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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 122258 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 30099 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 119808 Views
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7322 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Is the W35 HSPA+ compatible?

When I got my rocket hub 2 years ago, my area was only HSPA. It has since been upgraded to HSPA+. When my contract runs out in a couple months, would I have to purchase one of the new hubs to use the HSPA+? Or can the W35 take advantage of it? -Matth...

Goodbrew by I Plan to Stick Around
  • 444 Views
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Resolved! Email virus

Why is that my Rogers account email get attack?? My computer is fine with all other program, only had problem with Rogers email account. The virus will type in letter or number continuously. not stop and that is making me mad. Can any one tell me wha...

fujacky by I've Been Here Awhile
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  • 1 replies
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Resolved! Visual Voicemail

Have a Lumia 900. Thought Mango introduced visual voicemail. Does anyone have this working? Did you need to add a plan/feature? Is this a Windows Phone feature or a Rogers feature? I know Rogers must support itThanks. ******* Edit labels ********

Secondary Audio Program (SAP)

I have some questions related with SAP in order to use with the new ipg ( interactive program guide) . 1. How to change the audio with the new IPG? 2. does any one of you know which channels have this feature? Thanks ***Edited labels***

cosarb by I'm Here A Lot
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Resolved! Digital Starter Pack

Does anyone know when the Digital Starter Pack will be introduced in the GTA? ***Edited labels***

lucretrius3 by I Plan to Stick Around
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how to make voice recording?

I heard there is built in app for voice recording,but can not find it,Anybody knows? ******* Edit labels ********

stevenliu12 by I Plan to Stick Around
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Laptop can connect to Iphone 4s hotpot, but not Internet

Hi all, I'm having trouble connecting my laptop to the Internet through my Iphone 4s hotspot. I was able to do this about a month or so ago without any problems. I can connect my laptop to wireless routers w/o any problems. However, now when I connec...

Nafis by I've Been Here Awhile
  • 1988 Views
  • 3 replies
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Any more credit or compensation??

I was just wondering if Rogers was planning on offering any compensation for keeping us hanging, without word and data for an extra week and a few days. AT&T got they're fix in 6 days from launch, and $ 100 credit, We waited about 14 days and I had t...

Fritz by I Plan to Stick Around
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  • 5 replies
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Why is my internet giving me such poor service?

Over the last couple of days, my internet has been really bad. It's normally not bad, I get decent enough service that I don't have problems with it. But yeah, the last couple of days, ridiculously bad. Enough so that if it was Rogers' problem, I'd s...

darksteel88 by I Plan to Stick Around
  • 7329 Views
  • 12 replies
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Resolved! iPhone 4S frequent no signal

Hello all, I am regularly plagued with the problem of completely losing signal on the 4S, even during times when there should be bars. If I go into the settings and manually select Rogers as my carrier, instead of having carrier selection set to auto...

Borga by I've Been Around
  • 1570 Views
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Post-Update testing

Here's what I'm seeing from the update released today: Versions OS : 7.108107.79 (unchanged) Firmware: 2175.1002.8107.12084 (changed from 2175.1000.8107.12082) Purple Keyboard on Low brightness: Still an issue. Rogers is shipping me a replacement dev...

Anirask by I Plan to Stick Around
  • 1846 Views
  • 34 replies
  • 1 likes

Resolved! Rogers we expect ICS update for GS2 LTE

What is going on here? First quarter is like over. You're not the CIA so stop being so secretive and release a bloody release date for ICS. ******* Edit labels ********

Achilles by I'm a Reliable Contributor
  • 8084 Views
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rogers cable

well its sunday, after working hard all week i was sitting back trying to watch the hockey game, on rogers vip HD service. Notice the keyword there "trying". As usual the service sucksand i cannot see even a full minute as the service is coming in an...

brass by I've Been Around
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Resolved! Nextbox? You Have Got to be Kidding!

We just replaced one of our suuuppper sllowww HD PVRs with the 'New' Next Box. What a disappointment!!!! What the heck is Rogers thinking??? The old model was so 1988... the Next Box is more like 1984! The guide is useless, can't be read unless you a...

campadk by I Plan to Stick Around
  • 15445 Views
  • 29 replies
  • 5 likes

BBM Messeging

ok so my plan says bb w/ulimited messaging, and thats it basically, so where does my bbm come from? i think i got like 500mg of data and i'm not sure what that means let alone how many bbms i can do, also does my data get used when my bbm is running ...

Kaylaste4 by I've Been Around
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Resolved! Iphone 4S email

Hi, Just got my misses an iphone 4S and having email issue. She uses an @rogers.com email address. She can receive emails but not send any when the phone is in Wifi mode. Is there some settings to chan ge so she can send emails while Wifi is on. Than...

Water101 by I've Been Around
  • 1100 Views
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Resolved! Got the Lumia 900 data bug!

Just started this morning... even though it's showing 3G with 4 bars, no data transferring to my phone at all. Works fine with Wi-Fi, but not over cellular. I've tried powering down and up, taking the SIM card in and out, but no joy. Still no data ex...

drtolson by I Plan to Stick Around
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  • 7 replies
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Rogers Wifi Calling for Android Phones

Hello everyone, I am wondering, is there a way for Rogers to make available the wifi calling apk and all the necessary library files to get UMA (Wifi calling) working on our android phones just like the EVO 3D and all the Blackberries. Reason I ask i...

DenDen2008 by I've Been Around
  • 11419 Views
  • 23 replies
  • 1 likes