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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
  • 123239 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
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  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
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4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
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Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

Bell vs Rogers Upload speeds....

Why is it that bell gets up to 10mbps upload where we only get 1mbps.... kind of sad because bell offers that at only $49.99/mo and im paying $61.99/mo   Are there any plans on upgrading upload speeds at all? i would like to have those speeds sometim...

jose by I've Been Here Awhile
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Galaxy Nexus Jelly Bean Rolling out in North America but...

We are still stuck at 4.0.2. Has anyone been able to get an update from Rogers when they will release 4.0.4 let alone Jelly Bean? Grrr, I originally got this phone because I thought I would get updates right away but now realize we have to wait for R...

luv2droid by I've Been Here Awhile
  • 4550 Views
  • 27 replies
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Plan contract end

What happens at the end of my contract? I negotiated a very goood contract with rogers 2.5 years ago and will the same rates roll over, or will they try and make me choose a new plan.  It is a family style plan and we are deciding to upgrade but prob...

docdrs by I've Been Here Awhile
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Resolved! Samsung Galaxy S3 phone plans

I was wondering if it is necessary to get a data plan if i want to but the S3. Is it possible for me to just get a voice plan and no data plan with the phone. Or would I have to pay to cancel data from the plan.   ****Edited Labels****  

3-14 by I've Been Here Awhile
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my10 canada wide

Hi, im from toronto, and currently im in Vancouver. I tried calling a toronto number from my my10 canada wide list, however before the call could go through, a prompt message goes through saying that the call will be a long distance call. Is that how...

yan0728 by I've Been Around
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Resolved! Switching from Blackberry to Iphone.

Hi, I currently have the Blackberry Curve (9300) and I'm currently on a three year contract - unlimited social networking I believe what it was called. I was just wondering, if I'm still on contract and I switch my phone from a Blackberry to an Iphon...

Willx907 by I Plan to Stick Around
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  • 2 replies
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Resolved! Home & Away

Hi,   Why does Roger's not allow adding most new services online in your "My Rogers" account? Does anyone know how much the Home and Away Online service is?   ****Edited Labels****  

wgosse by I've Been Around
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Rogers is becoming Telus

I've had my services for almost 5 years now. Have everything with Rogers. Recently moved cell phones over too - they volunteered to add 15% off of my other services because of it. Now that I dont want to keep my home phone I'm stuck with it for anoth...

jennifermi by I've Been Around
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Indicator Issue

Hello, I’m really hoping someone can assist me with this issue. I’ve gone to Rogers several times and they say it’s a Blackberry issue and I’ve gone to Blackberry several times and they say it’s a Rogers issue. Here is my situation: On Jul...

caprican by I've Been Here Awhile
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  • 4 replies
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Rogers live TV - error 300

I have Rogers live tv on mya iPad and have Rogers Internet and a 8642 receiver. However when I try to sign in to the live tv app on iPad I get We are unable to retrieve your account information please try again later (300). Using the same ID and pass...

Mattdurst13 by I've Been Here Awhile
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Resolved! ipad 2 wifi + 3G en Thailand

Beau bonjour, nous prévoyons faire un voyage de 2 mois en Thailande avec notre ipad 2, il est wifi et 3G, mon conjoint  a un cellulaire chez vous  mais ne l'apportera pas en voyage. Nous voulons surfer le web et faire envoi de courriels, nous ne fero...

SUEBIDOUX by I've Been Around
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Re: Unauthorized Third Party Charges

Brand new Rogers business customer here and after receiving our first bill my confidence is quite shaken in their services. 4 of 6 ipad data plans contained erroneous charges. 4 of them included text message charges, 2 of them unauthorized 3rd party ...

Hotyoga by I've Been Here Awhile
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  • 1 replies
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Nextbox disappointment

Another unhappy cable customer!! We've had nextbox since early April and have had problems to this day. We had our 5th technission here this morning to "solve" our ongoing issues like not having channels available, pause/resume/ff issues, scrambling ...

Ryan007 by I'm Here A Lot
  • 2107 Views
  • 11 replies
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stick vs hub

After waiting a long time for Bell to upgrade to hi speed in my area (between Hamilton and Brantford), I got the Rogers Stick. I did not know about the Hub at this time. I got two to three bars signal strength and down load speeds of up to 1.2 megs. ...

dave133 by I've Been Around
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  • 3 replies
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Resolved! Rogers told me I cannot have a Family Plan

I recently called to obtain a family plan. I have been with Rogers for over 5 years with the same account.   They were working on changing it and advised they did an "Internal Credit Check" and everything went good with that.   Then he advised me tha...

JulieB2408 by I've Been Here Awhile
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Resolved! Early upgrade fee for family plan

I tried asking the same question on live chat with rogers, but they said "NO" because the account holder (my dad) is not the one thats talking to them, and I am not on their official list or w/e.   Anyways, I have four phones attached to my family pl...

jeong747 by I've Been Around
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Resolved! Can't take the sim card out of my iPhone

I am finding it impossible to takmyths sim card out off my iPhone 3G.   It pops up but won't come out when pulled,Hoyt even with "help".    Has anyone else had this problem and how did you fix it?   ****Edited Labels****