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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
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  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 114127 Views
  • 0 replies
  • 0 likes

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7049 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Rogers.com number of text messages does not show up

Anyone know why your.rogers.com account doesn't show how many text messages are sent anymore? Just shows "usage not available." The feature has not been working for months. I'm using a Rogers phone and no changes have been made to my plan recently, e...

JNSX22 by I've Been Around
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  • 1 replies
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Has anybody been able to move apps to the internal SD card?

Hi everybody - I have a Samsung Captivate running 2.2 Android 2.2 is supposed to allow you to move apps to the internal SD card. When i go to manage applications, find one that supports being moved and then click on "Move to SD card" I get the messag...

Red_Wolf by I Plan to Stick Around
  • 1870 Views
  • 4 replies
  • 0 likes

Resolved! iPhone: Network Issue

I was having major issues with my Iphone 4 (v. 4.2.1): multiple times in a day couldnt call out, dropped calls, bad reception, slow internet. I went to Apple they gave me a new phone right away in the store and it has been working fine. I checked the...

Tahnya110 by I Plan to Stick Around
  • 1988 Views
  • 14 replies
  • 0 likes

iPhone: Proximity Sensor Problem

My brand new iPhone does not go into protection mode when I place it to my ear. (can't believe there isn't a bigger uproar to this per how much I read this as a problem with the iPhone...but anywho...) When I'm on calls my cheek hits the speaker or d...

Schuey999 by I've Been Here Awhile
  • 1120 Views
  • 3 replies
  • 0 likes

2.2 ui lag

Anyone else notice this? Run two devices on this and installed 2.2 from a fresh new phone. I had previously used the 2.2 that came out a few days prior to the latest release and it suffered no such issues. Not going to root this just yet so the lag f...

Blackberry to iphone data plans

hey, I recently bought a rogers iphone from a friend and started using it. I use to have a blackberry and have a blackberry data plan on my account. Do i need to change my data plan on my account, or is a data plan a data plan, no matter what kind of...

Gwial by I've Been Around
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  • 1 replies
  • 1 likes

Resolved! Slow every morning!

Why would my internet be slow every morning? From 7:00 am to about 10:00 am each morning my connection is ridiculously slow. What would be going on to cause this? Any ideas? I`m in London, BTW...Thanks for any help ***edited labels***

Text messages not being recieved in other provinces?

Hi, Having moved here last summer from Winnipeg, there are people there that I would like to be able to communicate with through text. It seems I am able to recieve their messages, but they are not able to recieve mine. I am on a student plan that in...

ndmason by I've Been Here Awhile
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Resolved! Text / SMS problems on Samsung Corby Pro

I just go a Samsung Corby Pro. When I got it only allowed 70 characters per message. I also couldn't get any texts to go through to MTS phones. Another problem I had was that when I got an email at mynumber@pcs.rogers.com and I would reply 'read' to ...

dpen by I Plan to Stick Around
  • 5504 Views
  • 6 replies
  • 2 likes

Outlook Express on Laptop

My PC has Outlook and it works fine. But my laptop has Outlook Express and I'm getting double emails. How do I fix this? thx ***Edited Labels.***

logrady by I've Been Around
  • 1092 Views
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Resolved! Iphone 4 - Full Bars but can't make calls. Intermittent issue

Issue: I bought a Iphone 4 this month - v. 4.2.1 (8C148). The problem is that at least every second day I am experiencing dropped calls or call failure, eventhough I have full bars? I can be in the same place and not be able to make a call, it will j...

Tahnya110 by I Plan to Stick Around
  • 2467 Views
  • 1 replies
  • 0 likes

Captivate download mode

I'm trying to upgrade my Captivate to Froyo 2.2. All goes well until I need to put the device into download mode. I follow the instructions, but the device doesn't go into download mode. I just see a screen with the battery icon. Any suggestions? ***...

northendboy by I've Been Here Awhile
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  • 3 replies
  • 0 likes

8642 up button not working in guide

The up button isn't working in the guide. It works everywhere else so it's not the remote.. But in the guide nothing happens... Actually something does happen... It scrolls up in the box but doesn't display it.. when you press down the channels start...

Chris by I'm a Senior Advisor
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  • 5 replies
  • 0 likes

Resolved! how 2 disable voicemail to text

I just subscribed to the value pack in order to have voicemail + call display. I do not have a plan that includes text so I don't want to recieve a text message when someone leaves a voicemail. Anyone know how to disable that option? Thanks in advanc...

saba by I've Been Around
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  • 11 replies
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Resolved! speed HD

SpeedHD is having issues on 1 f my tvs and not the other one. Its all choppy and pixelated. ***Edited labels***

Untouchable by I Plan to Stick Around
  • 1167 Views
  • 3 replies
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Voicemail

I have a Blackberry Pearl 3G and was wondering if anyone knows how to change the voicemail so the automated voice says that the person you are trying to reach is not available (or something like that) because I do not want my voice on my message and ...

ddcarib by I've Been Around
  • 1145 Views
  • 1 replies
  • 0 likes

Resolved! Rogers Online Protection Unavailable

I don't shut down my computer much for reasons best left unexplained. The other day, though, I logged off for the first time in several months. When I logged back on I got a message that my ROP hasn't been used in 30 days. Now I can't get it working....

josephus by I've Been Here Awhile
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  • 14 replies
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Resolved! Need help with setting up voicemail on captivate

Hi All, I searched the forums for an answer to this question but could not find any. when I try to set up my voicemail on the captivate, by pressing the voicemail sign or long press on #1, it shows me a message "missing voicemail numnber, No voicemai...

alichemeng by I've Been Here Awhile
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  • 7 replies
  • 1 likes

Official Rogers Update: Ringbacks

@Cormer Hi everyone, If you're looking to turn ringbacks ON and OFF please follow these instructions: 1. Simply text OFF to 555 (text is free). 2. You will receive a RINGBACKS text message - find the message and click the link. 3. The link takes you ...

RogersErin by Community Manager (Retired)
  • 7139 Views
  • 4 replies
  • 2 likes
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