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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Are old SIM disabled?

When I upgraded to the iPhone 4 and got the microSIM, they disabled my old SIM. Is it possible to reactivate it with another account (or the same) or is it completely disabled? ***edited labels***

KWUser by I'm a Reliable Contributor
  • 5 replies

Resolved! Help setting up HDTV with DVD Theatre system

Hello: I would appreciate any advice from those in this forum familiar with the various ways to configure systems. I am using the Explorer 8642HD box. I have a Samsung HD TV (6300 series) with 4 HDMI ports, optical audio output, and component and aud...

med8or by I'm Here A Lot
  • 8 replies

Resolved! How much data does UMA use?

If I were to drop my home line and use UMA exclusively at home, how much data usage are we looking at? Enough to be concerned about data caps? ***edited labels***

KWUser by I'm a Reliable Contributor
  • 3 replies

Resolved! Upgrading HDPVR

I've had a Rogers HDPVR for few years now, but I am finding I am running out of drive space constantly. I understand the newer models have more storage. Can I just bring my existing box into a Rogers store and have them exchange it for a newer model?...

KWUser by I'm a Reliable Contributor
  • 7 replies

Resolved! Using a phone from Wind on Rogers?

A friend of mine has a Nexus One (I think that is the model) that he has been using with Wind but wanted to upgrade to a newer model and is willing to give his to me. Will it work with Rogers? ***edited labels***

KWUser by I'm a Reliable Contributor
  • 1 replies

Resolved! How many devices will Rogers support with iOS Personal Hotspot?

I've read that Rogers has confirms they will allow Personal Hotspot in iOS without additional cost, which is great. But, I've also read that Apple is leaving the number of devices that can connect up to the carriers. Some are allowing 5 to share the ...

KWUser by I'm a Reliable Contributor
  • 7 replies

New (Potential) Rogers Rocket Hub Subscriber

Have just started (or more accurately, attempting to start) my 15 day trial with the Netcomm hub (the supposedly newer one - black, vertical standing with one antenna). I signed up for the data/voice plan on Saturday but the store clerk was unable to...

NoSmoke by I'm Here A Lot
  • 1 replies

Resolved! *** Iphone 4 Constantly Using Data in the Background ***

I got a iPhone 4 last October and this is the second time this is happening. The first time this happened, I had to completely reset and restore my iPhone to get rid of the problem. And now it's back again =( The issue is that without ANYTHING runnin...

Check your DNS Settings if Pages don't render correctly

I have noticed over the past few days that Rogers DNS servers seem messed up. Specifically, if I go to the CSS pages are all Chrome, Firefox, and IE8 (same issue in all of them). I did some Googling and came across a twitter...

ccrashh by I'm an Enthusiast
  • 1 replies

Captivate 2.2 - Unofficial vs. Official Android Rogers update questions

Hi all, I updated my Captivate through Kies when the update was first released. I understand that it was "unofficial". I notice the phone is slow (tried a factory reset already) and a few issues with the SD card. Kies tells me I have the latest versi...

skunk by I Plan to Stick Around
  • 1 replies

Resolved! Captivate Froyo Wireless problem

My wife and I have Froyo on our Captivates. My wireless is working fine, but hers cycles through connecting, disconnected, and disabled. I took a careful look at the settings and apps on the two phones and they're virtually identical (including the W...

RachunZero by I Plan to Stick Around
  • 7 replies