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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 29512 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 114150 Views
  • 0 replies
  • 0 likes

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7051 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! LG Shine Touch (KM555) Wi-Fi Help

Hello, I am trying to use the Wi-Fi on this phone and when I go to Settings>Wi-Fi>On and then it says it's connected. Then I go to Utilities>Internet or Utilities>Yahoo! Search and when I enter an address I get the message from Rogers stating that I ...

fanaa by I Plan to Stick Around
  • 3491 Views
  • 2 replies
  • 0 likes

Digital Basic Cable - HD Channels

Hi . I'm curious to know whether this package has any High Definition channels ? If so ? How many ? Thanks Remember its the Digital Basic package ... Thanks ***Edited labels***

dude by I'm Here A Lot
  • 8511 Views
  • 7 replies
  • 0 likes

Resolved! Scientific Atlanta v/s Cisco

I am looking to purchase a new DVR/PVR to use on HD w Rogers. Unfortunately, the new Cisco boxes are not getting good user reviews (eg go to Future Shop). Another alternative would be to buy the prior model of Scientific Atlanta. Prior to HD I have h...

Re: Ability to change to only the channels I subscribe to

bingo, using + or - channel buttons should only show subscribed channels, as well as pressing up and down arrow while watching a channel will also bring subscribed channels. the only time you see unsubscribed channels too is when you are in the Guide...

Pauly by Resident Expert
  • 1506 Views
  • 0 replies
  • 0 likes

SMCD3GN FIrewall not blocking ping requests over Internet

I ran a shields-up test and noticed that the SMC doesn't block ping requests from the Internet. Doesn't look like there is a way to block them under firewall settings as well. See for yourself run a common port test. https://www.grc.com/x/ne.dll?bh0b...

skunk by I Plan to Stick Around
  • 3811 Views
  • 14 replies
  • 0 likes

Docsis 2 on the Extreme service or higher uploads with Express?

Hi there, I recently upgraded to the Extreme service and to my dismay I had to change routers and pay additional money to rent the SMC D3GN router. First thing I noticed is that the WiFi is terrible on this modem and I have had to disconnect my WiFi ...

skunk by I Plan to Stick Around
  • 1432 Views
  • 3 replies
  • 0 likes

Resolved! Roaming with Rogers in Japan, sending text fails but I can receive texts

Hey guys, I am hoping to get some help from you guys.I recently arrived in Japan, and have found that I can't send SMS. I am using a SE W900 (which has UMTS 2100 for roaming in Japan). I have received several texts since arriving, but whenever I try ...

jyng by I Plan to Stick Around
  • 4443 Views
  • 3 replies
  • 0 likes

I think my pvr died

It won't turn on and there's no time display. should I go to the website and reset my digital box? it's an explorer 8000. thanks ***Edited labels***

Sheri by I've Been Around
  • 1078 Views
  • 2 replies
  • 0 likes

PVR Extenders/Expanders not working

Hi I have a SA8300HD PVR (160GB) and to expand capacity for recording (shows we used to tape in SD by default now record automatically in HD with Roger’s latest firmware upgrade ) shows just bought a Western Digital 1 TB DVR Expander eSATA Edition (E...

turner by I've Been Here Awhile
  • 19914 Views
  • 49 replies
  • 0 likes

Resolved! Long Distance Usage?

is there anyway I cankeep track of my long distance use . IS there aplace i can look it upto find how much I have remauning each month? ***edited labels***

patkce by I've Been Around
  • 2860 Views
  • 10 replies
  • 0 likes

Fluctuating Internet Speeds (Express)

Hello, I recently switched my internet service from the Lite package to the Express package. While on the new express package I've noticed that anytime I download from the internet, the download speeds fluctuate between 200 kb/s and 1.2 mb/s. Whats e...

Josh by I've Been Here Awhile
  • 2920 Views
  • 3 replies
  • 0 likes

Pay-As-You-Go Blackberry not activated

I activated my Blackberry online but have yet to get a notification saying it is truly activated. I know the website says 48 hours, but does it actually take this long or is there no one working Christmas? I just assumed someone would be. ***edited l...

bulgin by I've Been Here Awhile
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  • 3 replies
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No Activation Code = Available

No Activation Code = Available For some time my Rogers Cable Box = Explorer 3250HD, is acting up. It keeps turning "off" and rebooting, without any success. Re-booting on it's own, takes a very long time. After me disconnecting the main power supply,...

Ed1952 by I Plan to Stick Around
  • 2095 Views
  • 1 replies
  • 1 likes

8642 format

Gotta admit, less options than the last newer box we got. this is the 8642 cisco box. We need to format it cause it shows 12% used, although there is no recordings at all. reset it by unplugging, now it shows 32% used, when there is no programming. I...

Captivate Video Call - Front Camera

Just picked one up - clerk sold it as a video calling phone with front camera. Front camera doesn't work (or at least there isn't a setting to use it) plus now I see on the Rogers site there is NO video calling. Whats up? I love this phone but thinki...

Resolved! Samsung Focus - youtube app not launching from IE

Hi, I'm running into a problem on my Samsung Focus. I've the youtube app installed and I can watch videos that my friends have posted. However, if I'm in IE and I come across a page with an embedded youtube link, it does not show a thumbnail and I ca...

skinnypig by I've Been Here Awhile
  • 1761 Views
  • 2 replies
  • 0 likes

Really slow upload speed with Rocket Hub

Hi new to the forum so any help appreciated. Our down load speed is great 3 - 4 mbs but our upload is 0.27 which seems to make Skype almost unusable - my folks keep saying we freeze and break up. Is there any way to increase the upload speed? We get ...

2,2 everywhere but here

i see telus has 2.2 now,,, come on rogers,,, see how long before this is deleted,,, what a joke,,

northy by I Plan to Stick Around
  • 3548 Views
  • 18 replies
  • 1 likes
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