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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Lost/stolen iphone 4

My iphone got stolen and IM wondering if Rogers will replace it with another one or give a cheap smartphone if so does anyone know what the replacement phone might be?? ***edited labels***

Resolved! Wireless Internet

I have the SMC8014W-G router that I got from Rogers so that I can access WiFi for my new Iphone 4 when I first installed it, all was fine, my PC was running internet and my Iphone was receiving the wifi signal no problem then all of a sudden (I did n...

Gilloo by I Plan to Stick Around
  • 14 replies

Is The Device Reservation Number Local or Nationwide?

Like the the title says does anyone know for sure if the device reservation number they see is a local number i.e city or is it provincial or canada wide? Just wondering so I can make a more acurate guess as if I will get my phone on launch day or no...

Prabz by I Plan to Stick Around
  • 12 replies

Blackberry Connection Problems

Hi, I just recently downloaded the blackberry desktop manager, it updated my blackberry bold 9780 and now when I try bbm or anything it won't connect. It also says i'm connected to a wifi area but when I am in the connection status in the phone it sa...

Realtime push with windows live email?

I used to have a blackberry which i used with my yahoo small business email. I got reliable real-time push message delivery to my blackberry at all times. I recently switched to an android phone (Galaxy S) and set it up to use a Windows Live email ac...

prkaye by I Plan to Stick Around
  • 3 replies

Resolved! BB social networking plan on iPhone?

does the bb social networking plan work on iPhone or do i have to add $10 of data to the plan? Is there no way to swap social networking for 500mb of data? Buying the iPhone unlocked from Apple ***edited labels***

raps27 by I Plan to Stick Around
  • 3 replies

Resolved! iPhone 4S w/o contract

Hey everyone, I have what I think is a relatiely straightforward question - I purchased the iPhone 4S unlocked from the Apple Canada website and would like to use the phone in my current family plan, which expires November 2013. I need to keep the sa...

ruben1 by I've Been Around
  • 2 replies

Resolved! Sony Ericsson Xperia X10 Data

is it possible to get the Sony Ericsson Xperia X10 in the red hot deals without a data plan? ***edited labels***

bradbrez by I've Been Around
  • 6 replies

Problems with Samsung Galaxy S Captivate.

Hey, So I've been having some problems with my Samsung Galaxy S Captivate lately. I recently got my phone back on Friday from having its screen replaced (I cracked it). However since I've gotten my phone back I haven't been able to reliably use it. I...

Stiltzkin by I've Been Around
  • 1 replies

Facebook and Twitter not supported by my plan?

I have the $40 BlackBerry plan with unlimted social networking and IM. I can BBM all I want but whenever I try to log into facebook or twitter, it says they're not supported by my plan. ***edited labels***

KyleM by I Plan to Stick Around
  • 4 replies

Resolved! ON DEMAND not being updated and very sparse programming

Rogers promotes On Demand, yet what they are offerring hardly seems worthwhile of promotion. Here in Newfoundland we get VERY limited networks in the On Demand section. Global's On Demand section has not been updated in months and it is down to ONLY ...

tchristian by I Plan to Stick Around
  • 17 replies


Hello, I have talked with Rogers a couple times about removing this function just in passing when they have phoned to try and sell me more services, they simply tell me it's in the "my account app"......but I don't seem to find it. Figures I would gi...

Resolved! Is it just me, please tell me what your upload speed is

My problem is upload speed, I can get anyone at Rogers to tell me what I should be getting as a real world upload speed. I am supposed to be theoretically getting 1Mbps but I know reality dictates possibly half that (?) No matter what I do I cannot g...

Snapper by I've Been Here Awhile
  • 6 replies

Resolved! Unauthorized Third Party Charges

Why is there no dispute process for unauthorized third party charges? Why has Rogers absolved their responsibility as my service provider to help me resolve this situation? I just reviewed my monthly bill and noticed there are $15 of Third Party Char...

iPhone 4S reservation error

Every time I have tried to reserve the iPhone 4S 64GB in the past 14 hours, I have gotten the error: "An unexpected error has occurred with your device reservation. Please sign back in and try again." after I passed the last step, has this been happe...

Igori777 by I'm Here A Lot
  • 13 replies

Resolved! Upgrading my phone

I want to see how i can upgrade my phone, but when i click 'Upgrade My Phone' on my account homepage the pop up comes up but doesnt stop loading. I've tried waiting for a long time, and i tried it today after about 2 months and it still has the same ...

lye by I've Been Around
  • 2 replies

Resolved! Knowing what ur children are doing

Hi, i recently bought a prepaid cell phone Nokia C3 for my daughter, but my concerns are i can see what number shes texting anytime i wish. but i would like to know how i could read the text messages sent or recieved. So i know my child isnt up to no...

Help~~~iphone 4s reservation!

After I finish all the choice as location to pick up and model of the phone, I click reserve, it won't go on, why is that? plz help! ***edited labels***

Alex1119 by I've Been Here Awhile
  • 7 replies