed up

My blackberry shut off and then I turned it on.  Once I did that, unlock screen turned while, I unlocked it and my icons are small and look messed up and missing some.  any way to fix this?

 

 

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I'm a Trusted Advisor
Posts: 32,019

Re: blackberry icon messed up

Hello stacey123


Have you tried a battery pull on the device to see if that works?. Try that. If that doesn't work u may need to do a factory reset on the device to see if that will fix it back up ur device on BlackBerry Desktop ( if u have a older blackberry) or on BlackBerry Link ( if you have a BlackBerry 10 device like the Q10,Z10,Z30 and Q5)
I've Been Here Awhile
Posts: 3

Re: blackberry icon messed up

I took out the battery and SIM card and even left it....its a blackberry 9900...rather annoyed...3rd blackberry in 3 years...:(

 

I'm a Trusted Advisor
Posts: 32,019

Re: blackberry icon messed up

Hello stacey123


Have you tried to do a factory reset on the device as I said above? This will bring it back to factory state. Just back it up and then restore it once ur done
I've Been Here Awhile
Posts: 3

Re: blackberry icon messed up

Hey,

I am just downloading the blackberry on my laptop right now....gonna back it up and cross my fingers

 

I'm a Trusted Advisor
Posts: 32,019

Re: blackberry icon messed up

Hello stacey123

Hopefully all worked well! Let us know!