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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

HP Mini 210 connection manager, no profile, no internet

I have had a HP mini 210 with rocket inside for about 8 months. When I recived the netbook from Rogers it came with a sim card, that is supposed to be insertet into a slot behind the battery. When I put the sim card in, and tried to load the hp conne...

ageekins by I've Been Around
  • 3 replies

Resolved! Iphone's Equivalent to BBM Messaging

I have a minimal data plan that only allows for Blackberry Messenging (BBM), email and social networking. If I keep the same minimal data plan, does the Iphone have a similar feature to BBM (that I do not require a additional data plan for). My curre...

PhilnTrish by I've Been Around
  • 5 replies

Rogers needs to sell Femtocell's

Greetings, I have been meaning to share this for a little while. I came across something that everyone should be aware of. With any luck someone around here can pass this along to a Rogers employee who evaluates products to sell. http://www.ubiquisys...

Nepoc by I've Been Around
  • 1 replies

Resolved! 8300HD will no longer record programs

I live in Ottawa (Nepean). Yesterday (Wednesday, Feb 9, 2011), my PVR rebooted itself at around 10:15pm. I figured it must have been some type of firmware update, done during primetime for some reason. Now the PVR can no longer record new programs. T...

JG24 by I Plan to Stick Around
  • 5 replies

Resolved! arris 502G telephiny modem

hi i want to connect throgh the port on arris 502 telephiny modem otherwise my internet is good through SMC wi fi modem router ***edited labels***

gurpreet by I've Been Around
  • 3 replies

Dell streak backup using nandroid

Did anyone manage to install Clockworkmod recovery or Streakmod recovery on their Android 1.6 Streak (basband 7921, the one locked Rogers users get) ? I can't get to load into neither recovery tools to perform a Nandroid back-up of the system. Clockw...

jfstpierre by I've Been Here Awhile
  • 2 replies

SMC D3GN wireless signal is garbage

I am tired of this router/modem because it is completely garbage and i cannot not even connect from my room upstairs -.- does anyone know how to boost the sigal (if possible) if not then can I please know if there are any other routers that rogers ha...

uzishotz by I've Been Around
  • 22 replies

8624/8300 problems with Guide, PIP and Caller ID

I'm just in the process of switching over from Expressvu after having it since it was launched many years ago. I've grown quite accustomed to how the BEV boxes work so I'm struggling a little with my Rogers boxes and I'm not sure Rogers is for me yet...

Problems Checking Rogers mail on Telus Mobility Torch 9800

Hi All, Last week, I was given an upgrade at work to move from the 8330, to the 9800 Torch. On my 8330, it checked both my work email and my personal Rogers email without any problems. When I received the 9800, all of my information had been transfer...

BlackAdder7 by I Plan to Stick Around
  • 6 replies

Resolved! Why is WNLO Buffalo (CW 23) being removed from Ottawa lineup?

As the title says, why is WNLO Buffalo (CW 23) being removed from the Ottawa lineup effective March 31, 2011? The only reason listed in the interactive programming guide is "due to regulatory requirements". I am hoping that someone at Rogers can plea...

Explorer 4642HD (Set Up Box)

Explorer 4642HD (Set Up Box) Hello: My old original cable box, (Explorer 2450HD) was acting up a lot. - Channels, 309, 310, 311, would act up.- At 3:00 AM is cable box re-boot for TV guide, information.- Cable box would not show TV guide, information...

Ed1952 by I Plan to Stick Around
  • 2 replies

My Account on Blackberry Torch not working

As the title says, it hasn't worked for me since Novemeber, when I got the new plan and phone. It loads for a minute, then says 'My account is currently not available' It also gives information about how there are scheduled maintenance between 2AM an...

Namtaro by I Plan to Stick Around
  • 7 replies

Captivate firmware upgrade to Froyo from Linux

Is there any way of upgrading the firmware on my Galaxy S Captivate using Linux? I am a Linux user and do not own any Windows based computers. I have tried using Kies on two different Windows 7 computers owned by friends, but to no avail, and so I wo...

cgranade by I've Been Around
  • 2 replies

Solution to the froyo 2.2 usb issues

I was having problems all day unitl I did one thing. You need to unmount and reformat your sd cards in your phones settings. Then mount them back up. Reinstall the drivers with the kies program. Backup your contacts and stuff And follow the instructi...

Affinity by I've Been Around
  • 3 replies

Resolved! PVR or Remote App?

Apologies if this has been posted before...Is Rogers in the process of making an app or website to allow for remote programming of your PVR? There are times when I am away from the house and I hear about shows playing during the day that I would love...

Resolved! port forwarding with SMC8014WG

Hi I am trying to connect a ip ptz camera with win 7 and a rogers SMC8014WG router. It keeps telling me that port 80 is an illegal port. I have a home network , the router and modem. what ever I need to do I am going to need step by step info. I can ...

nightowl65 by I've Been Around
  • 16 replies

changes to the Interactive Program Guide

Last week my IPG changed. I had to press on the Guide button twice to search for a title. Basically, I no longer had to use the A, B and C buttons to move from grid to title search. In addition, the word "new" appeared next to the description of any ...

mariejo by I've Been Around
  • 4 replies

Resolved! My internet connection 'drops' frequently

I have the same Rogers High Speed Internet service at home and at my office - my office (its just a home office in a condo) is a block from my home so I'm assuming (though perhaps incorrectly) that if service is down in one place it would likely be d...

lmp by I've Been Here Awhile
  • 4 replies

New Cisco Boxes

I have both new Cisco 8642 PVR and the 4246 HD cable boxes, I was wondering if anyone knew when both boxes would start working with the Rogers home phone feature that shows the incoming number on the screen? On my old boxes, it showed up on both. As ...

Fookaroo by I Plan to Stick Around
  • 1 replies