Archived Posts
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

Burial1.jpg Burial2.jpg Burial3.jpg Burial4.jpg

Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

1.jpg 6.jpg 20.JPG 21.JPG
Gdkitty by Resident Expert
  • 29511 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 114102 Views
  • 0 replies
  • 0 likes

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7049 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Nexus 5 power button

The power button on nexus 5 has become over sensitive after new updates. The phone automatically reboots when you touch the power button. I know it is a known issue. Is there a fix for it? Thanks. ***Edited Labels***

shalchia by I've Been Here Awhile
  • 1090 Views
  • 1 replies
  • 0 likes

Texto

J'ai des problèmes avec les textosLes gens reçoivent bien lesinstallé mais les réponse de mes contacts rentre en retard en double et en trop-plein et dans le désordre ???? **Ajout d'étiquettes**

Nathalie1 by I've Been Around
  • 1145 Views
  • 1 replies
  • 0 likes

Resolved! smart home monitoring no texting

I am having problems with my home monitoring. When the system was first installed, I configured several rules. When the rules were applied to events, text messages were sent to our mobile phones. It worked seemlessly. Then there was an upgrade and th...

d_goodyear by I've Been Here Awhile
  • 4828 Views
  • 8 replies
  • 0 likes

Resolved! Internet Connection Keeps Fluctuating

Hello A quick description of the issue, i have the Rogers Ignite 250 and it has been blazing fast for a while 'till yesterday(Oct 18 2015) were all went south. Now my speed keeps fluctuating up/down from full speed to almost 0 every 3mins or so and k...

alepodj by I've Been Around
  • 3847 Views
  • 1 replies
  • 0 likes

Business / Corporate plan

What are the features included on your plan and how much do you pay monthly? ***Edited Labels***

nonoe by I Plan to Stick Around
  • 2247 Views
  • 1 replies
  • 0 likes

Is Roger's Warning of Exceeding Data Usage Working?

I was charged ~$400 for over usage of data. I'm pretty sure that I did not give a consent to pay extra charges multiple times. I'm going to be filing a complaint with CRTC as this is fraudulent, I believe. Rogers users, be aware. ***Edited Labels***

verse by I've Been Around
  • 2489 Views
  • 4 replies
  • 0 likes

Timeouts and high latency during traceroute (CGN3)

Hello, I am having trouble understanding why traceroutes are yielding timeouts and high latency on my CGN3 modem. There is no issues accessing these sites and services in the browser. A speedtest.net result yields 200Mbps down and 20Mbps up. I am in ...

AaronMT by I Plan to Stick Around
  • 1614 Views
  • 7 replies
  • 0 likes

Resolved! CGN3 not issuing ipaddress when bridged

I have been running a CGN3 in bridge mode for a number of years now without any issues. Solid connections and no outtages -- last week, my internet went out, and i determined that my router was not reciving an IP address from the CGN3 -- after many r...

bdoyledimou by I Plan to Stick Around
  • 1554 Views
  • 7 replies
  • 0 likes

Resolved! Internet - Dropped connections due to a faulty Network Device!

Just an FYI. We were having ongoing problems with our home network internet dropping 5 or 6 times a day. We finally isolated the problem to my computer. Whenever it was on, it caused the internet to drop, not just for my computer, but for the whole n...

Shara54 by I've Been Around
  • 1048 Views
  • 1 replies
  • 2 likes

Yahoo Mail - Disposable Email Adresses - Does It Actually Work?

For about a week now I've been trying to set up a Dispoable Email Address in Rogers Webmail, Settings > Security and Yahoo keeps offering alternatives and then it tells me that name is not available. Some of the names I've tried could not possibly ha...

pmcsplaza by I'm a Trusted Contributor
  • 3460 Views
  • 19 replies
  • 0 likes

Resolved! MoCA

Hello, So I have been struggling to get WiFi coverage to my whole house, 3 stories plus a basement. The Router, Modem, is on the second floor, connection to the basement is not great. I have tried bridges, powerline adapters, better routers etc. I re...

sufficient by I've Been Around
  • 12578 Views
  • 19 replies
  • 0 likes

Resolved! epost

I receive must of my bills through epost including Rogers but now I got the notice in epost: "Please be aware that effective October 19th, 2015 Rogers will no longer be delivering bills via epost™." Why is Rogers no longer going to deliver bills thro...

dpainter by I've Been Here Awhile
  • 7038 Views
  • 154 replies
  • 5 likes

Resolved! Pre-ordering the 950 from the Microsoft Store

With previous phones on the Microsoft Store, even though the phone was unlocked, you had to specify your carrier when ordering. This doesn't seem to be the case with the 950. Before I pre-order, I wanted to make sure that there's only one 950 model t...

Alph by I Plan to Stick Around
  • 1947 Views
  • 2 replies
  • 0 likes

Resolved! "custom" plans...

Just wondering, I cannot seem to locate an answer anywhere within rogers.com or other mobile forums... while I have been with Rogers for a number of years, I had the chance to get a plan that works very good for me, and is valued fairly.However, some...

b-ry by I'm a Reliable Contributor
  • 1355 Views
  • 3 replies
  • 0 likes

Why do the games look like there brodcast in SD not HD ?

i am watching my game through my xbox1 my download is 25 mb and upload is 12mb last night i was watching the nashvile and islander game it looked like hd for about 5 sec every 5 min the it looked like it switched to sd it was hard to follow the puck ...

musky by I Plan to Stick Around
  • 2193 Views
  • 7 replies
  • 0 likes

Not honoring upgrade

So here's the storyOn Saturday I called to upgrade my phone since my (corporate) contract was done.I asked for the IPhone 6s 64gb space grey. They placed me on hold and after 20-30 minutes they said my plan was good to go fwd. I did not have to chang...

hmvh1 by I've Been Around
  • 1643 Views
  • 4 replies
  • 0 likes

Resolved! Hitron CGN3 Router to 802.11b/g/n or mixed mode

I am trying to hook up my fitbit scale to the internet and was told by their customer support that the router needs to be in 802.11b/g/n or mixed mode to work with the scale. I know very little about this - perhaps it is an easy change but I am not s...

lauraluk by I've Been Around
  • 7282 Views
  • 4 replies
  • 0 likes

Stagefright Fixes for Samsung Galaxy S3 seem incomplete.

I noticed my Samsung Galaxy S3 recieved a softward update this morning that seems to plug most of the Stagefright security bugs. I'm assuming this is the fix mentioned http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Android/thread...

jhooper by I've Been Here Awhile
  • 1519 Views
  • 3 replies
  • 0 likes
Labels