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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

HTC Raider vs Samsung Galaxy S2

I've been trying to decide what phone to get next and since the S2 has been taking so long I'm thinking about get the Raider. So should I get the Raider now or wait for the S2?   What do you think?     ******* Edit labels ********

cor315 by I Plan to Stick Around
  • 6 replies

Will the Nexus Prime or Galaxy Nexus come to Rogers?

I know the Nexus Prime is just a rumor right now.    But the GT-I9250 model number seems to be the Nexus Prime which will be out around October / November.    Since Rogers got the Nexus S, what's the likelyhood that Rogers will get the Prime?   I am ...

johnnycash by I Plan to Stick Around
  • 49 replies

Resolved! About unlocking while under contract ...

I asked Rogers to unlock my iPhone 3GS and they refused. Upfront, I am under contract so they will not do it. Since their responses are 'textbook' and they won't enter discussion, perhaps somebody here can help me understand why my phone should not b...

sangoma by I've Been Here Awhile
  • 3 replies

Sun News Network

Why oh why did Rogers move Sun off the lower Ch 15 to the upper channels only available with a digital box.  There are still lots of folks out there on very tight budgets who cannot afford to pay for a digital box and so they get their cable right ou...

teabag43 by I Plan to Stick Around
  • 2 replies

Resolved! Is Rogers getting the Samsung Galaxy S2 ? NOT THE LTE Version

I am wondering whether Rogers will be releasing the Samsung Galaxy S2 anytime soon?  I am referring to the 4.3 inch screen and 1,2 GHZ phone not the 4.5 inch LTE that everyone is talking about ??  I believe the phone I am talking about is already at ...

Pinecres by I've Been Here Awhile
  • 6 replies

Unmerge my personal yahoo account from my rogers account

I would be grateful if someone could direct me to a procedure to Unmerge my personal yahoo account from my rogers account. I would like to use my personal yahoo account but was told that I merge this account with my rogers account. Any help would be ...

How to activate prepaid rocket stick on Mac OS X?

Hi,   I've just bought the Nokia CS-18 Rocket Stick (prepaid) and have done what I was told to do: install the SIM and plug into Macbook Pro - I can install the Nokia software that is on the stick just fine, but no browser pops up to take me to the s...

andymoose by I've Been Around
  • 14 replies

Resolved! Customer Retention and the 4S

I am not a first adopter, I missed being one of the 1% by 30 days.  I am part of the 99%.  I have been with Rogers for a long time.  I had problems last year when my iphone 3G broke at the same time the 4 was released.  I basically had a phone number...

Where are the Business Internet Setup / Support Documents?

I am setting up a new internal router on a dedicated IP Rogers business Internet connection.Internally, things seem to be working, but I can't ping anything outside.So, I'm left to look at the Rogers setup documentation - but I'm having trouble findi...

ShawnJ by I've Been Here Awhile
  • 5 replies

Scientific Atlanta IR Extender for 3200 Explorer

I am looking to find where and how to purchase the IR extender for my cable box emote.... The part # is 4004838 but I cannot find it anywhere!!! Please help! Dg       ***Edited labels***

Duckman by I Plan to Stick Around
  • 2 replies

Rocket Hub Internet and Phone Issues

We have now had an Ericsson Rocket Hub for 5 months for our internet and home phone (we had major issues with Bell and our land line). The connectivity is usually there, though occasionally drops to nothing. What we've found is that the hub will show...

findmydream by I've Been Here Awhile
  • 4 replies

Resolved! Pay to receive calls

Why must I pay to recieve calls? I have a sim card in Europe and I don't pay to receive calls.

Boycott by I've Been Here Awhile
  • 4 replies

pvr causing front door monitoring to not work

I live in an apartment building where if someone buzzes to get into the front door, you can turn to a specific channel for "Lobby Watch" to see who it is before buzzing them in. It doesn't work on my livingroom TV which has a PVR... only on my other ...

jannybe by I've Been Around
  • 1 replies

Please clarify something for me (4S reservation related)

I placed an order for a white 16gb iPhone 4s on Friday night and was ~2300 in line. Today I called the store to ask some questions and he said I was 2245 out of 18 000...I can't imagine that 16 000 reserved a device since Friday so am I correct in as...

Won't let me log into SMCD3GN settings.

I put in to login to the router/modem and it seems not to work. Sometimes if I restart the router it lets me log in but after it stops letting me. It gives me a message "The Login attempt failed. Also when on the Xbox it logs of once in a...

Deltax5 by I Plan to Stick Around
  • 4 replies

Samsung Galaxy Nexus or Samsung Galaxy S2 LTE?

Ok, so now that we know Galaxy Nexus launches on 18th oct, what are the chances that it will come to rogers sometime soon?   We all know that Rogers might be launchig Galaxy S2 LTE on the same day or sometime later in this month. Do you think these t...

binny303 by I Plan to Stick Around
  • 37 replies

Resolved! Embarrassingly Slow Internet Speeds in Waterloo, Ontario

Have the student deal posted on the homepage, 10down/1up (supposedly). I'm the only one on the network and the modem was restarted last night.   Last night at 11pm 0.46mbps down/0.48mpbs up   Today at 9am 27mbps down/0.5Mbps Up   Tonight at 11pm 0.79...

willp by I've Been Around
  • 29 replies

Resolved! Can i change from iphone 4 to another phone while on contract?

I dont like the iphone 4 i have, i hate it.This is just a matter of personal preference not because it is not good.I was wondering if there is a way i can give it back in and get credit or get another android phone from rogers.Or if i get another pho...

iLonaDay by I've Been Here Awhile
  • 2 replies