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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
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  • 193 replies
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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
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Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
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Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Problem with my password on my Samsung Corby Pro

There is a problem with my password on my phone. I don't have a password and I went to set one, but it asked for my current password. I don't even have a password, but I tried a few things and none worked. I then pressed the change password button, a...

ToddC by I've Been Around
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Resolved! Unsolicited Premium Text Msg - Rogers NOT helping!

My partner recently got inundated with spam text messages and was charged $5 per received text. She never solicited them nor entered her number on any website. Yet Rogers still feels she should pay for it. It's a disgrace and dishonest way to do busi...

ttales by I'm Here A Lot
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"system is busy" icon

I just bought a new Rogers sim card for an old Blackberry Bold 9000 that's been sitting in a drawer for a few months, and signed up for pay as you go (plan on using it only for phone and text). It's been over 24 hours since signing up and charging th...

brekels by I've Been Here Awhile
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Rogers Internet Intermittent downtime for past few days?

Just wondering, if anyone else experienced this? About three days ago, I noticed that at night, Rogers Internet would be down for some time (usually 5-10 minutes) before being back online every day. I live in Downtown Toronto. The internet is the Ext...

Seininya by I'm Here A Lot
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Resolved! PVR Playback Problems

I own, not rent, the Explorer 8642HD PVR. Occasionally, when playing back a program that has been recorded, the PVR freezes. At this point, the PVR becomes unresponsive and what's on the screen gets a pink overlay intermittently. It eventually resets...

1234-_- by I've Been Around
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Resolved! how to findout if Rogers cable is installed

Hi All, Kindly assist or advise me appropriately, We recently moved into an apartment/townhouse unit and are new in Canada.We would like to subscribe for Rogers TV and don't know if cable installation is free. The landlord said when they first acquir...

newrecr by I've Been Around
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Resolved! Rogers/Yahoo Home Page Down

For 2 days now the Rogers Yahoo home page ( http://rogers.my.yahoo.com/ ) has been down, giving the following error: Host Name: p402.my.re1.yahoo.comYahoo! ID: xxxxxxxxxxxxError Type: (UDB:1)Date/Time: Sat, 30 Jul 11 03:42:43 -0700 It says to clear c...

pmcsplaza by I'm a Trusted Contributor
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Stores out of modems.

So the entire city of Toronto seems to be out of the D3 Enhanced Home Networking Gateways. Not a single store carries them at the moment. Kinda makes Rogers look a little bad when one of the requirements for upgrading an internet tier (above Lite) is...

groovy by I've Been Here Awhile
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Resolved! Download speeds not what I paid for? Much less

Ever since you introduced that speedbost technology, my internet speed has been really messed up. Sometimes, it appears fine enough and I don't notice enough to check what my speed is. Other times, like right now, it slows down for no reason. I'm on ...

darksteel88 by I Plan to Stick Around
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GOL TV Canada HD!!!!

This channel is already broadcasting in HD, however Rogers is providing only the SD! WHY? WHY? WHY? ***Edited labels***

Gabor by I've Been Here Awhile
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Resolved! XPERIA X10 2.3 UPDATE

Probably already discussed somewhere, but any word on the 2.3 update for X10? I hear Ericsson has released it, but everywhere I look I see comments like, "Good luck if you're on Rogers..." etc. Say it ain't so Rogers. ***edited labels***

Artemis by I Plan to Stick Around
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  • 59 replies
  • 1 likes

Samsung Focus 3G speeds are slower than EDGE

Hello there, just wondering why my Samsung Focus (WP7) is getting speeds lower than EDGE? I run multiple speed tests from different sites and the speed is terrible. I'm honestly on the verge of switching to Bell or Telus as they seem to have a much b...

jason_g85 by I Plan to Stick Around
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Resolved! Unwanted Calls

Dear Rogers Customer Service,Is anyone reading these posts?I am an old customer with Rogers, but I just activated a new plan. A couple of days later, I started receiving daily calls from this number 1 780 949 8989. I did some research and found that ...

scris by I've Been Around
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Channels not available?

July 27 2011............ There are quite a few channels not available in the area (mississauga, L5K 1Z6) where I live. E.g. 570, 571, 573, 581 etc. Would it be an option to give notice what is wrong via a announcement on the website? ***Edited labels...

pearl61 by I Plan to Stick Around
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If I have to trade in my 8300 PVR...

My PVR is dying and a Rogers CSR told me a couple of nights ago that their system wasn't recognizing the unit at the time, so I was told to take it in and exchange it for another. Reading a few posts here, I notice that there's a newer model being us...

Problems with 9780

Hi i just had a BB 9780 bold for about a month and i noticed some problems 1) it won't allow me to go on any rogers sites or even use any roger apps 2) when i use my data (i have 500mb) it wont allow me to go on youtube is there anything i can do to ...

tania642 by I've Been Here Awhile
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  • 0 likes