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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

Pay as You Go Replacement Phone

Okay i currentlly have a older rogers pre paid phone. I found a very nice pre paid phone ( The Samsung Galaxy Ace it is pre paid but with a different carrier) is it possible to switch this phone and carrier to rogers and if so how much would it cost?...

matsundin1 by I've Been Around
  • 9 replies

Flashing Power Button won't reboot

Hey there. Can't seem to resolve this problem. The No Signal. Check input button comes up on my tv but I've got the right input. My Next box doesn't seem to be picking up a signal and the power button icon just keeps blinking. I tried rebooting and "...

Resolved! Is there an easier way to reboot Cisco 8642HD?

Hi. Does anyone know if  there is a special button combination that will reboot the 8642HD box? Unplugging the box is awkward if the powerbar is behind furniture. I've read suggestions of plugging into a timer that powers off in the middle of then ni...

mm76 by I'm Here A Lot
  • 24 replies

Resolved! Multiple Nextboxes in the same room

Has anyone come up with a good solution for using more than one Nextbox in the same room. (e.g.  1 television, 1 VCR )   The problem is that all the Nextboxes listen for the same control signals from the remote control.  If I use the remote to change...

ruser7745 by I'm Here A Lot
  • 4 replies

Resolved! Multiple NextBox 3.0 PVRs in one home

Hi all. I have a question about NextBox 3.0 PVRs: can you have more than one PVR in one home?My in laws are moving in in a couple of months and they have a 3.0 PVR and a NextBox HD terminal, while I also have a 3.0 PVR and two HD terminals.Thanks for...

Promotional extension letter

 When I received this letter I was happy. I thought this is great because i was enjoying my rogers nhl center ice and thought i could go on enjoying it, but two weeks later no more nhl center-ice. I called to find out why but was told I didn't qualif...

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srdhunter by I'm Here A Lot
  • 9 replies

Resolved! Phone Repair Status

Hello all. Two weeks ago I visited a Rogers store to have my Galaxy S3 sent in for repairs. I figured it wouldn't take very long to process since my problem involved a known issue with the S3. But as I said, it has been just over two weeks since then...

Keroberous by I Plan to Stick Around
  • 22 replies

Resolved! Internet goes down for 5 minutes once to twice a day

I have a Hitron CGN3ROG modem that I got last year with Rogers Ignite 100u package. When the internet is up, I have no complaints things are great. However, everyday (sometimes twice a day) the internet will go down for about 5 minutes.   This happen...

automaton by I Plan to Stick Around
  • 45 replies

Resolved! my guide & manage my pvr missing

Where is My Guide on new site.  I need this  I use it to set my pvr. im disabled and cant use remote     ***Edited Labels***

Resolved! 8642HD really SLOW - is this normal?

Hi there, I'm new to rogers. Just got the NextBox 8642HD.    It's been a slow learning curve, and as such i've accepted it's SLOW repsonce times, but after a couple months of use, I can't take it any more.   Is it normal for the cable box to be SO SL...

cdpage by I've Been Here Awhile
  • 70 replies

Resolved! Problems with On Demand

Is anyone having problems with using On Demand?  I've tried watching both movies and TV shows and neither work.  I can select shows/movies to watch but then nothing picture, can't fast forward or anything.  When I hit stop, the show/m...

KWoo by I Plan to Stick Around
  • 14 replies

Resolved! Settings for new Data Plan

I need direction/advice as to setting up my iPhone 6S Plus for my new Data plan.  Do I need to have Cellular enabled??  What other settings need to be enabled to achieve the best results?  Previously only had talk and text but no data plan.  Any and ...

jmac0408 by I'm Here A Lot
  • 6 replies

Resolved! 2 SIM cards for 1 cell number

In North America is it possible to get 2 SIM cards to support 1 cell number so you can have 2 phones and not have to keep changing the cards Also, what are the implications if both phones are on at the same time?   ***edited labels***

alsloan by I've Been Here Awhile
  • 4 replies

can't view bill

Hello,I can view a bill for a phone number if it only has one number. But one account on my login has two phone numbers and the website just hangs when I try to view the bill. I've tried 6 different computers and their browsers and no matter what it ...

vanle by I'm Here A Lot
  • 43 replies

Rocket WIFI modem not available in almost all stores in GTA, why?

I upgraded my internet service to Ignite75 from a very old plan and I have to exchange my cable modem to a new Rocket WIFI Modem.  I visited at least 5 Rogers stores near me and called over 15 stores in all over GTA and found that no store has the mo...

Yangmj by I've Been Around
  • 32 replies

Resolved! Is NFL Sunday Ticket no longer part of Super Sports Pack?

I've read on two Toronto newspaper website articles that a company has bought EXCLUSIVE nfl rights for Canada & that unless you purchase through them chances are your not going to get nfl sunday ticket. is this accurate? is nfl Sunday ticket being re...

yaaaa9 by I'm Here A Lot
  • 41 replies

Can't find any multiplayer games online.

I've recently switched to Rogers, and ever since then I haven't been able to find any VS/HUT games at all in NHL 17. EASHL works fine, as does drop in. I'm connected through wired, and I've opened ports, tried setting a DMZ, and just can't seem to fi...

cupquakez by I Plan to Stick Around
  • 22 replies

Long Distance Plan/Rates

What is the per minute rate for USA long distance calls for the standard long distance plan ?       ***Edited Labels***

Jimmyb3767 by I've Been Around
  • 1 replies

Resolved! Can't remember my ssid security key

Trying to set up new desk top and it is asking me for Ssid security key and I can't remember it.     ***edited labels***

Sgrant by I've Been Around
  • 5 replies